ThousandEyes and OpenText AI Operations Management compete in the network monitoring and operations management space. ThousandEyes holds an advantage in providing detailed network analysis, while OpenText strengthens through automation and event management.
Features: ThousandEyes offers comprehensive monitoring capabilities, focusing on application visibility and ease of use. It integrates seamlessly with Cisco products, enhancing monitoring for cloud providers and ISPs. OpenText provides strong scalability, end-to-end monitoring, and cost optimization through a consolidated dashboard. It excels in automation and integrates effectively with HPE products.
Room for Improvement: ThousandEyes can enhance its dashboard features and application monitoring. Better integration with other Cisco platforms and devices is suggested, alongside expanding AI functionality and visualization. OpenText could improve its interface, simplify deployment, and enhance upgrade performance. Reducing licensing complexity and cost are priorities, especially for smaller companies.
Ease of Deployment and Customer Service: ThousandEyes offers straightforward on-premises and hybrid cloud deployment, with highly efficient technical support. OpenText is primarily deployed on-premises with hybrid capabilities but lacks in customer service, particularly in response time during deployment. ThousandEyes' technical assistance is praised, while OpenText faces challenges due to complex deployment.
Pricing and ROI: ThousandEyes provides a mid-range price with licensing based on data flow, offering significant value and good ROI. Its straightforward pricing suits large enterprises seeking robust monitoring. OpenText, with cost-effective automation reducing man hours, is expensive, suited for larger organizations but with complex licensing. Careful evaluation of licensing is advised to optimize expenses.
OpenText goes out to bring the right people to answer any inquiries I have.
We contacted the support team, and they resolved it within a couple of hours.
Splunk is more business-friendly due to its prettier interface.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.8% |
| OpenText AI Operations Management | 0.5% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 11 |
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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