New Relic vs Packetbeat comparison

New Relic and Elastic are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.1, while Elastic is ranked #61 with an average rating of 8.0. New Relic holds a 1.5% mindshare in NMS, compared to Elastic’s 0.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Elastic users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
3,650 Comparison Views

94% willing to recommend

Packetbeat

Read 2 Packetbeat reviews

479 Views
474 Comparison Views

100% willing to recommend

New Relic

Packetbeat

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Executive Summary

We performed a comparison between New Relic and Packetbeat based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Packetbeat Report (Updated: March 2026).

Buyer's Guide

New Relic vs. Packetbeat

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Packetbeat

Ranking in Network Monitoring Software

61st

Average Rating

8.0

Reviews Sentiment

2.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. The mindshare of Packetbeat is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Packetbeat	0.2%
Other	98.3%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Network analytics have delivered lightweight, integrated visibility for search, observability, and security

Packetbeat analyzes specific protocols and is not suitable for full capture of all network traffic and network flows. I recall that Packetbeat can cover a limited number of protocols including ICMP, but not as deeply as other solutions. It covers NetFlows and these types of flows, but not at the level of a deep packet capture that you can find in the market where it taps every single packet in the network. Packetbeat is more about bringing statistics about the packets, but it doesn't capture these packets. The development intention of Packetbeat appears to be to provide a window for application monitoring and performance analytics, and for that purpose, it is doing sufficiently well. However, if the vendor has another goal to build a similar network monitoring solution that exists in the market, which is outside of Elastic's business nature, Packetbeat is a sensor that needs to be improved to the level of deep packet capture where it loses no packets in the network. That improvement would take Elastic to another level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's industry-leading, the most responsive full suite of tools that I’ve used."

"It has a simple initial setup."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding."

"It provides information on where time is spent overall in server requests."

"The most valuable feature for us is the ability to see what is going on with the apps on our web server."

"New Relic is now the leader in efficiency improvement."

"New Relic gives us one view over all our assets."

More New Relic pros

"Elastic's scalability, in terms of cluster robustness, is definitely the most valuable feature."

"The beauty of Packetbeat is that it is easy, free, and lightweight, while other solutions are expensive and will accumulate a huge amount of data."

Cons

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"Labelling and tagging should be more user-friendly."

"Sometimes we've noticed agents fail to report/respond."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"The price could improve."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

More New Relic cons

"The scalability of the agent itself could be improved."

"Packetbeat analyzes specific protocols and is not suitable for full capture of all network traffic and network flows."

Pricing and Cost Advice

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"Comparatively, the pricing is expensive."

"We feel it's a little bit pricey."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"This is an expensive product."

"We're paying for the New Relic APM license annually."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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What is your experience regarding pricing and costs for Packetbeat?

Elastic is pretty cheap for large enterprises but unaffordable for small ones.

See all answers

What needs improvement with Packetbeat?

See all answers

What is your primary use case for Packetbeat?

I have dealt with all of them: Elasticsearch, Kibana, Logstash, Beats, Elastic Agent, and Fleet, because I need to use all of them to achieve a solution for customers. These solutions are typically...

See all answers

Comparisons

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Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 3% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Ixia Network Taps vs Packetbeat

Compared 64% of the time

ManageEngine IT360 vs Packetbeat

Compared 36% of the time

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Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

Network Monitoring Software

March 2026

Download Packetbeat product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Packetbeat is an open-source real-time application monitoring tool designed to capture network packets and provide insights into application performance and network congestion.

Packetbeat allows IT professionals to monitor network traffic efficiently by collecting and analyzing packets. It provides valuable insights into network latency and helps identify performance issues. It is part of the Elastic Stack, making it easy to integrate with Elasticsearch, Logstash, and Kibana for sophisticated data analysis and visualization. Its open-source nature adds flexibility for customization, catering to specific monitoring needs.

What are the crucial features of Packetbeat?

Real-time packet capture: Enables immediate analysis and monitoring of network packets.
Protocol analysis: Supports analysis of various protocols like HTTP, DNS, and MySQL.
Seamless integration: Works efficiently with other Elastic Stack components.
Open-source: Offers customization and adaptability for IT requirements.

What benefits or ROI should be expected?

Cost efficiency: Leveraging open-source software reduces license costs.
Enhanced visibility: Provides detailed insights into network operations.
Scalability: Can be scaled to monitor expansive networks as needs grow.

In industries like finance and healthcare, where network uptime and data integrity are crucial, Packetbeat is implemented to monitor network performance and troubleshoot issues promptly. Its ability to analyze traffic in real-time ensures that potential bottlenecks are addressed swiftly, maintaining operational efficiency.

Elastic

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Packetbeat

March 2026

Free Report: New Relic vs. Packetbeat

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