Oracle CX Sales vs Outreach comparison

Oracle and Outreach are both solutions in the Opportunity Management category. Oracle is ranked #6 with an average rating of 7.6, while Outreach is ranked #8 with an average rating of 8.5. Oracle holds a 8.0% mindshare in OM, compared to Outreach’s 1.7% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 100% of Outreach users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

337 Views
239 Comparison Views

87% willing to recommend

Outreach

Read 3 Outreach reviews

170 Views
79 Comparison Views

100% willing to recommend

Oracle CX Sales

Outreach

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Executive SummaryUpdated on Jan 2, 2025

Oracle CX Sales and Outreach compete in the sales engagement software market. Oracle CX Sales generally leads in pricing and support, while Outreach is preferred for its extensive features and perceived value.

Features: Oracle CX Sales provides an integrated approach with robust data analytics, automated workflows, and advanced AI capabilities, making it suitable for businesses looking for a comprehensive CRM solution. Outreach offers intuitive activity tracking, efficient sales engagement tools, and overall improved outreach productivity. The core distinction lies in Oracle CX Sales' emphasis on CRM functionalities, whereas Outreach focuses on enhancing engagement and interactions.

Ease of Deployment and Customer Service: Oracle CX Sales often involves complex deployment due to its comprehensive CRM features, but it offers strong support to assist throughout the process. Outreach is noted for its simple deployment process and accessible customer service, aiming to reduce setup complexity and offer quick support. Oracle CX Sales requires a detailed deployment plan, while Outreach ensures a rapid setup, appealing to teams keen on swift implementation.

Pricing and ROI: Oracle CX Sales demands a higher initial investment but promises significant ROI through its extensive CRM capabilities and integration options. Outreach, although possibly less expensive upfront, is recognized for delivering substantial returns by boosting sales engagement and efficiency. Oracle CX Sales is favored for organizations pursuing a long-term CRM system, while Outreach attracts those prioritizing immediate improvements in sales productivity.

To learn more, read our detailed Oracle CX Sales vs. Outreach Report (Updated: April 2025).

Buyer's Guide

Oracle CX Sales vs. Outreach

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in Opportunity Management

6th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (15th), Sales Force Automation (5th)

Outreach

Ranking in Opportunity Management

8th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Opportunity Management category, the mindshare of Oracle CX Sales is 8.0%, down from 10.5% compared to the previous year. The mindshare of Outreach is 1.7%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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NUR HAQUE

Frontend Developer at The Alt Cloud

Offers AI capabilities for transcription and image recognition modeling tasks

In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The lead and opportunity management features are valuable."

"the Oracle CX Sales Eloqua module is very useful."

"The solution integrates well."

"Stability depends on the implementation, but overall, it's quite high."

"The integration with other systems is easy."

More Oracle CX Sales pros

"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

"Outreach is very good when engaging with sponsors to understand their expectations."

Cons

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"The interface of Oracle CX Sales could be more user-friendly."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"The tool must allow developers to check logs."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales cons

"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."

Pricing and Cost Advice

"The solution is reasonably priced compared to other tools."

"The price is reasonable."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product pricing is reasonable compared to other solutions in the market."

"The product is pricey."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What needs improvement with Outreach?

Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals ...

See all answers

What is your primary use case for Outreach?

I was the PRN Outreach lead of my club and my college. In this role, I conducted promotions and approached sponsors for my events. I was responsible for organizing multiple events and reaching out ...

See all answers

What is your experience regarding pricing and costs for Outreach?

Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I t...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

No data available

Product Reports

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Buyer's Guide

Opportunity Management

April 2025

Download Outreach product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

Outreach

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow

Buyer's Guide

Oracle CX Sales vs. Outreach

April 2025

Free Report: Oracle CX Sales vs. Outreach

Find out what your peers are saying about Oracle CX Sales vs. Outreach and other solutions. Updated: April 2025.

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