Nexthink vs Symantec Control Compliance Suite comparison

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Executive Summary

We performed a comparison between Nexthink and Symantec Control Compliance Suite based on real PeerSpot user reviews.

Find out what your peers are saying about Nexthink, ControlUp, Riverbed and others in DEM - Digital Experience Monitoring.
To learn more, read our detailed DEM - Digital Experience Monitoring Report (Updated: November 2022).
653,522 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage.""It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.""It is a very stable product with regular security and feature updates.""Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.""The solution has reduced the time it takes to resolve issues.""With this solution we are able to link issues to automatic actions that will solve the problem.""The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.""The search engine functionality that Nexthink has on the finder is terrific."

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"I find the vulnerability assessment and asset prioritization feature valuable."

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Cons
"The initial setup needs technical knowledge.""There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions.""I would like it if they could put in some patch deployments and compliances.""Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful.""They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased.""The stability of this solution could be greatly improved to avoid performance issues.""We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them.""They can improve the Nexthink action module."

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"The support mechanism can be improved."

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Pricing and Cost Advice
  • "Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
  • "With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
  • "I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
  • "There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
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  • "Symantec Control Compliance Suite was the cheaper option for us. But the main reason why we're still using it is that we purchased the complete suite back in 2011."
  • More Symantec Control Compliance Suite Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
    Top Answer:With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.
    Top Answer:I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the… more »
    Top Answer:I find the vulnerability assessment and asset prioritization feature valuable.
    Top Answer:Symantec Control Compliance Suite was the cheaper option for us. But the main reason why we're still using it is that we purchased the complete suite back in 2011. At that time, product prices were… more »
    Top Answer:The support mechanism can be improved. I would also like to add that it would be great if we could scan a previous date or based on the previous date's updates. Like today, if I want to run that scan… more »
    Ranking
    Views
    4,707
    Comparisons
    2,276
    Reviews
    17
    Average Words per Review
    721
    Rating
    8.5
    3rd
    out of 16 in IT Governance
    Views
    208
    Comparisons
    122
    Reviews
    1
    Average Words per Review
    647
    Rating
    8.0
    Comparisons
    Also Known As
    Control Compliance Suite
    Learn More
    Overview

    Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

    Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

    About the Nexthink Experience

    Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

    • Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.
    • Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.
    • Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.
    • Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.
    • Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

    Reviews from Real Users

    Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

    A tech specialist at a tech services company writes, "The initial setup is very simple."

    A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

    Symantec Control Compliance Suite (CCS) delivers the core assessment technologies to enable security and compliance programs, as well as support IT operations in the data center. Control Compliance Suite delivers asset autodiscovery, automates security assessments across procedural, technical, and third-party controls, and calculates and aggregates risk scores according to business-defined threshholds. Customers use this information for operational- and mandate-based reporting, as well as to prioritize remediation and risk reduction in the data center. 

    Each of the five Control Compliance Suite Modules is available independently or as part of a broader suite. The Control Compliance Suite Control Studio and Infrastructure combines evidence from the multiple modules as well as third party systems; and maps assets and evidence to control statements, standards, and policies and regulations to enable mandate- based and operational reporting. Role-based, customizable Web-based dashboards and reports enable the organization to measure risk and track the performance of its security and compliance programs. Workflow integration with ticketing systems and Symantec server hardening solutions automates remediation and facilitates the hardening of the data center infrastructure.

    Offer
    Learn more about Nexthink
    Learn more about Symantec Control Compliance Suite
    Sample Customers
    https://www.nexthink.com/custo...
    Banjercito, Barnabas Health, BNY Mellon, Cabela's Inc., Citizens Business Bank, Great Eastern Life Assurance (Malaysia) Berhad, Molina Healthcare Inc., Osterreichische Post Aktiengesellschaft (Austrian Post), Symantec Corporation (Enterprise Security), Visa
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm17%
    Comms Service Provider10%
    Healthcare Company6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business17%
    Midsize Enterprise6%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise72%
    No Data Available
    Buyer's Guide
    DEM - Digital Experience Monitoring
    November 2022
    Find out what your peers are saying about Nexthink, ControlUp, Riverbed and others in DEM - Digital Experience Monitoring. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    Nexthink is ranked 1st in DEM - Digital Experience Monitoring with 17 reviews while Symantec Control Compliance Suite is ranked 3rd in IT Governance with 1 review. Nexthink is rated 8.4, while Symantec Control Compliance Suite is rated 8.0. The top reviewer of Nexthink writes "Provides analytics for detailed event data, giving us the ability to really drill-down and find defects". On the other hand, the top reviewer of Symantec Control Compliance Suite writes "A good security tool for vulnerability assessment and asset prioritization". Nexthink is most compared with Alluvio Aternity , SysTrack, DX SaaS, Liquidware Stratusphere UX and ConnectWise Automate, whereas Symantec Control Compliance Suite is most compared with RSA Archer.

    We monitor all DEM - Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.