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OpenText Business Process Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.5, while Splunk is ranked #11 with an average rating of 8.4. OpenText holds a 0.5% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 825 Views
  • 809 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 63 Splunk ITSI (IT Service Intelligence) reviews
  • 3,509 Views
  • 2,176 Comparison Views
98% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Splunk ITSI (IT Service Intelligence) compete in the business process monitoring and IT service intelligence category. OpenText seems to have the upper hand in ease of deployment and customer service, while Splunk ITSI has the edge in advanced features despite the higher setup cost.

What features are offered by OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring offers intuitive process visualization, alerts, and ease of deployment. Splunk ITSI includes comprehensive IT service insights, advanced analytics capabilities, and more robust analytic tools.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring could improve in reporting flexibility, UI customization, and integration capabilities. Splunk ITSI needs enhancements in integration capabilities, reduction in setup complexity, and improved documentation quality.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText has straightforward deployment and is praised for its customer support. Splunk ITSI has a more complex deployment but receives high marks for its comprehensive support resources.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText is viewed as cost-effective with good ROI. Splunk ITSI, despite its higher setup cost, delivers high ROI through extensive features.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2026).
Buyer's Guide
OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
March 2026
Download the complete report
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.5%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
OpenText Business Process Monitoring0.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Aphiwat Leetavorn.
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
Read full review
DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability has been very good over the years."
"Product allows business analysts to create the application with very little software development time needed."
"The solution is very good at showing users ways to use a user action on a website and to see the performance."
"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"Ability to monitor multiple application protocols."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel."
"We have a lot of teams using Splunk and they would be blind without it."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"From my experience of working with Splunk ITSI (IT Service Intelligence) for two years, the most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"It's scalable and expands well."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"I find the episode review, glass tables, and correlation search features very useful."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"Customer support is pretty average and can use some improvement."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"The product has been discontinued."
"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Product documentation is lacking, and sometimes, incorrect."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
"Quality-of-life features have room for improvement."
"I see areas for improvement in Splunk ITSI (IT Service Intelligence) such as cost, which is high."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"The cost of the license could be lower."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"Splunk pricing is high."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Performing Arts
11%
Financial Services Firm
8%
Manufacturing Company
8%
Outsourcing Company
8%
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise43
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2026
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
March 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
No data available
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
March 2026
Free Report: OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2026.
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