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OpenText Business Process Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #40 with an average rating of 7.5, while Splunk is ranked #12 with an average rating of 8.4. OpenText holds a 0.4% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 666 Views
  • 653 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 52 Splunk ITSI (IT Service Intelligence) reviews
  • 2,996 Views
  • 1,768 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Splunk ITSI (IT Service Intelligence) compete in the business process monitoring and IT service intelligence category. OpenText seems to have the upper hand in ease of deployment and customer service, while Splunk ITSI has the edge in advanced features despite the higher setup cost.

What features are offered by OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring offers intuitive process visualization, alerts, and ease of deployment. Splunk ITSI includes comprehensive IT service insights, advanced analytics capabilities, and more robust analytic tools.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring could improve in reporting flexibility, UI customization, and integration capabilities. Splunk ITSI needs enhancements in integration capabilities, reduction in setup complexity, and improved documentation quality.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText has straightforward deployment and is praised for its customer support. Splunk ITSI has a more complex deployment but receives high marks for its comprehensive support resources.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText is viewed as cost-effective with good ROI. Splunk ITSI, despite its higher setup cost, delivers high ROI through extensive features.

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To learn more, read our detailed OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).
Buyer's Guide
OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
52
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.4%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
OpenText Business Process Monitoring0.4%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Aphiwat Leetavorn.
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
Read full review
DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"We liked the built-in calculation of health scores."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"The solution should offer better integration with other tools from a service management perspective."
"The solution should integrate more features in NEAP."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"It would be good if an interface was included in the next release."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"The user interface visualization could be improved."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"Splunk ITSI is expensive."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive compared to other tools."
"The pricing of Splunk is a bit high."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Performing Arts
13%
Insurance Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise33
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
January 2026
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
January 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
No data available
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
December 2025
Free Report: OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)
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