SAP Commerce Cloud vs Softline eCommerce Solution comparison

SAP and Softline are both solutions in the eCommerce Platforms category. SAP is ranked #2 with an average rating of 7.0, while Softline is ranked #29. SAP holds a 11.8% mindshare in P, compared to Softline’s 0.2% mindshare. Additionally, 73% of SAP users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,515 Views
2,490 Comparison Views

73% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

151 Views
151 Comparison Views

100% willing to recommend

SAP Commerce Cloud

Softline eCommerce Solution

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

SAP Commerce Cloud and Softline eCommerce Solution are competitive products in the eCommerce platform market. SAP Commerce Cloud tends to have an edge with its comprehensive set of advanced tools, appealing to large enterprises, whereas Softline eCommerce Solution provides an efficient, user-friendly experience suitable for small to medium-sized businesses.

Features: SAP Commerce Cloud includes integration capabilities, promotion management, and customer support modules. Softline eCommerce Solution features localized payment methods, tailored shopping cart design, and an easy-to-use interface that supports quick adjustments and customizations.

Room for Improvement: SAP Commerce Cloud could improve by simplifying its deployment, enhancing usability for smaller businesses, and reducing the complexity of its advanced features. Softline eCommerce Solution might focus on expanding enterprise-level functionalities, enhancing integration capabilities, and providing more comprehensive global support.

Ease of Deployment and Customer Service: SAP Commerce Cloud offers a sophisticated deployment model that can be resource-intensive, yet it is backed by thorough customer service. Softline eCommerce Solution provides a quicker deployment process due to its simpler setup, but its customer support, while responsive, may not be as comprehensive as SAP’s.

Pricing and ROI: SAP Commerce Cloud's higher initial cost corresponds to its extensive feature set, often providing significant ROI for larger enterprises. Softline eCommerce Solution is more cost-effective, with a favorable ROI for smaller businesses, offering targeted features and simpler integration at a lower entry cost.

To learn more, read our detailed SAP Commerce Cloud vs. Softline eCommerce Solution Report (Updated: July 2025).

Buyer's Guide

SAP Commerce Cloud vs. Softline eCommerce Solution

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

29th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the eCommerce Platforms category, the mindshare of SAP Commerce Cloud is 11.8%, down from 19.2% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Saleem Shar

Managing Consultant at Systems Limited

Easy to set up, and extremely scalable, but is expensive

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Read full review

Arina Fedulova

Product Manager at Auslogics Software

They tailor the design as per our needs and take care of sales tax in all the countries

Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"The user interface can be customized."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"The tool supports multiple currencies."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

More SAP Commerce Cloud pros

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"The technology is very simple to use."

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."

"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."

Cons

"They have just started to work with the cloud, but they only support Microsoft Azure."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"The stack needs to be improved; they need to start using more new technologies."

"A public cloud solution of this software would open great possibilities."

"Hybris is not currently using microservices."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

More SAP Commerce Cloud cons

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

"The work done by the legal team is an area that can be improved."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

Pricing and Cost Advice

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"This is an expensive solution."

"The price is quite high."

"The solution is very expensive in Turkey."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"I don't know the cost, but it can be expensive."

"The solution is expensive."

"The price is too high."

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"Softline eCommerce has helped to increase our eCommerce sales."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

"We are satisfied with their prices at the moment."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

14%

Retailer

Hospitality Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

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Comparisons

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 22% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 18% of the time

Shopify vs SAP Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 11% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 9% of the time

More SAP Commerce Cloud Competitors

No data available

Product Reports

Buyer's Guide

SAP Commerce Cloud

July 2025

Download SAP Commerce Cloud product report

Buyer's Guide

Softline eCommerce Solution

July 2025

Download Softline eCommerce Solution product report

Also Known As

SAP Hybris Commerce, Hybris

No data available

Overview

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Softline Ecommerce is a part of Softline Group, a leading global IT company.

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Sample Customers

NHS 24

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

SAP Commerce Cloud vs. Softline eCommerce Solution

July 2025

Free Report: SAP Commerce Cloud vs. Softline eCommerce Solution

Find out what your peers are saying about SAP Commerce Cloud vs. Softline eCommerce Solution and other solutions. Updated: July 2025.

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