OpenText Digital Process Automation vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

OpenText Digital Process Au...
Ranking in Process Automation
65th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
13th
Average Rating
8.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Featured Reviews

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SS
Oct 6, 2022
Enables an organization to bring all its functions together, saving time and resources
The use case depends on the needs of our customers. We deploy it for business and IT workflows as well as for within IT workflows. Use cases also include auto-ticketing and auto-resolution. We have a premium partnership with ServiceNow and I'm a business manager in IT services.  The automation…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"The solution is costly and orchestrations are very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
14%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is room for improvement in pricing. The initial setup is a bit challenging, only due to getting incorrect information from the client team. That’s the only issue, possibly. You have to read t...
 

Overview

 

Sample Customers

1. Coca-Cola 2. General Electric 3. Johnson & Johnson 4. Procter & Gamble 5. IBM 6. Microsoft 7. Amazon 8. Apple 9. Google 10. Facebook 11. Oracle 12. SAP 13. Cisco Systems 14. Intel 15. Adobe 16. Salesforce 17. Verizon 18. AT&T 19. Walmart 20. Target 21. Home Depot 22. Boeing 23. Lockheed Martin 24. General Motors 25. Ford 26. Toyota 27. Honda 28. Nissan 29. Samsung 30. Sony 31. LG 32. Siemens
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: June 2024.
789,674 professionals have used our research since 2012.