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Netsurion vs SMX comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netsurion
Ranking in Managed Security Services Providers (MSSP)
27th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Security Information and Event Management (SIEM) (49th), SOC as a Service (13th), Managed Detection and Response (MDR) (36th), Extended Detection and Response (XDR) (43rd)
SMX
Ranking in Managed Security Services Providers (MSSP)
13th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Managed Security Services Providers (MSSP) category, the mindshare of Netsurion is 1.2%, up from 0.9% compared to the previous year. The mindshare of SMX is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Mindshare Distribution
ProductMindshare (%)
SMX0.9%
Netsurion1.2%
Other97.9%
Managed Security Services Providers (MSSP)
 

Featured Reviews

John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
RA
Network Support Technician at Astound Broadband
Centralized view has simplified modem checks and has improved troubleshooting speed
I don't appreciate the way that the alarms show. When there is an alarm, the search functionality for it is a bit awkward. I want to be able to check alarms and have it show me only the alarms for that particular device instead of everything on the network and then having to refilter it. It gets a little finicky sometimes, especially in the moment when I'm trying to troubleshoot.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Expediting incident response is really great."
"Overall, we're really thrilled with them."
"The managed service is great value which saves you a full-time employee on your staff by being able to outsource it to EventTracker to review all the logs and cull through the data to make recommendations and identify threats, then how to remediate them."
"Netsurion's security operations center is critical for us because they provide 24/7 monitoring, we've never had another company meet the same need in the past, and it's a valuable tool to have."
"Having this in place gives us the ability to see what's going on, on a daily basis, on all of our systems across the enterprise."
"The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location."
"The biggest lesson I have learned is that the outsourcing of this service has a dramatic impact on the organization."
"The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats."
"I appreciate that it displays all the important information on one screen, such as if it's online, light levels of the fiber coming in, and whether they have anything connected to the equipment."
"Its automation capabilities are beneficial for checking compliance with suppliers and vendors internationally during logistical transitions."
 

Cons

"Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it."
"The hosted on-premise hardware that we were using was having issues. The performance of it was horrendous, but we weren't using it."
"Netsurion's threat detection and response aren't quite mature. I would expect a little more."
"I would also like to have a dashboard that I can access anytime to review the real-time data from their website."
"I would like to see the dashboard come up more quickly."
"The biggest problem is that we have too many domain controllers. So, we have to keep all the clients and main system updated with the latest versions along with making sure all the firewalls are open."
"Their SOC team can't understand our network because they haven't worked in the actual company. This does negatively affect security posture, e.g., if you don't have knowledge about the network, then you will miss things."
"Communication is always something that can be improved, but I feel that any time we've had a communication issue, it's quickly addressed when we bring those up at the monthly meetings. Usually, it's an individual that wasn't clear in the communication, it's not the process per se. You always have to be able to segregate if the process didn't work or an individual either didn't say the right thing or my people didn't understand what they were being told."
"There is room for improvement in enhancing AI capabilities for threat detection, especially in tracking different locations."
"I don't appreciate the way that the alarms show. When there is an alarm, the search functionality for it is a bit awkward."
 

Pricing and Cost Advice

"EventTracker's subscription-based model is interesting as far as yearly license type stuff. It's nice because you know what it's going to be next year. We haven't really looked at any other solutions. The pricing at the time compared to the other solutions was a lot less. A couple of years ago, we actually looked at Splunk. The amount in Splunk's licensing model is based on 20 gigs a day, or something like that. Based on our number of logs and stuff that we were already generating, the costs would be substantially more for the amount of logs that we would be getting."
"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."
"The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high."
"Our pricing for Netsurion last year was US $52,000 per year."
"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."
"Netsurion's pricing is competitive. At the same time, they're the only ones who do what we want to do the way we want it. I can't say we would've paid more, but we would've had to have come up with our own solution if they weren't providing that."
"We have seen time and cost savings. It prevents us from having to hire specialized people for this type of work. We would need to hire six staff members to accommodate the same service."
"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."
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Top Industries

By visitors reading reviews
Construction Company
11%
Outsourcing Company
10%
Performing Arts
10%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SMX?
There is room for improvement in enhancing AI capabilities for threat detection, especially in tracking different locations. It would be ideal to develop more in terms of databases for cross-checki...
What is your primary use case for SMX?
I use the solution for projecting deals regarding the decarbonization of high-value clients. Additionally, we are involved in managing and processing data in various contexts.
What advice do you have for others considering SMX?
I would recommend SMX because the information is available in real-time for different functions, significantly reducing the need to search for data. On a scale of one to ten, I rate SMX an eight ou...
 

Comparisons

No data available
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
No data available
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
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Find out what your peers are saying about Netsurion vs. SMX and other solutions. Updated: June 2026.
900,277 professionals have used our research since 2012.