NETSCOUT nGeniusONE and Nagios Core compete in the network monitoring and analysis space. NETSCOUT nGeniusONE seems to have the upper hand with advanced traffic analysis features.
Features: NETSCOUT nGeniusONE provides robust packet inspection, NetFlow traffic analysis, and real-time communication monitoring. Nagios Core offers strong monitoring capabilities, flexibility with custom plugins, and is open-source.
Room for Improvement: NETSCOUT nGeniusONE could benefit from a more user-friendly interface, reduced reliance on physical appliances, and better integration. Nagios Core needs a simpler installation and configuration process, enhanced reporting functionality, and a more intuitive GUI.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE offers on-premises and hybrid deployments but may require ongoing support from engineers. Nagios Core's open-source nature provides flexibility yet involves a steeper learning curve without professional support.
Pricing and ROI: NETSCOUT nGeniusONE requires a significant investment and careful planning for ROI. Nagios Core is free, aside from potential implementation and support costs, offering a cost-effective solution for knowledgeable users.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
The solution is scalable.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
I tried many other solutions at work, however, in terms of Nagios, I haven't seen any disruption or downtime.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
Customers want to have service assurance, including NPM and APM, from one vendor.
The cost depends on the size of the customer, as sizing controls the pricing.
It has a very handy dashboard, providing live alerts and visibility for everything.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
This is IT infrastructure monitoring's industry-standard, open-source core. Free without professional support services.
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