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OpenText Communications vs Quadient Inspire vs Smart Communications comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2026, in the Customer Communications Management (CCM) category, the mindshare of OpenText Communications is 18.0%, down from 18.8% compared to the previous year. The mindshare of Quadient Inspire is 19.1%, down from 20.7% compared to the previous year. The mindshare of Smart Communications is 4.8%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Quadient Inspire19.1%
OpenText Communications18.0%
Smart Communications4.8%
Other58.1%
Customer Communications Management (CCM)
 

Featured Reviews

Use OpenText Communications?
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SP
Solutions Architect at Customer Centrics
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.
Use Smart Communications?
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Insurance Company
11%
Manufacturing Company
10%
Comms Service Provider
6%
Financial Services Firm
18%
Insurance Company
10%
Outsourcing Company
7%
Manufacturing Company
7%
Insurance Company
20%
Financial Services Firm
12%
Educational Organization
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise3
No data available
 

Also Known As

HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)
GMC Software Inspire
Now, Smart Correspond for Salesforce, Thunderhead
 

Overview

 

Sample Customers

Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management
Saga, Prudential, AMP, Allianz, Unilever, Hastings Insurance, Nomura Group, Group Voyagers
Find out what your peers are saying about Quadient, Gupshup, OpenText and others in Customer Communications Management (CCM). Updated: August 2026.
912,022 professionals have used our research since 2012.