OpenText Extended ECM vs Qualtrics XM Platform comparison

The compared OpenText and Qualtrics solutions aren't in the same category. OpenText is ranked #2 in ECM , with an average rating of 7.7, and holds a 11.4% mindshare in the category. Qualtrics is ranked #3 in SC , with an average rating of 8.8, and holds a 4.4% mindshare. Additionally, 96% of OpenText users are willing to recommend the solution, compared to 100% of Qualtrics users who would recommend it.

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,102 Views
2,381 Comparison Views

96% willing to recommend

Qualtrics XM Platform

Read 14 Qualtrics XM Platform reviews

75 Views
47 Comparison Views

100% willing to recommend

OpenText Extended ECM

Qualtrics XM Platform

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Executive Summary

We performed a comparison between OpenText Extended ECM and Qualtrics XM Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: May 2025).

Buyer's Guide

Enterprise Content Management

May 2025

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Helped 853,271 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Extended ECM

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (2nd), Content Collaboration Platforms (12th)

Qualtrics XM Platform

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Customer Experience Management (2nd), Social CRM (3rd), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (3rd)

Mindshare comparison

OpenText Extended ECM and Qualtrics XM Platform aren’t in the same category and serve different purposes. OpenText Extended ECM is designed for Enterprise Content Management and holds a mindshare of 11.4%, up 10.3% compared to last year.
Qualtrics XM Platform, on the other hand, focuses on Social CRM, holds 4.4% mindshare, up 1.8% since last year.

Enterprise Content Management

Social CRM

Featured Reviews

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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VinayakMishra

Technology Consultant at Zill Consulting

Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism

There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's most valuable features are document storage, security, and compliance."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"An SAP user can store documents directly into OpenText without a connector."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

More OpenText Extended ECM pros

"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."

"The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."

"Workflows are very powerful. There are a lot of good things, but I feel workflows are the best."

"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."

"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."

"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"

"The solution is very simple to use."

"The solution allows the development of multiple surveys based on the lifecycle"

More Qualtrics XM Platform pros

Cons

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"A dashboard with information would be nice to see."

"The architecture needs improvement, as it's complex."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"User interface needs improvement (at least in the version we are using, desktop client)."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

More OpenText Extended ECM cons

"It is not easy to implement."

"The process of creating, updating, and importing participants needs to be more flexible"

"It needs to focus more on broader CX programs and customer experience."

"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."

"Most of the improvements made constantly cause some friction in the platform."

"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."

"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."

"Sometimes, a lot of emails bounce back during email distribution."

More Qualtrics XM Platform cons

Pricing and Cost Advice

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The total cost of the product will vary on the capabilities required"

"Both Open Text ECM and IBM File share are expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The tool's pricing is confusing to the end customer."

"The solution is expensive."

"OpenText Extended ECM is an expensive solution."

More OpenText Extended ECM pricing and cost advice

"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."

"The solution is fairly expensive, but it would be money well spent."

"The product is not cheap."

"Delighted by Qualtrics is more expensive than the competitor solutions"

"Some clients felt that this product was expensive when the sales team tried to sell it to them."

"Pricing depends upon the different kinds of use cases."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

University

14%

Computer Software Company

12%

Government

11%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

What do you like most about Delighted by Qualtrics?

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...

See all answers

What is your experience regarding pricing and costs for Delighted by Qualtrics?

Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...

See all answers

What needs improvement with Delighted by Qualtrics?

The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...

See all answers

Comparisons

OpenText Documentum vs OpenText Extended ECM

Compared 20% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

eXplorance Blue vs Qualtrics XM Platform

Compared 31% of the time

Glint vs Qualtrics XM Platform

Compared 18% of the time

QuestionPro vs Qualtrics XM Platform

Compared 17% of the time

Verint Open Platform vs Qualtrics XM Platform

Compared 13% of the time

Medallia Experience Cloud vs Qualtrics XM Platform

Compared 8% of the time

More Qualtrics XM Platform Competitors

Product Reports

Buyer's Guide

OpenText Extended ECM

May 2025

Download OpenText Extended ECM product report

Buyer's Guide

Qualtrics XM Platform

May 2025

Download Qualtrics XM Platform product report

Also Known As

OpenText Content Suite Platform, OpenText Core Share

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,

Overview

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Qualtrics XM Platform is essential for managing customer and employee experiences through surveys and feedback. It supports market research, employee engagement, and education across industries, facilitated by intuitive survey and data analysis tools.

Organizations efficiently use Qualtrics XM Platform to gather and analyze feedback for enhancing customer and employee experiences. The platform supports a range of applications from customer satisfaction, NPS, and website interaction to employee engagement and market research. Prebuilt integrations and AI-driven insights facilitate data collection and analysis, allowing departments to focus on productivity and content effectiveness. Despite its flexibility, some users note challenges with survey dynamics, data migration, and integration, highlighting potential areas for improvement.

What are the key features of Qualtrics XM Platform?

Survey Creation: Offers a user-friendly drag-and-drop interface for easy survey building.
Integration: Provides prebuilt integrations to enhance actionable feedback collection.
Text iQ: Delivers advanced text analysis to detect sentiments.
AI-driven Insights: Enables effortless data collection and analysis.
Flexible Workflows: Integrates seamlessly with CRM tools to automate workflows.
Real-time Dashboards: Offers visual data representation to simplify decision-making.

What ROI and benefits should users focus on in reviews?

Ease of Use: Simplifies complex survey tasks for non-IT personnel.
Data Visualization: Provides real-time insights for strategic planning.
HR Enhancements: Improves HR processes through automated notifications.
Survey Logic: Allows customization to fit diverse needs.

In industries like retail, finance, and education, Qualtrics facilitates data collection through customizable surveys and dashboards. Retailers analyze feedback on purchases, financial institutions assess call center productivity, and educators explore student engagement. The platform's adaptability supports diverse industry needs, despite the need for enhancements in certain features.

Qualtrics

Sample Customers

ATCO Australia, MSIG Asia, Orica, Salt River Project

Aetna, 1 800 Contacts, GE

Buyer's Guide

Enterprise Content Management

May 2025

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