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OpenText Business Process Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #40 with an average rating of 7.5, while Splunk is ranked #11 with an average rating of 8.2. OpenText holds a 0.1% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 347 Views
  • 340 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 2,969 Views
  • 1,663 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Splunk ITSI (IT Service Intelligence) compete in the business process monitoring and IT service intelligence category. OpenText seems to have the upper hand in ease of deployment and customer service, while Splunk ITSI has the edge in advanced features despite the higher setup cost.

What features are offered by OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring offers intuitive process visualization, alerts, and ease of deployment. Splunk ITSI includes comprehensive IT service insights, advanced analytics capabilities, and more robust analytic tools.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring could improve in reporting flexibility, UI customization, and integration capabilities. Splunk ITSI needs enhancements in integration capabilities, reduction in setup complexity, and improved documentation quality.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText has straightforward deployment and is praised for its customer support. Splunk ITSI has a more complex deployment but receives high marks for its comprehensive support resources.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText is viewed as cost-effective with good ROI. Splunk ITSI, despite its higher setup cost, delivers high ROI through extensive features.

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To learn more, read our detailed OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).
Buyer's Guide
OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
Read full review
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Customers have noted the solution helps streamline incident management."
"Our mean time to detect is down to five minutes."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The solution has been stable."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The solution should offer better integration with other tools from a service management perspective."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"The user interface visualization could be improved."
"The license cost is expensive."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"Splunk ITSI is a premium application and comes with a premium price tag."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Pricing has some room for improvement."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"It would have been good if the product cost was much lower."
"Splunk pricing is high."
"The licensing is based on data usage."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Computer Software Company
11%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
July 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
No data available
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
July 2025
Free Report: OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.
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