New Relic vs Packetbeat comparison

New Relic and Elastic are both solutions in the Network Monitoring Software category. New Relic is ranked #8 with an average rating of 8.0, while Elastic is ranked #66 with an average rating of 8.0. New Relic holds a 1.5% mindshare in NMS, compared to Elastic’s 0.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Elastic users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
2,981 Comparison Views

94% willing to recommend

Packetbeat

Read 2 Packetbeat reviews

378 Views
374 Comparison Views

100% willing to recommend

New Relic

Packetbeat

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Executive Summary

We performed a comparison between New Relic and Packetbeat based on real PeerSpot user reviews.

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Buyer's Guide

Network Monitoring Software

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Packetbeat

Ranking in Network Monitoring Software

66th

Average Rating

8.0

Reviews Sentiment

2.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. The mindshare of Packetbeat is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.5%
Packetbeat	0.3%
Other	98.2%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Network analytics have delivered lightweight, integrated visibility for search, observability, and security

Packetbeat analyzes specific protocols and is not suitable for full capture of all network traffic and network flows. I recall that Packetbeat can cover a limited number of protocols including ICMP, but not as deeply as other solutions. It covers NetFlows and these types of flows, but not at the level of a deep packet capture that you can find in the market where it taps every single packet in the network. Packetbeat is more about bringing statistics about the packets, but it doesn't capture these packets. The development intention of Packetbeat appears to be to provide a window for application monitoring and performance analytics, and for that purpose, it is doing sufficiently well. However, if the vendor has another goal to build a similar network monitoring solution that exists in the market, which is outside of Elastic's business nature, Packetbeat is a sensor that needs to be improved to the level of deep packet capture where it loses no packets in the network. That improvement would take Elastic to another level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We were able to save $1,000 per month."

"It is stable and scalable."

"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."

"It does everything we wanted it to do."

"We are able to drill down and see what is going on in the system."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

More New Relic pros

"Elastic's scalability, in terms of cluster robustness, is definitely the most valuable feature."

"The beauty of Packetbeat is that it is easy, free, and lightweight, while other solutions are expensive and will accumulate a huge amount of data."

Cons

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"I would like an infrastructure network that provides real-time views, showing the issues."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

More New Relic cons

"The scalability of the agent itself could be improved."

"Packetbeat analyzes specific protocols and is not suitable for full capture of all network traffic and network flows."

Pricing and Cost Advice

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"It would be nice if we could buy it annually instead of monthly."

"Comparatively, the pricing is expensive."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The price depends on how many agents you want."

"We feel it's a little bit pricey."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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What is your experience regarding pricing and costs for Packetbeat?

Elastic is pretty cheap for large enterprises but unaffordable for small ones.

See all answers

What needs improvement with Packetbeat?

I think that the scalability of the agent itself could be improved. It is also a bit limited in terms of capabilities. When a customer needs to customize the collection, I think it's tougher there.

See all answers

What is your primary use case for Packetbeat?

I've been using Packetbeat ( /products/packetbeat-reviews ) for call centers, for logs, for observability, network monitoring, and some search engine optimization.

See all answers

Comparisons

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Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Ixia Network Taps vs Packetbeat

Compared 100% of the time

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Product Reports

Buyer's Guide

New Relic

January 2026

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Buyer's Guide

Network Monitoring Software

January 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Packetbeat is an open-source real-time application monitoring tool designed to capture network packets and provide insights into application performance and network congestion.

Packetbeat allows IT professionals to monitor network traffic efficiently by collecting and analyzing packets. It provides valuable insights into network latency and helps identify performance issues. It is part of the Elastic Stack, making it easy to integrate with Elasticsearch, Logstash, and Kibana for sophisticated data analysis and visualization. Its open-source nature adds flexibility for customization, catering to specific monitoring needs.

What are the crucial features of Packetbeat?

Real-time packet capture: Enables immediate analysis and monitoring of network packets.
Protocol analysis: Supports analysis of various protocols like HTTP, DNS, and MySQL.
Seamless integration: Works efficiently with other Elastic Stack components.
Open-source: Offers customization and adaptability for IT requirements.

What benefits or ROI should be expected?

Cost efficiency: Leveraging open-source software reduces license costs.
Enhanced visibility: Provides detailed insights into network operations.
Scalability: Can be scaled to monitor expansive networks as needs grow.

In industries like finance and healthcare, where network uptime and data integrity are crucial, Packetbeat is implemented to monitor network performance and troubleshoot issues promptly. Its ability to analyze traffic in real-time ensures that potential bottlenecks are addressed swiftly, maintaining operational efficiency.

Elastic

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

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January 2026

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