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OpenText Business Process Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
OpenText Business Process Monitoring0.6%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Product allows business analysts to create the application with very little software development time needed."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The solution is very good at showing users ways to use a user action on a website and to see the performance."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"Ability to monitor multiple application protocols."
"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."
"Whatever I have explored has been beneficial."
"The health scores and glass tables are extremely valuable and useful."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk ITSI (IT Service Intelligence) positively impacts my organization by predicting many failures beforehand, helping us save money and preventing business disruptions by allowing us to address issues early."
"One of the excellent features is the service analyzer, which is truly impressive."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"Customers have noted the solution helps streamline incident management."
 

Cons

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"The product has been discontinued."
"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."
"Product documentation is lacking, and sometimes, incorrect."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Customer support is pretty average and can use some improvement."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance while maintaining appropriate segregation of duties."
"Occasionally, we have faced some slowness, which we reported to Splunk, and those issues were promptly resolved."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"Splunk ITSI (IT Service Intelligence) can be improved through alerts and additional features."
"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive."
"Splunk ITSI is expensive compared to other tools."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"The pricing of Splunk is a bit high."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Performing Arts
10%
Outsourcing Company
9%
Comms Service Provider
9%
Financial Services Firm
16%
Manufacturing Company
10%
Outsourcing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
No data available
 

Overview

 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.