OpenText Silk Test vs Sauce Labs comparison

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OpenText Silk Test

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Executive SummaryUpdated on Dec 15, 2024

OpenText Silk Test and Sauce Labs compete in the test automation space. Sauce Labs has the upper hand in features and ease of deployment, making it worth the investment despite OpenText Silk Test's strengths in pricing and customer service.

Features: OpenText Silk Test offers robust scripting capabilities, effective performance testing, and dependable cross-platform support. Sauce Labs provides extensive browser and OS combinations, flexible test environments ideal for Agile and DevOps teams, and cloud-based scalability, enabling efficient and comprehensive testing.

Room for Improvement: OpenText Silk Test could enhance integration options and scalability. More flexibility in support services and deployment methods are required. Sauce Labs could benefit from reducing initial costs, improving on-premises support, and expanding customer support access beyond current offerings.

Ease of Deployment and Customer Service: Sauce Labs offers easy cloud-based deployment, minimizing setup and infrastructure hurdles. They provide responsive support with abundant learning resources. OpenText Silk Test requires complex on-premises setup, offering strong customer service with limited flexibility in support.

Pricing and ROI: OpenText Silk Test presents lower initial costs and predictable budgeting favorable for cost-focused initiatives. Sauce Labs, despite higher upfront costs, delivers substantial ROI by decreasing testing time and boosting efficiency, especially in high-demand environments.

To learn more, read our detailed OpenText Silk Test vs. Sauce Labs Report (Updated: October 2025).

OpenText Silk Test vs. Sauce Labs

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Helped 872,706 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Silk Test

Ranking in Functional Testing Tools

20th

Ranking in Test Automation Tools

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Regression Testing Tools (8th)

Sauce Labs

Ranking in Functional Testing Tools

13th

Ranking in Test Automation Tools

18th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

113

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Functional Testing Tools category, the mindshare of OpenText Silk Test is 1.1%, up from 1.1% compared to the previous year. The mindshare of Sauce Labs is 5.5%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools Market Share Distribution
Product	Market Share (%)
Sauce Labs	5.5%
OpenText Silk Test	1.1%
Other	93.4%

Functional Testing Tools

Featured Reviews

SrinivasPakala

Director Consulting Expert at Cgi Deutschland KG

Stable, with good statistics and detailed reporting available

While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.

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AnupKumar4

Senior QA Automation Engineer at Xoriant

Offers good stability and robust but lacks generative AI capabilities

Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to automate and accelerate testing."

"The statistics that are available are very good."

"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."

"The major thing it has helped with is to reduce the workload on testing activities."

"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."

"A good automation tool that supports SAP functional testing."

"The feature I like most is the ease of reporting."

"The scalability of the solution is quite good. You can easily expand the product if you need to."

"There is a huge amount of open source, community provided resources."

"The Failure Analysis feature is really important for us, one of the most important aspects. What is the root cause? Is it because we have a defect or is it that we have a test case that we need to fix or modify? The Failure Analysis is one of the main functionalities that I am exploring all the time in Sauce Labs... The Failure Analysis helps us to discover which test cases we need to work on."

"I like the dashboard and seeing the test results. As a manager, I like to see the insights of the people using it, understanding the total path and run. I can see all of that as a manager. I also know team members love seeing the dashboard and seeing the test results in real-time."

"It runs on the cloud, so you don't have physical setups to run all of this."

"The abundance of device, platform, and browser combinations/versions that can be used in parallel."

"With only a few clicks, it gives us the availability to use any browser and OS combination whenever we want."

"Running tests in parallel."

"Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD."

More Sauce Labs pros

Cons

"The pricing could be improved."

"Everything is very manual. It's up to us to find out exactly what the issues are."

"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."

"The pricing is an issue, the program is very expensive. That is something that can improve."

"Could be more user-friendly on the installation and configuration side."

"The solution has a lack of compatibility with newer technologies."

"They should extend some of the functions that are a bit clunky and improve the integration."

"The support for automation with iOS applications can be better."

"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."

"Sauce Labs can include new technologies like generative AI capabilities."

"We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements."

"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases."

"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."

"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."

"It should provide more examples of script code."

"Lacks the ability to start multiple tests simultaneously."

More Sauce Labs cons

Pricing and Cost Advice

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."

"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."

"We pay for a specific number of VMs."

"We have an enterprise account; it has worked great for our needs."

"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."

"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."

"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."

"We did initially go with Sauce Labs because of the pricing and integration."

"It could be less like pay-per-use with a lower rate."

More Sauce Labs pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Computer Software Company

14%

Financial Services Firm

Insurance Company

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	26
Large Enterprise	73

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?

The pricing depends on the license used. The pricing is similar to others in the market.

What needs improvement with Silk Test?

The pricing could be improved.

What is your primary use case for Silk Test?

The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.

What do you like most about Sauce Labs?

It has significantly enhanced our testing accuracy by approximately 50%.

What needs improvement with Sauce Labs?

Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...

What is your primary use case for Sauce Labs?

I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...

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Product Reports

OpenText Silk Test

Download OpenText Silk Test product report

Download Sauce Labs product report

Also Known As

Segue, SilkTest, Micro Focus Silk Test

No data available

Overview

SilkTest is robust and portable test automation for web, native, and enterprise software applications. Silk Test's portability enables users to test applications more effectively with lower complexity and cost in comparison to other functional testing tools on the market. Silk Test's role based testing enables business stakeholders, QA engineers, and developers to contribute to the whole automation testing process, which drives collaboration and increases the effectiveness of software testing.

OpenText

Sauce Labs is a functional testing tool that ensures your apps and websites work flawlessly on every browser, OS, and device. The solution allows you to automate functional testing on multiple operating systems and browsers, emulating the way that a user would use the website. With Sauce Labs, you can also run tests on various operating system and browser combinations in parallel, reducing the amount of time to get results. The Sauce Labs solution provides enterprise-grade security, scalability, and reliability.

Sauce Labs Features

Sauce Labs has many valuable key features. Some of the most useful ones include:

Automated cross-browser testing
Mobile testing
Secure tunneling protocol
Usage reporting
Enterprise security
Provisioning
Centralized user account management
Access controls
Support for Selenium, Appium, and JUnit Testing

Sauce Labs Benefits

There are many benefits to implementing Sauce Labs. Some of the biggest advantages the solution offers include:

Speed up development time: The solution makes it possible for you to test web and mobile apps in parallel and accelerate your testing time by up to 10x or more. Using Sauce Labs, you can increase developer productivity because your teams will be able to spend less time with test maintenance and debug faster.

No worrying about infrastructure: With Sauce Labs, you don’t have to buy or maintain more servers or mobile devices. You also don’t need to worry about updating browsers or VM licenses. Sauce Labs allows you to easily scale your tests with parallelization to speed up test cycles and boost capacity on their reliable cloud.

Run tests securely: The solution enables you to securely run your scripts and access your data and files from behind your firewall. Sauce Labs generates single-use VMs for every test and destroys them immediately afterwards so your data always remains secure.

Easy integration for your CI systems: Sauce Labs automated testing platform integrates with Jenkins, Bamboo, Microsoft VSTS, and others so you can test as fast as you develop. In addition, you can share results instantly by using the solution’s simple plugins.

Reviews from Real Users

Sauce Labs is a solution that stands out when compared to many of its competitors. It has valuable features that include error logging, helpful dashboards, and its browser.

Joel A., Product Manager - Data & APIs at a marketing services firm, says, "The error logging is very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Savio D., Sr. IT Architect at a healthcare company, mentions, "Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

PeerSpot reviewer, Rob L., Director of Quality Assurance - Shared Service at a financial services firm, writes, “The most valuable feature for us is the browser. The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.”

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

OpenText Silk Test vs. Sauce Labs