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Moveworks vs Zendesk Guide comparison

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Moveworks Logo

Moveworks

2,152 views|1,725 comparisons
Zendesk Logo

Zendesk Guide

Read 7 Zendesk Guide reviews
4,312 views|2,879 comparisons
Featured Review
Use Moveworks?
Anonymous User
Makes it easy to connect back and forth, but doesn't have a secure way for sending data
We receive requests all across the enterprise, not just from HR employees. So, we work through that with the customer within Zendesk, and we... Read more →
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Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

    • More Zendesk Guide Pricing and Cost Advice →

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    What do you like most about Zendesk Guide?
    Top Answer:The stability has been very good.
    Read all 7 answers   →
    What is your experience regarding pricing and costs for Zendesk Guide?
    Top Answer:The licensing should be more extensive and not broken into individual pieces. It's hard to figure out what you need at the outset.
    Read all 6 answers   →
    What needs improvement with Zendesk Guide?
    Top Answer:The licensing model needs to be more customer-friendly. At the moment you have to buy different pieces. ServiceNow, for example, provides just a part of their premium. There needs to be better… more »
    Read all 7 answers   →
    Ranking
    2nd
    out of 26 in AI-Powered Chatbots
    Views
    2,152
    Comparisons
    1,725
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    10th
    out of 58 in Help Desk Software
    Views
    4,312
    Comparisons
    2,879
    Reviews
    7
    Average Words per Review
    1,022
    Rating
    7.3
    Comparisons
    Learn More
    Moveworks
    Zendesk
    Overview

    Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

    Offer
    Learn more about Moveworks
    Learn More
    Learn more about Zendesk Guide
    Learn More
    Sample Customers
    slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
    Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Computer Software Company11%
    Retailer8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company24%
    Construction Company12%
    Financial Services Firm12%
    Non Profit8%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider12%
    Government9%
    University5%
    Company Size
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    REVIEWERS
    Small Business42%
    Midsize Enterprise35%
    Large Enterprise23%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise18%
    Large Enterprise54%

    Moveworks is ranked 2nd in AI-Powered Chatbots while Zendesk Guide is ranked 10th in Help Desk Software with 7 reviews. Moveworks is rated 0.0, while Zendesk Guide is rated 7.2. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Moveworks is most compared with ServiceNow, ServiceNow Virtual Agent, Aisera AI Service Desk, JIRA Service Management and LiveChat, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and TOPdesk.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.