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Motadata ServiceOps vs OTRS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Motadata ServiceOps
Ranking in IT Service Management (ITSM)
35th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Patch Management (38th)
OTRS
Ranking in IT Service Management (ITSM)
32nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of Motadata ServiceOps is 0.5%, up from 0.3% compared to the previous year. The mindshare of OTRS is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1634292 - PeerSpot reviewer
Responsive technical support and an easy initial setup but needs better asset management
We found the initial setup to be surprisingly straightforward. It's not overly complex and difficult, and the ease of setup is a great selling point. We started to do it on our own as it was so straightforward. There is a beginner's guide on their website which you can use. It's a very good toolbox and very useful. Basically, all you need to do is start up your virtual machine inside or outside, put in some passwords, and run one or two commands as directed and it's up and ready to go. The only thing that may take a while is the configuration process. Otherwise, the deployment is relatively fast. In about two weeks it's completely done. We have two or three people involved in the maintenance aspect of the product
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853,118 professionals have used our research since 2012.
 

Also Known As

Motadata IT Service Management, Motadata ITSM
No data available
 

Overview

 

Sample Customers

Satcom Infotech
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: May 2025.
853,118 professionals have used our research since 2012.