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OpenText Silk Test vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
20th
Ranking in Test Automation Tools
20th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Regression Testing Tools (8th)
Sauce Labs
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
19th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Functional Testing Tools category, the mindshare of OpenText Silk Test is 0.9%, down from 1.3% compared to the previous year. The mindshare of Sauce Labs is 5.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

SrinivasPakala - PeerSpot reviewer
Stable, with good statistics and detailed reporting available
While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.
AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature I like most is the ease of reporting."
"The scalability of the solution is quite good. You can easily expand the product if you need to."
"The major thing it has helped with is to reduce the workload on testing activities."
"It's easy to automate and accelerate testing."
"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."
"The statistics that are available are very good."
"A good automation tool that supports SAP functional testing."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"Running tests in parallel."
"The abundance of device, platform, and browser combinations/versions that can be used in parallel."
"I like the dashboard and seeing the test results. As a manager, I like to see the insights of the people using it, understanding the total path and run. I can see all of that as a manager. I also know team members love seeing the dashboard and seeing the test results in real-time."
"Maintaining many environments for test is a bear. These guys make it so easy with their CI integration that you can have tests going in after a few hours."
"There is a huge amount of open source, community provided resources."
"The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud."
"Sauce Labs provides us with more combinations to test, so we can keep adding platforms and devices to our network. That's been a very seamless experience. Let's say there's an iOS or a private device we need. Sauce Labs has helped get all those set up when needed."
"With only a few clicks, it gives us the availability to use any browser and OS combination whenever we want."
 

Cons

"The support for automation with iOS applications can be better."
"The pricing could be improved."
"They should extend some of the functions that are a bit clunky and improve the integration."
"The solution has a lack of compatibility with newer technologies."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"Could be more user-friendly on the installation and configuration side."
"Everything is very manual. It's up to us to find out exactly what the issues are."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."
"The only drawback is the speed, it will be good if we have a server in Asia too. It will be great if we can improve speed while initialization and execution."
"Speeds up the time it takes to run end-to-end user interface (UI) tests inside their virtual machines (VMs)."
"The testing process is difficult. I need to prove the complete competency of the tool, and I am finding that challenging."
"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."
"It should provide more examples of script code."
"Overall, I think Sauce Labs provides us with a valuable tool and resource. As far as what could be improved, I would say the overall test execution time. Some of the calls take a bit longer than I expect, for example in web browser tests; while the execution time isn't obnoxious, it could be improved so that overall tests/test suites finish faster."
"Better and programmatic controls on request/response recordings and sharing with developers."
"There have been various times throughout the last month or so where the service has gone down during business hours."
 

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"Their pricing is incredibly competitive."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"It is an expensive tool."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"Go ahead please. Try it at a smaller scale."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
17%
Manufacturing Company
10%
Retailer
6%
Financial Services Firm
20%
Computer Software Company
14%
Retailer
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Comparisons

 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about OpenText Silk Test vs. Sauce Labs and other solutions. Updated: May 2025.
857,028 professionals have used our research since 2012.