

monday.com and Salesforce Essentials both compete in the project management and CRM sectors. While monday.com is praised for its ease of use and flexible project management capabilities, Salesforce Essentials is noted for its robust CRM functionalities, making it a preferred choice for businesses focused on customer relationship management.
Features: monday.com offers automation, task management, and integration with various tools. It also allows significant customization, enabling teams to streamline workflows effectively. In contrast, Salesforce Essentials provides strong CRM features with Sales and Service Cloud capabilities, ensuring comprehensive solutions for managing customer interactions and data.
Room for Improvement: monday.com users want more flexibility in automation and better integration with platforms like Google Calendar. Enhanced notifications and improved training support are also desired. Salesforce Essentials users seek better user-friendliness, competitive pricing, and enhanced integration with ERP solutions like SAP, along with accommodating right-to-left languages.
Ease of Deployment and Customer Service: monday.com is celebrated for its flexible deployment options across public, private, and hybrid clouds, along with highly responsive customer support. Salesforce Essentials focuses on public cloud deployment and provides solid technical support, although its deployment process is more complex and costly.
Pricing and ROI: monday.com is often viewed as cost-effective, with plans catering to various company sizes, offering excellent value for money through its broad functionality and user-friendliness. In contrast, Salesforce Essentials carries a higher price tag, with users acknowledging the premium cost warranted by its extensive CRM tools. Despite this, both tools are seen to offer a return on investment through increased productivity and efficiency, with monday.com favored for affordability and Salesforce Essentials for specialized CRM capabilities.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
It efficiently helps to centralize planning, tracking, and collaboration.
I have seen a return on investment with monday.com, specifically time saved.
The ROI was always in a positive direction.
I would rate the customer support on a scale of one to ten as a ten
I would rate their customer service a ten.
We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.
Their service and uptime is phenomenal.
Salesforce Essentials has excellent customer service.
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
monday.com's scalability is great.
Regarding scalability, monday.com is easy to scale up as my needs change.
It is one of the most scalable systems available.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
Salesforce Essentials has proven stable, with no downtime that affects my work.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
It is quite expensive.
The basic, standard, and pro plans range from $12 to $24 per user per month.
Licensing being somewhat challenging, having to choose which users we had and such things.
The cost of running Salesforce Essentials is significant.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
monday.com saves time and gets everyone on the same page within my team.
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
It is very customizable to specific needs.
| Product | Mindshare (%) |
|---|---|
| monday.com | 1.1% |
| Salesforce Essentials | 0.6% |
| Other | 98.3% |

| Company Size | Count |
|---|---|
| Small Business | 182 |
| Midsize Enterprise | 28 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.
Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.
What are the essential features of Salesforce Essentials?In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.
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