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Palo Alto Networks WildFire vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Organizations report quick ROI from WildFire, enhancing security, reducing false positives, and lowering costs by 25-30%.
Sentiment score
5.8
Zscaler Internet Access delivers cost savings, improved security, and productivity with ROI seen in as little as three months.
The service generates a low rate of false positives, reducing the overhead of managing false positive events.
Presale Engineer at Westcon-Comstor
Reduced risk from web-based threats.
Soc Analyst at a tech vendor with 10,001+ employees
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
Principle Cloud Architect at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
6.7
Customer service is mixed, with large companies excelling, slow response times for some, and premium tiers offering better support.
Sentiment score
6.6
Zscaler Internet Access users rate support highly for skill and quick resolution, despite occasional communication issues and staff inexperience.
There is a lack of SLA adherence, and third-party partners do not provide prompt responses.
Technical Superintendent at Indian Institute Of Technology, Patna
We have had some open tickets for months, maybe half a year, and there is no real answer.
IT Security Specialist at a tech services company with 11-50 employees
The service response times are aligned with standards, responding within a few hours based on the problem's criticality.
Presale Engineer at Westcon-Comstor
I would rate customer support at nine out of ten as they have provided responsive and knowledgeable assistance.
Soc Analyst at a tech vendor with 10,001+ employees
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Principle Cloud Architect at a tech services company with 11-50 employees
Zscaler Internet Access customer service is really very good.
Product Owner at a financial services firm with 501-1,000 employees
 

Scalability Issues

Sentiment score
8.0
Palo Alto Networks WildFire offers scalable, adaptable integration for various networks, seamlessly accommodating growth, though on-premises scaling may incur costs.
Sentiment score
7.3
Zscaler Internet Access provides scalable, cloud-native solutions, though some regions may need local appliances due to performance issues.
Wildfire is highly scalable.
Technical Superintendent at Indian Institute Of Technology, Patna
Palo Alto Networks WildFire is scalable, and I give it a nine for scalability.
Community Director at PeerSpot
The on-premises version is expensive to scale as it might need an additional device to be installed in the setup.
IT Security Specialist at a tech services company with 11-50 employees
With the pricing structure that they currently have, it is only for big customers.
Product Owner at a financial services firm with 501-1,000 employees
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
Principle Cloud Architect at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
8.5
Palo Alto Networks WildFire is highly reliable, scalable, and integrates seamlessly, offering robust malware filtering and network compatibility.
Sentiment score
7.4
Zscaler Internet Access is stable with high performance, minimal issues, swift outage resolutions, and effective global failover mechanisms.
It performs filtering, malware blocking, and scanning.
Engineer at Taalumgroup
The solution is scalable and stable.
Technical Manager at PSR
Zscaler Internet Access is stable and capable of building resilient architectures.
Principle Cloud Architect at a tech services company with 11-50 employees
I have not faced any major outages or downtime with Zscaler Internet Access; it is stable in our environment.
Soc Analyst at a tech vendor with 10,001+ employees
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Room For Improvement

Users seek improvements in functionality, user interface, support, pricing, deployment complexity, automation, integration, and advanced capabilities.
Zscaler Internet Access needs better access control, integration, scalability, user interface, reporting, support, and pricing improvements.
It should be easier to establish the Palo Alto Networks WildFire cluster between the devices.
IT Security Specialist at a tech services company with 11-50 employees
The dashboard should provide better visibility, especially in showing how many files are sent to Wildfire and their findings.
Technical Superintendent at Indian Institute Of Technology, Patna
It is a very good product.
Engineer at Taalumgroup
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
Principle Cloud Architect at a tech services company with 11-50 employees
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Cyber Security Architect at a manufacturing company with 1,001-5,000 employees
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
Associate Vice President at Novac Technology Solutions
 

Setup Cost

Palo Alto Networks WildFire is an enterprise-focused, costly solution with robust threat prevention, offering various pricing tiers and a free trial.
Zscaler Internet Access is costly but valued for its scalability, global control, and extensive cloud security features.
I would rate it an eight out of ten in terms of affordability.
Presale Engineer at Westcon-Comstor
Zscaler Internet Access is recognized as an expensive solution.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Principle Cloud Architect at a tech services company with 11-50 employees
Of course, it is an expensive product.
Product Owner at a financial services firm with 501-1,000 employees
 

Valuable Features

Palo Alto Networks WildFire offers advanced malware detection, effective sandboxing, and robust integration with next-gen firewalls for threat protection.
Zscaler Internet Access offers secure web gateway, scalability, low latency, policy controls, and advanced threat protection for organizations.
Integrating Palo Alto Networks WildFire with various security protocols similar to a firewall has significantly improved the overall threat detection capabilities in our organization.
Community Director at PeerSpot
The most valuable feature of Wildfire is its sandboxing capability for examining suspicious files or locations.
Technical Superintendent at Indian Institute Of Technology, Patna
The integration and working with third-party solutions was very seamless and smooth.
IT Security Specialist at a tech services company with 11-50 employees
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Associate Vice President at Novac Technology Solutions
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users.
Senior Network Engineer at Anthology
It automatically blocks access to known malicious websites and phishing or risky websites before users reach them, thereby reducing the number of security incidents we have to investigate.
Soc Analyst at a tech vendor with 10,001+ employees
 

Categories and Ranking

Palo Alto Networks WildFire
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
72
Ranking in other categories
Advanced Threat Protection (ATP) (1st)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
60
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Internet Security (2nd)
 

Mindshare comparison

Palo Alto Networks WildFire and Zscaler Internet Access aren’t in the same category and serve different purposes. Palo Alto Networks WildFire is designed for Advanced Threat Protection (ATP) and holds a mindshare of 7.0%, down 10.8% compared to last year.
Zscaler Internet Access, on the other hand, focuses on Secure Web Gateways (SWG), holds 9.9% mindshare, down 14.1% since last year.
Advanced Threat Protection (ATP) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks WildFire7.0%
Microsoft Defender for Office 3656.4%
Microsoft Defender for Endpoint5.8%
Other80.8%
Advanced Threat Protection (ATP)
Secure Web Gateways (SWG) Mindshare Distribution
ProductMindshare (%)
Zscaler Internet Access9.9%
Cisco Umbrella9.5%
Prisma Access by Palo Alto Networks7.3%
Other73.3%
Secure Web Gateways (SWG)
 

Featured Reviews

reviewer2695164 - PeerSpot reviewer
IT Security Specialist at a tech services company with 11-50 employees
Advanced threat detection has protected critical document workflows and checks suspicious files
I would say the setup and putting together the hierarchy within the devices was not straightforward. There were many reboots and reconfigurations while the optimal setup was established. However, we were happy with the device. The setup process could be easier to establish the cluster. It should be easier to establish the Palo Alto Networks WildFire cluster between the devices. We had some difficulty with it, but it was not catastrophic. The operation and usability itself is what I was happy with.
Mohan Janarthanan - PeerSpot reviewer
Associate Vice President at Novac Technology Solutions
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
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Use our free recommendation engine to learn which Advanced Threat Protection (ATP) solutions are best for your needs.
908,877 professionals have used our research since 2012.
 

Comparison Review

it_user206346 - PeerSpot reviewer
Security Consultant at Webernetz.net - Network Security Consulting
Mar 11, 2015
Cisco ASA vs. Palo Alto Networks
Cisco ASA vs. Palo Alto: Management Goodies You often have comparisons of both firewalls concerning security components. Of course, a firewall must block attacks, scan for viruses, build VPNs, etc. However, in this post I am discussing the advantages and disadvantages from both vendors concerning…
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Comms Service Provider
9%
Computer Software Company
8%
Financial Services Firm
8%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise15
Large Enterprise29
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise39
 

Questions from the Community

How does Cisco Firepower NGFW Firewall compare with Palo Alto Networks Wildfire?
The Cisco Firepower NGFW Firewall is a very powerful and very complex piece of anti-viral software. When one considers that fact, it is all the more impressive that the setup is a fairly straightf...
Which is better - Wildfire or FortiGate?
FortiGate has a lot going for it and I consider it to be the best, most user-friendly firewall out there. What I like the most about it is that it has an attractive web dashboard with very easy nav...
How does Cisco ASA Firewall compare with Palo Alto's WildFire?
When looking to change our ASA Firewall, we looked into Palo Alto’s WildFire. It works especially in preventing advanced malware and zero-day exploits with real-time intelligence. The sandbox featu...
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
What is your experience regarding pricing and costs for Zscaler Internet Access?
We have not purchased Zscaler Internet Access through the AWS Marketplace; the licensing process was handled separately by our financial and management team.
 

Also Known As

No data available
ZIA
 

Overview

 

Sample Customers

Novamedia, Nexon Asia Pacific, Lenovo, Samsonite, IOOF, Sinogrid, SanDisk Corporation
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Palo Alto Networks, Proofpoint, Microsoft and others in Advanced Threat Protection (ATP). Updated: July 2026.
908,877 professionals have used our research since 2012.