OpenText Silk Test vs Sauce Labs comparison

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OpenText Silk Test

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Executive SummaryUpdated on Dec 15, 2024

OpenText Silk Test and Sauce Labs compete in the test automation space. Sauce Labs has the upper hand in features and ease of deployment, making it worth the investment despite OpenText Silk Test's strengths in pricing and customer service.

Features: OpenText Silk Test offers robust scripting capabilities, effective performance testing, and dependable cross-platform support. Sauce Labs provides extensive browser and OS combinations, flexible test environments ideal for Agile and DevOps teams, and cloud-based scalability, enabling efficient and comprehensive testing.

Room for Improvement: OpenText Silk Test could enhance integration options and scalability. More flexibility in support services and deployment methods are required. Sauce Labs could benefit from reducing initial costs, improving on-premises support, and expanding customer support access beyond current offerings.

Ease of Deployment and Customer Service: Sauce Labs offers easy cloud-based deployment, minimizing setup and infrastructure hurdles. They provide responsive support with abundant learning resources. OpenText Silk Test requires complex on-premises setup, offering strong customer service with limited flexibility in support.

Pricing and ROI: OpenText Silk Test presents lower initial costs and predictable budgeting favorable for cost-focused initiatives. Sauce Labs, despite higher upfront costs, delivers substantial ROI by decreasing testing time and boosting efficiency, especially in high-demand environments.

To learn more, read our detailed OpenText Silk Test vs. Sauce Labs Report (Updated: September 2025).

OpenText Silk Test vs. Sauce Labs

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Silk Test

Ranking in Functional Testing Tools

20th

Ranking in Test Automation Tools

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Regression Testing Tools (8th)

Sauce Labs

Ranking in Functional Testing Tools

13th

Ranking in Test Automation Tools

18th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

113

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Functional Testing Tools category, the mindshare of OpenText Silk Test is 1.1%, up from 1.1% compared to the previous year. The mindshare of Sauce Labs is 5.6%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools Market Share Distribution
Product	Market Share (%)
Sauce Labs	5.6%
OpenText Silk Test	1.1%
Other	93.3%

Functional Testing Tools

Featured Reviews

SrinivasPakala

Director Consulting Expert at Cgi Deutschland KG

Stable, with good statistics and detailed reporting available

While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.

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AnupKumar4

Senior QA Automation Engineer at Xoriant

Offers good stability and robust but lacks generative AI capabilities

Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The statistics that are available are very good."

"The major thing it has helped with is to reduce the workload on testing activities."

"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."

"The feature I like most is the ease of reporting."

"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."

"The scalability of the solution is quite good. You can easily expand the product if you need to."

"A good automation tool that supports SAP functional testing."

"It's easy to automate and accelerate testing."

"Sauce Lab analytics helped us to get detailed knowledge on test cases execution and logs."

"Sauce Labs provides us with more combinations to test, so we can keep adding platforms and devices to our network. That's been a very seamless experience. Let's say there's an iOS or a private device we need. Sauce Labs has helped get all those set up when needed."

"The abundance of device, platform, and browser combinations/versions that can be used in parallel."

"The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when the test started failing to find the root cause rather than doing a quick fix to find that the test fails a short time later."

"Testing subscription videos for on-demand software, making them better quality and bug free for our customers."

"There is a huge amount of open source, community provided resources."

"It has significantly enhanced our testing accuracy by approximately 50%."

"As stated earlier we use Sauce Labs for a combination of automated testing and manual testing. Therefore the most useful features are the ability to run the functional automated tests via a Sauce Labs tunnels which allows access to applications in our internal network. The second most useful feature is the manual side."

More Sauce Labs pros

Cons

"The pricing could be improved."

"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."

"The support for automation with iOS applications can be better."

"Everything is very manual. It's up to us to find out exactly what the issues are."

"The pricing is an issue, the program is very expensive. That is something that can improve."

"They should extend some of the functions that are a bit clunky and improve the integration."

"The solution has a lack of compatibility with newer technologies."

"Could be more user-friendly on the installation and configuration side."

"The one issue I have is the 14-day trial that a new user gets for free. I understand the concept of the trial period; however, I think this could be revamped to a free 30-minute run time every few months or after a significant update once the trial period has ended."

"Integration with Github, as well as several other similar tools, could be improved."

"This product is not super scalable, because you have a very specific number of VMs that you can use."

"Better and programmatic controls on request/response recordings and sharing with developers."

"We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down."

"Start execution time as each time a set of tests start, it will launch a new VM so it takes a bit of time."

"There have been various times throughout the last month or so where the service has gone down during business hours."

"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."

More Sauce Labs cons

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."

"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."

"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."

"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."

"Compared with other services, Sauce Labs is a bit expensive."

"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."

"Go ahead please. Try it at a smaller scale."

"We did initially go with Sauce Labs because of the pricing and integration."

"We have an enterprise account; it has worked great for our needs."

More Sauce Labs pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

13%

Financial Services Firm

10%

Retailer

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	26
Large Enterprise	73

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?

The pricing depends on the license used. The pricing is similar to others in the market.

What needs improvement with Silk Test?

The pricing could be improved.

What is your primary use case for Silk Test?

The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.

What do you like most about Sauce Labs?

It has significantly enhanced our testing accuracy by approximately 50%.

What needs improvement with Sauce Labs?

Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...

What is your primary use case for Sauce Labs?

I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...

OpenText Functional Testing vs OpenText Silk Test

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Product Reports

Download OpenText Silk Test product report

OpenText Silk Test

August 2025

Download Sauce Labs product report

August 2025

Also Known As

Segue, SilkTest, Micro Focus Silk Test

No data available

Overview

SilkTest is robust and portable test automation for web, native, and enterprise software applications. Silk Test's portability enables users to test applications more effectively with lower complexity and cost in comparison to other functional testing tools on the market. Silk Test's role based testing enables business stakeholders, QA engineers, and developers to contribute to the whole automation testing process, which drives collaboration and increases the effectiveness of software testing.

OpenText

Sauce Labs is a functional testing tool that ensures your apps and websites work flawlessly on every browser, OS, and device. The solution allows you to automate functional testing on multiple operating systems and browsers, emulating the way that a user would use the website. With Sauce Labs, you can also run tests on various operating system and browser combinations in parallel, reducing the amount of time to get results. The Sauce Labs solution provides enterprise-grade security, scalability, and reliability.

Sauce Labs Features

Sauce Labs has many valuable key features. Some of the most useful ones include:

Automated cross-browser testing
Mobile testing
Secure tunneling protocol
Usage reporting
Enterprise security
Provisioning
Centralized user account management
Access controls
Support for Selenium, Appium, and JUnit Testing

Sauce Labs Benefits

There are many benefits to implementing Sauce Labs. Some of the biggest advantages the solution offers include:

Speed up development time: The solution makes it possible for you to test web and mobile apps in parallel and accelerate your testing time by up to 10x or more. Using Sauce Labs, you can increase developer productivity because your teams will be able to spend less time with test maintenance and debug faster.

No worrying about infrastructure: With Sauce Labs, you don’t have to buy or maintain more servers or mobile devices. You also don’t need to worry about updating browsers or VM licenses. Sauce Labs allows you to easily scale your tests with parallelization to speed up test cycles and boost capacity on their reliable cloud.

Run tests securely: The solution enables you to securely run your scripts and access your data and files from behind your firewall. Sauce Labs generates single-use VMs for every test and destroys them immediately afterwards so your data always remains secure.

Easy integration for your CI systems: Sauce Labs automated testing platform integrates with Jenkins, Bamboo, Microsoft VSTS, and others so you can test as fast as you develop. In addition, you can share results instantly by using the solution’s simple plugins.

Reviews from Real Users

Sauce Labs is a solution that stands out when compared to many of its competitors. It has valuable features that include error logging, helpful dashboards, and its browser.

Joel A., Product Manager - Data & APIs at a marketing services firm, says, "The error logging is very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Savio D., Sr. IT Architect at a healthcare company, mentions, "Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

PeerSpot reviewer, Rob L., Director of Quality Assurance - Shared Service at a financial services firm, writes, “The most valuable feature for us is the browser. The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.”

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.