MSP360 Backup vs Unitrends comparison

Read 34 Unitrends reviews

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84% willing to recommend

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Unitrends and MSP360 Backup compete in the data protection and backup market. MSP360 Backup holds an edge due to its flexible pricing structure and adaptability to dynamic environments.

Features: Unitrends offers disaster recovery, built-in ransomware protection, and comprehensive support. MSP360 Backup provides robust backup options, seamless cloud integration, and is scalable to various business needs.

Room for Improvement: Unitrends should improve its reporting capabilities, simplify its update process, and enhance performance. MSP360 Backup needs a more intuitive configuration process, better documentation, and improved usability.

Ease of Deployment and Customer Service: Unitrends is easy to deploy and has commendable customer service. MSP360 Backup also has straightforward deployment and highly responsive customer support.

Pricing and ROI: Unitrends has a higher initial setup cost but significant ROI through its comprehensive services. MSP360 Backup features a competitive pricing model with attractive ROI due to lower setup costs and scalable pricing.

To learn more, read our detailed MSP360 Backup vs. Unitrends Report (Updated: June 2025).

MSP360 Backup vs. Unitrends

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

54th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (42nd), Disaster Recovery (DR) Software (29th), MSP Backup (4th)

Unitrends

Ranking in Backup and Recovery

36th

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Backup and Recovery category, the mindshare of MSP360 Backup is 0.5%, down from 0.5% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"General ease of use and performance of the Windows version is the most valuable feature."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"The initial setup is very easy. It's not overly complex."

"It has allowed me to implement a cost effective, highly configurable solution."

"Provides connectivity to a lot of different cloud storage solutions."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"The solution is easy to access and handles things efficiently."

More MSP360 Backup pros

"The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks."

"Replication to Forever Cloud."

"It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes."

"It is an easy system to use. The support, if needed, is always willing to help."

"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."

"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."

"It is fairly stable."

"I am impressed with the tool's reporting and UniView features."

More Unitrends pros

Cons

"The solution's pricing is very high."

"The product could be more user-friendly."

"The graphics are looking a bit old and should be updated."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The restore time could improve. When we had an issue the restore time was lengthy."

More MSP360 Backup cons

"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."

"The solution’s UI can be improved. I am saying this because I have seen solutions with better UIs."

"I would like to see more storage options for the free version."

"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."

"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."

"There are some questions as to how safely they are storing backup data."

"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."

"Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."

More Unitrends cons

Pricing and Cost Advice

"I rate the price of MSP360 Backup a seven out of ten."

"It provides a good cost savings compared to our previous cloud backup."

"Its pricing needs improvement."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

More MSP360 Backup pricing and cost advice

"Unitrends is an expensive solution."

"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."

"Talk with the sales guys. They can work with you on the best package."

"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."

"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."

"Pricing model constantly changes."

"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."

"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Construction Company

Educational Organization

Manufacturing Company

Computer Software Company

13%

Retailer

11%

Manufacturing Company

10%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

What is your primary use case for MSP360 Backup?

We use the platform for VM and SQL backup purposes.

What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

What is your experience regarding pricing and costs for Unitrends?

Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

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Product Reports

Download MSP360 Backup product report

MSP360 Backup

June 2025

Download Unitrends product report

May 2025

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?

Effective technical support
Instant recovery
Detailed daily and email reporting
User-friendly interface
Real-time synchronization
Global deduplication
Cross-compatibility for diverse OS backups
Frequent updates
Ease of installation for Hyper-V appliances
Automated feedback
UniView features
Instant power-on
Cost-effective pricing
Time-saving dashboard insights

What benefits or ROI should users look for?

Time-saving features
Efficient data synchronization
Enhanced data recovery and protection
Accurate reporting and insights
Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

Sample Customers

StratX

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology