Microsoft Dynamics CRM vs QuickBase comparison

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Executive Summary

We performed a comparison between Microsoft Dynamics CRM and QuickBase based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""Dynamics is easy to use. There are several fields I can filter.""The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field.""Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers.""One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.""Microsoft Dynamics CRM brings the most value in terms of its ease of implementation.""The solution is versatile and customizable.""Multifeatured CRM software with good stability and scalability."

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"Allows users have anytime/anywhere access.""It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us.""The product is easy to use.""We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared.""The reporting tool: It helps in data analytics to provide the solution more efficiency.""The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product.""Creating applications in Quickbase will take, literally, a fraction of the time it would take to create them in other database applications (which shall remain unnamed).""I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."

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Cons
"It could be less complicated for smaller organizations.""The solution could improve by having better integration documentation.""They should work on improving the solution's scalability.""Microsoft Dynamics CRM could improve by being more user-friendly.""We had to do some customizations on top and it got a bit cumbersome.""The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.""In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized.""The options for customizing Microsoft Dynamics CRM are very limited or highly complex."

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"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard.""The dashboard is not organized.""I would like the product to add more working processes.""Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility.""There is room for improvement in terms of user-friendliness.""It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities.""Third-party integration -- they are working on it and I find their brand-new still-in-beta Webhooks very promising."". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."

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Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
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  • "The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee."
  • "We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive."
  • "Quickbase is probably not the cheapest app out there. That said, it is worth its weight in gold. There is no other app that I know of in the market today that can do what Quickbase does."
  • "You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."
  • "It is probably about 300 per license per person. There is just the licensing cost. There are no additional costs."
  • "The product is cheap when compared to other products."
  • "The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year."
  • "The solution is expensive and geared toward enterprise-level clients."
  • More QuickBase Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Top Answer:It provides a well-organized method for overseeing everything, especially considering the remote work aspect.
    Top Answer:The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year. As for data volume, there is a different pricing model once you… more »
    Top Answer:There is room for improvement in terms of user-friendliness. Simplifying the system's interface could make it less intimidating for some users who might find the current setup a bit overwhelming due… more »
    Ranking
    Views
    709
    Comparisons
    687
    Reviews
    38
    Average Words per Review
    408
    Rating
    7.6
    Views
    3,036
    Comparisons
    1,496
    Reviews
    7
    Average Words per Review
    562
    Rating
    8.4
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Quick Base, TSheets
    Learn More
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government11%
    Financial Services Firm10%
    Manufacturing Company7%
    REVIEWERS
    Construction Company18%
    Financial Services Firm16%
    Manufacturing Company8%
    Logistics Company8%
    VISITORS READING REVIEWS
    Educational Organization69%
    Computer Software Company4%
    Insurance Company3%
    Manufacturing Company3%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    REVIEWERS
    Small Business51%
    Midsize Enterprise19%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise71%
    Large Enterprise22%
    Buyer's Guide
    CRM Customer Engagement Centers
    March 2024
    Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while QuickBase is ranked 16th in Rapid Application Development Software with 72 reviews. Microsoft Dynamics CRM is rated 7.6, while QuickBase is rated 9.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Salesforce Sales Cloud, Siebel CRM and monday.com, whereas QuickBase is most compared with Microsoft Power Apps, Oracle Fusion Service, Sales Creatio, OutSystems and Mendix.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.