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NetSuite CRM+ vs SAP CRM comparison

NetSuite and SAP are both solutions in the CRM category. NetSuite is ranked #32 with an average rating of 8.0, while SAP is ranked #3 with an average rating of 7.6. NetSuite holds a 0.7% mindshare in CRM, compared to SAP’s 9.1% mindshare. Additionally, 66% of NetSuite users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.
NetSuite CRM+
Read 4 NetSuite CRM+ reviews
  • 385 Views
  • 350 Comparison Views
66% willing to recommend
SAP CRM
Read 44 SAP CRM reviews
  • 3,781 Views
  • 3,479 Comparison Views
84% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SAP CRM and NetSuite CRM+ compete in the customer relationship management software market. SAP CRM stands out for its integration capabilities within the SAP ecosystem, whereas NetSuite CRM+ appeals to organizations prioritizing ease of use and rapid deployment.

Features: SAP CRM includes advanced analytics, customizable reporting tools, and comprehensive SAP product integration. NetSuite CRM+ offers features like a 360-degree customer view, real-time analytics, and intuitive workflows.

Ease of Deployment and Customer Service: SAP CRM requires longer deployment times and a complex setup, possibly needing dedicated IT resources. NetSuite CRM+ has quicker deployments due to its cloud-based model and simplified updates, providing a streamlined customer service experience.

Pricing and ROI: SAP CRM typically involves higher upfront costs with ROI realized over time through its extensive capabilities. NetSuite CRM+ offers competitive pricing and faster ROI, appealing to small to mid-sized enterprises with its lower implementation costs and immediate deployment benefits.

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To learn more, read our detailed NetSuite CRM+ vs. SAP CRM Report (Updated: July 2025).
Buyer's Guide
NetSuite CRM+ vs. SAP CRM
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite CRM+
Ranking in CRM
32nd
Average Rating
7.0
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
Opportunity Management (11th)
SAP CRM
Ranking in CRM
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
44
Ranking in other categories
Local Government CRM (2nd), Marketing Management (3rd)
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. The mindshare of SAP CRM is 9.1%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Greg Jacob - PeerSpot reviewer
Streamlines collaboration across teams and has a straightforward setup process
The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.
Read full review
ToniaSpight-Sokoya - PeerSpot reviewer
A CRM system that helps you automate and integrate your customer data and customer facing-activities: sales, marketing, service, and e-commerce
One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's essential to ensure the system flags documents properly according to global retention policies. We need to address bugs and make sure our system fully aligns with our procedures and policies. This is crucial to prevent breaches, especially in a time when breaches are becoming more common. For instance, my personal identity was compromised four months ago when my mortgage company had a breach, and I’m still working with the FTC to clean up the damage. In my work in mortgage and financial services, I’m focused on preventing this kind of issue for our consumers and clients.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"We like that this solution has made our whole accounting function paperless."
"The initial setup of SAP CRM was simple."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The most valuable feature is real-time data. You don't have to go to the finance team for information. On one screen, you can see if stock is available and check the customer's outstanding balance, and then you can process the order. SAP CRM's integration with other applications is easier."
"The solution is stable."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."
More SAP CRM pros
 

Cons

"The product needs to improve the warehouse management feature."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"They could improve the product's analytics and reporting capabilities. Additionally, they could enhance its web interface speed."
"SAP must provide a demo system for the customers."
"The product's pricing could be better."
"The solution is expensive."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"When features do get added, we would like the product to notify us in a timely way."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The product is very expensive."
More SAP CRM cons
 

Pricing and Cost Advice

"It ultimately depends on the features and functionalities required for your specific use case."
"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."
"Every user needs to have a license."
"They should reduce the price to target small businesses."
"There is a license required for the solution and most of my clients purchase an annual license."
"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."
"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
"SAP CRM is an expensive solution and is the most challenging aspect of the solution."
"The product is costly."
More SAP CRM pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Computer Software Company
9%
University
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about NetSuite CRM+?
The feature that has been most effective in improving sales performance is its alignment with the ordering team.
See all answers
What is your experience regarding pricing and costs for NetSuite CRM+?
In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...
See all answers
What needs improvement with NetSuite CRM+?
The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...
See all answers
What do you like most about SAP CRM?
Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
See all answers
What is your experience regarding pricing and costs for SAP CRM?
SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.
See all answers
What needs improvement with SAP CRM?
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...
See all answers
 

Comparisons

Siebel CRM vs NetSuite CRM+ Logo
Siebel CRM vs NetSuite CRM+
Compared 66% of the time
Salesforce Sales Cloud vs NetSuite CRM+ Logo
Salesforce Sales Cloud vs NetSuite CRM+
Compared 34% of the time
More NetSuite CRM+ Competitors
Microsoft Dynamics CRM vs SAP CRM Logo
Microsoft Dynamics CRM vs SAP CRM
Compared 34% of the time
Salesforce Sales Cloud vs SAP CRM Logo
Salesforce Sales Cloud vs SAP CRM
Compared 22% of the time
Zoho CRM vs SAP CRM Logo
Zoho CRM vs SAP CRM
Compared 12% of the time
Oracle CRM vs SAP CRM Logo
Oracle CRM vs SAP CRM
Compared 9% of the time
Siebel CRM vs SAP CRM Logo
Siebel CRM vs SAP CRM
Compared 8% of the time
More SAP CRM Competitors
 

Product Reports

Buyer's Guide
CRM
August 2025
NetSuite CRM+ reportDownload NetSuite CRM+ product report
Buyer's Guide
SAP CRM
July 2025
SAP CRM reportDownload SAP CRM product report
 

Overview

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.
NetSuite

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP
 

Sample Customers

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Buyer's Guide
NetSuite CRM+ vs. SAP CRM
July 2025
Free Report: NetSuite CRM+ vs. SAP CRM
Find out what your peers are saying about NetSuite CRM+ vs. SAP CRM and other solutions. Updated: July 2025.
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