Try our new research platform with insights from 80,000+ expert users

New Relic vs Splunk Infrastructure Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024
 

Categories and Ranking

New Relic
Ranking in IT Infrastructure Monitoring
5th
Ranking in Cloud Monitoring Software
4th
Average Rating
8.4
Number of Reviews
157
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), Network Monitoring Software (6th), IT Operations Analytics (2nd), Mobile APM (2nd), AIOps (3rd)
Splunk Infrastructure Monit...
Ranking in IT Infrastructure Monitoring
10th
Ranking in Cloud Monitoring Software
10th
Average Rating
8.4
Number of Reviews
32
Ranking in other categories
Container Management (10th)
 

Mindshare comparison

As of October 2024, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 5.5%, up from 5.2% compared to the previous year. The mindshare of Splunk Infrastructure Monitoring is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Dec 22, 2022
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Rodney Riettie - PeerSpot reviewer
Jul 20, 2023
Helps to ingest a massive amount of raw data and use it effectively
A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers. At the Splunk conference, some of the talks have been about the AI platform and more effective and easier ways to search within Splunk through indexes and other things. These features will help correct some of the things with which we are having a hard time with some of our customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The solution offers good documentation."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The simplicity of the dashboard is very good."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"I have primarily used it to go back into the past and understand why something happened. It provides enough information to do research and figure things out."
"The most valuable feature is log reporting."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"The Add data feature lets you gather any type of log and easily analyze it."
"It is a great resource for us because we have so many different data sources and to be able to aggregate that and put it through a concise dashboard or an alert really helps."
"The tool is efficient in collecting, monitoring and evaluating logs."
"Splunk Infrastructure Monitoring reduces our mean time to resolve. We are more proactive than reactive."
"We haven't really experienced any glitches or bugs."
 

Cons

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The solution is quite expensive."
"It would be nice if there were pre-made dashboards."
"The solution needs to have staging."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"This solution is difficult to configure and the instructions are complex."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"It does not have a user-friendly interface and it is difficult to use."
"I would like to see an improvement and some innovation in the customer interface."
"It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."
"The clustering part of indexes can be more refined."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
 

Pricing and Cost Advice

"This is an expensive product."
"The price was one of the reasons we chose this solution."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The solution is cheap, but prices can go up when users grow."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"It is expensive."
"This is an expensive solution."
"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."
"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."
"Splunk Infrastructure Monitoring is an expensive solution."
"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
"The solution's pricing is costly."
"The product is a bit expensive considering the competition but the company may negotiate the price."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
814,528 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
42%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
5%
Financial Services Firm
17%
Computer Software Company
16%
Government
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
What is your experience regarding pricing and costs for Splunk Infrastructure Monitoring?
Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive. Till ...
What needs improvement with Splunk Infrastructure Monitoring?
We never had any issues when it comes to the type of use cases we are using it for. We did not need more advancement on it, but I know that, in general, everything can be updated. There are tiny li...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Splunk Insights for Infrastructure
 

Learn More

 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Entrust Datacard
Find out what your peers are saying about New Relic vs. Splunk Infrastructure Monitoring and other solutions. Updated: October 2024.
814,528 professionals have used our research since 2012.