New Relic vs Packetbeat comparison

New Relic and Elastic are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Elastic is ranked #62 with an average rating of 8.0. New Relic holds a 1.5% mindshare in NMS, compared to Elastic’s 0.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Elastic users who would recommend it.

New Relic

Read 176 New Relic reviews

22,559 Views
6,542 Comparison Views

94% willing to recommend

Packetbeat

Read 2 Packetbeat reviews

1,038 Views
1,028 Comparison Views

100% willing to recommend

New Relic

Packetbeat

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Executive Summary

We performed a comparison between New Relic and Packetbeat based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Packetbeat Report (Updated: June 2026).

Buyer's Guide

New Relic vs. Packetbeat

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Packetbeat

Ranking in Network Monitoring Software

62nd

Average Rating

8.0

Reviews Sentiment

2.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.0% compared to the previous year. The mindshare of Packetbeat is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Packetbeat	0.3%
Other	98.2%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Network analytics have delivered lightweight, integrated visibility for search, observability, and security

Packetbeat analyzes specific protocols and is not suitable for full capture of all network traffic and network flows. I recall that Packetbeat can cover a limited number of protocols including ICMP, but not as deeply as other solutions. It covers NetFlows and these types of flows, but not at the level of a deep packet capture that you can find in the market where it taps every single packet in the network. Packetbeat is more about bringing statistics about the packets, but it doesn't capture these packets. The development intention of Packetbeat appears to be to provide a window for application monitoring and performance analytics, and for that purpose, it is doing sufficiently well. However, if the vendor has another goal to build a similar network monitoring solution that exists in the market, which is outside of Elastic's business nature, Packetbeat is a sensor that needs to be improved to the level of deep packet capture where it loses no packets in the network. That improvement would take Elastic to another level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting."

"With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds."

"New Relic has been in the business for a while, it offers a wide selection to attach a monitoring mobile app, server, and cloud, and if you want to go with just one product, it fits all your needs."

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business."

"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."

More New Relic pros

"Elastic's scalability, in terms of cluster robustness, is definitely the most valuable feature."

"The beauty of Packetbeat is that it is easy, free, and lightweight, while other solutions are expensive and will accumulate a huge amount of data."

Cons

"Integration with Azure websites as well as Azure cloud services."

"Installation of plugins seem to be really difficult due to the documentation available."

"The biggest issue is the lack of mobile support from the website."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"Labelling and tagging should be more user-friendly."

"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

More New Relic cons

"The scalability of the agent itself could be improved."

"Packetbeat analyzes specific protocols and is not suitable for full capture of all network traffic and network flows."

Pricing and Cost Advice

"I think the pricing is reasonable."

"The price was one of the reasons we chose this solution."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The detection piece of it brings us a big return on investment."

"I loved this product, but we can no longer afford it, so we dropped it."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The solution is cheap, but prices can go up when users grow."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

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What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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What is your experience regarding pricing and costs for Packetbeat?

Elastic is pretty cheap for large enterprises but unaffordable for small ones.

See all answers

What needs improvement with Packetbeat?

See all answers

What is your primary use case for Packetbeat?

I have dealt with all of them: Elasticsearch, Kibana, Logstash, Beats, Elastic Agent, and Fleet, because I need to use all of them to achieve a solution for customers. These solutions are typically...

See all answers

Comparisons

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Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

WhatsUp Gold vs New Relic

Compared 2% of the time

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Compared 12% of the time

InfoVista VistaInsight vs Packetbeat

Compared 10% of the time

Pico Corvil Analytics vs Packetbeat

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

Network Monitoring Software

June 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Packetbeat is an open-source real-time application monitoring tool designed to capture network packets and provide insights into application performance and network congestion.

Packetbeat allows IT professionals to monitor network traffic efficiently by collecting and analyzing packets. It provides valuable insights into network latency and helps identify performance issues. It is part of the Elastic Stack, making it easy to integrate with Elasticsearch, Logstash, and Kibana for sophisticated data analysis and visualization. Its open-source nature adds flexibility for customization, catering to specific monitoring needs.

What are the crucial features of Packetbeat?

Real-time packet capture: Enables immediate analysis and monitoring of network packets.
Protocol analysis: Supports analysis of various protocols like HTTP, DNS, and MySQL.
Seamless integration: Works efficiently with other Elastic Stack components.
Open-source: Offers customization and adaptability for IT requirements.

What benefits or ROI should be expected?

Cost efficiency: Leveraging open-source software reduces license costs.
Enhanced visibility: Provides detailed insights into network operations.
Scalability: Can be scaled to monitor expansive networks as needs grow.

In industries like finance and healthcare, where network uptime and data integrity are crucial, Packetbeat is implemented to monitor network performance and troubleshoot issues promptly. Its ability to analyze traffic in real-time ensures that potential bottlenecks are addressed swiftly, maintaining operational efficiency.

Elastic

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Packetbeat

June 2026

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