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New Relic vs Portkey comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
Portkey
Ranking in Application Performance Monitoring (APM) and Observability
26th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 5.1% compared to the previous year. The mindshare of Portkey is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
Portkey0.3%
Other96.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Shravan Revanna - PeerSpot reviewer
Software Engineer at klydo.in
Centralized AI control has standardized our workflows and delivers faster, more reliable features
There are definitely some places where Portkey can be improved. Overall, the experience has been positive, but the first area is analytics and reporting. While the observability feature is excellent, we would like to have richer historical analytics and customizable dashboards. For example, it would be useful to see trends by applications and teams or features over long periods without exporting data to an external BI tool. Another area is governance for large organizations. As AI adoption grows, enterprises need more granular, role-based access control. We would like to see more advanced AI evaluation capability built into the platform itself, including features such as prompt versioning and automated quality scoring and regression testing. Finally, while the platform is supported with multiple providers, we would welcome even more intelligent routing capabilities, such as automatically selecting the best model based on latency, cost, and task complexity using configurable policies. These are not major pain points, but they are enhancements that would make an already strong platform even more valuable for an organization that scales their AI workloads. Documentation and onboarding could be enhanced. Portkey is developer-friendly, but we need more end-to-end references, architecture, and implementation guides for common AI patterns. This would help teams adopt it even faster. I did not give Portkey a perfect score because while it has become a foundational component in our AI stack and solves several operational challenges, I would still like to see deeper analytics, stronger enterprise governance features, and more built-in AI evaluation capabilities, especially for prompt testing, regression analysis, and model benchmarking. I would be comfortable recommending Portkey to any organization that is building multiple AI applications or wants to manage a scalable way to handle LLM providers and produce AI traffic.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"New Relic gave us a quick, easy way to monitor our web application for all of our systems."
"It has helped us maintain a much higher uptime than we had previously."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."
"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"Both developers and operations people can look at the same data, and that’s a great benefit."
"Portkey is totally stable; it is one of the best software solutions in the market for this purpose."
"Portkey definitely provides a solid alternative solution for the agent and large model hosting platforms, and it is very helpful for us to explore the possibilities across the industry rather than staying with a few mainstream options."
"Portkey's visualization is excellent, I particularly appreciate the multiple capabilities they have introduced, especially the MCP gateway, which is outstanding, the caching mechanism is very good, and the logs and traceability features are also excellent."
"Portkey has significantly improved the organization by streamlining the AI processes being followed."
"Overall, Portkey has had a huge business impact in terms of cost savings and operational efficiency."
 

Cons

"The solution needs to have staging."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The pricing could be improved as it is quite high relative to what is offered."
"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."
"I would like an infrastructure network that provides real-time views, showing the issues."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."
"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."
"One major problem I see with Portkey is that when I had not yet started any trial, it started to denote that I had exceeded the prompt limit."
"End-to-end traceability is not fully fulfilled. They are only fulfilling about 50 to 60 percent of our end-to-end agent traceability requirements, and the remaining functionality needs to be implemented."
"The main area for improvement is onboarding and trial experience."
"However, one thing I would like to say is that it could have better documentation."
"There are definitely some places where Portkey can be improved."
 

Pricing and Cost Advice

"Cost is significant with a lot of extras."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"Because of budget, we are not using the mobile app part of this tool."
"The price of New Relic could improve. It is expensive."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The pricing is fine."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
Non Profit
33%
Computer Software Company
13%
Construction Company
10%
Retailer
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
What is your experience regarding pricing and costs for Portkey?
Regarding pricing and licensing, the cost was relatively low because Portkey sits in front of our existing AI infrastructure. From a licensing perspective, I appreciate that the pricing model is pr...
What needs improvement with Portkey?
Portkey does not have an agent registry, which is a feature they should implement in a future release. We need to capture metadata of agents, and this capability is currently missing. End-to-end tr...
What is your primary use case for Portkey?
Our client is completely using AWS products. For AI gateways, we are using Portkey, which is the product we have implemented, and we are leveraging all AWS services for internal application develop...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Information Not Available
Find out what your peers are saying about New Relic vs. Portkey and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.