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Moveworks vs Zendesk comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moveworks
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
AI-Powered Chatbots (2nd), Agentic Automation (4th)
Zendesk
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (21st), Help Desk Software (9th), IT Service Management (ITSM) (9th), Sales Force Automation (9th), Reporting (16th), Knowledge Management Software (4th), Community Platforms (3rd)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Moveworks is designed for Agentic Automation and holds a mindshare of 2.7%.
Zendesk, on the other hand, focuses on CRM Customer Engagement Centers, holds 7.3% mindshare, down 9.0% since last year.
Agentic Automation
CRM Customer Engagement Centers
 

Featured Reviews

CJ
Boosts efficiency and significantly reduces operational costs
They handle all the training and implementation work, making it very easy to use. It integrates into Slack ( /products/slack-reviews ) and connects with ServiceNow ( /products/servicenow-reviews ) effortlessly. The only limitation is getting all the service requests or features in ServiceNow ( /products/servicenow-reviews ) that it can learn. Anyone can use it through Slack ( /products/slack-reviews ) by simply asking questions to receive answers. We partnered with them to build a Workday ( /products/workday-reviews ) integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper ( /products/keeper-reviews ), and Salesforce ( /vendors/salesforce ). We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.
JohanSkibdahl - PeerSpot reviewer
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.
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860,632 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
13%
Financial Services Firm
12%
Healthcare Company
8%
Computer Software Company
23%
Financial Services Firm
8%
Educational Organization
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Moveworks?
There is always room for improvement, though it depends on how complicated one wants to make it. For our needs, it has served its purpose effectively. The expansion into enterprise-wide integration...
What is your primary use case for Moveworks?
We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and fi...
What advice do you have for others considering Moveworks?
The value proposition depends on several factors including your setup, ITSM ( /categories/it-service-management-itsm ) tools, enterprise applications, and volume of requests. For reference, we hand...
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
What needs improvement with Zendesk Support?
There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...
 

Comparisons

 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber