ThousandEyes and OpenText AI Operations Management compete in the network monitoring and automation category. ThousandEyes appears to have the upper hand in network path monitoring, while OpenText offers more extensive integration and automation capabilities.
Features: ThousandEyes provides comprehensive monitoring across cloud providers and ISPs with detailed analytics on network layers. Its unique network path insights and ease of integration are valuable for network security and performance. OpenText excels in robust event correlation and data consolidation into a single dashboard, along with extensive automation features.
Room for Improvement: ThousandEyes could improve in application-level monitoring and better integration with Cisco products and solutions like Grafana. Enhancing user interface customization is also desired. OpenText AI Operations Management needs improvements in scalability, integration, and user interface updates, while reducing resource demands. Licensing complexity is also an area for improvement.
Ease of Deployment and Customer Service: ThousandEyes is noted for smooth deployment and exceptional customer support, providing high satisfaction with technical assistance. OpenText faces challenges due to complex integration and deployment processes, requiring more resources for setup, making ThousandEyes more favorable in terms of deployment ease and support experience.
Pricing and ROI: ThousandEyes offers reasonable pricing, particularly with flow-based licensing that suits larger enterprises, delivering value through quick problem resolution and network efficiency. OpenText's pricing model, while flexible, can be costly for smaller companies but justifies the cost with comprehensive monitoring and automation capabilities, leading to long-term savings. Cost considerations may vary based on company size and existing contracts.
OpenText goes out to bring the right people to answer any inquiries I have.
We contacted the support team, and they resolved it within a couple of hours.
Splunk is more business-friendly due to its prettier interface.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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