Try our new research platform with insights from 80,000+ expert users

Netreo vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netreo
Ranking in IT Infrastructure Monitoring
55th
Ranking in Cloud Monitoring Software
40th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)
 

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of Netreo is 1.0%, up from 0.1% compared to the previous year. The mindshare of New Relic is 2.8%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.8%
Netreo1.0%
Other96.2%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer1803231 - PeerSpot reviewer
Engineer at a legal firm with 201-500 employees
Provides a stable solution but would improve by developing an all-in-one-solution
The advice I would give to anyone looking at implementing Netreo into their organization would be to do your market research and evaluate the product, do not just choose it because someone recommends it to you. Overall, from my perspective, I would rate the solution a seven out of ten.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support team at Netreo is pretty good."
"The solution is quite stable."
"We were able to save $1,000 per month."
"It was able to really effectively find the problem and solve it – it sped up the pages considerably."
"I don’t see us being able to operate without New Relic."
"Server uptime is its most valuable feature."
"The versatility of the solution is its most valuable feature."
"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
 

Cons

"The scalability of Netreo is lacking."
"There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind."
"The price could improve."
"Perhaps the retention on some of the old problem traces would be an improvement."
"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."
"The only limitation we experience is with Insights query limit of 1,000 transactions."
"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."
"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."
"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."
 

Pricing and Cost Advice

Information not available
"Pricing is better with New Relic APM than Dynatrace."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"The detection piece of it brings us a big return on investment."
"The solution is cheap, but prices can go up when users grow."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
884,933 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Comparisons

 

Also Known As

CloudMonix
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: March 2026.
884,933 professionals have used our research since 2012.