PagerDuty Operations Cloud and Splunk ITSI compete in the realm of incident management and IT service intelligence. PagerDuty holds a slight advantage due to its user-centric alerting features and ease of deployment.
Features: PagerDuty Operations Cloud prioritizes alerting, escalation policies, and on-call scheduling with seamless integrations and flexible notification methods, enhancing operational efficiency. Splunk ITSI offers comprehensive data analysis with service health scores, KPI visualization, and anomaly detection, broadening its analytical capabilities with extensive application integration.
Room for Improvement: PagerDuty could enhance notification customization, integrate more third-party services, and simplify scheduling features. Users experience complexities with integration and noise suppression. Splunk ITSI's challenges include complex setup, high resource consumption, and a need for improved predictive analytics and documentation.
Ease of Deployment and Customer Service: PagerDuty is primarily deployed on public clouds, offering intuitive interfaces and fast support response. Splunk ITSI provides flexible deployment options, including on-premises and hybrid solutions, with a good support reputation, though users often depend on internal teams for assistance.
Pricing and ROI: PagerDuty provides flexible, cost-effective plans with returns linked to efficient alert systems. Despite perceived high costs, Splunk ITSI’s extensive capabilities and support justify the investment, offering notable ROI for improving service efficiency.
The technical support is excellent, and I would rate it at ten.
The product was highly scalable, with no limits on the number of applications or event routing rules.
Splunk is highly scalable, with the ability to expand efficiently.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 21.5% |
| Splunk ITSI (IT Service Intelligence) | 2.5% |
| Other | 76.0% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
