Microsoft Dynamics CRM vs QuickBase comparison

The compared Microsoft and Quickbase solutions aren't in the same category. Microsoft is ranked #2 in CCEC , with an average rating of 8.3, and holds a 13.2% mindshare in the category. Quickbase is ranked #18 in RADS , with an average rating of 8.3, and holds a 2.1% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 98% of Quickbase users who would recommend it.

Microsoft Dynamics CRM

Read 79 Microsoft Dynamics CRM reviews

6,552 Views
917 Comparison Views

93% willing to recommend

QuickBase

Read 80 QuickBase reviews

2,381 Views
1,595 Comparison Views

98% willing to recommend

Microsoft Dynamics CRM

QuickBase

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Executive Summary

We performed a comparison between Microsoft Dynamics CRM and QuickBase based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: February 2026).

Buyer's Guide

CRM Customer Engagement Centers

February 2026

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Helped 882,594 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

Microsoft Dynamics CRM enhances operations and efficiency, outweighing high costs with improved sales, automation, and data collection.

Sentiment score

7.1

QuickBase users achieve significant ROI via enhanced productivity, cost reductions, and streamlined processes, making it a valuable investment.

I recommend that those considering Microsoft Dynamics CRM conduct an ROI exercise to determine scalability and complex business needs because it is indeed a fantastic tool, especially if Microsoft can provide a better commercial model, which can significantly impact cost-effectiveness.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.

Mahol Patel

Data Entry Specialist at Pfizer

I have seen a return on investment, as I have seen a reduction in duplication of information and workflows, and unification of siloed systems.

Morgan Victor

Software Test Engineer at Roche

I have seen a return on investment with QuickBase, with both time saved and an increase in productivity.

Cn Garden

Director at a healthcare company with 10,001+ employees

For more quotes and insights, download the QuickBase report

Customer Service

Sentiment score

5.6

Microsoft Dynamics CRM service receives mixed reviews; praised for responsiveness but criticized for delays and varying technical expertise.

Sentiment score

7.6

QuickBase's customer support is praised for prompt, friendly service and effective resolution, despite minor weekend unavailability.

I would rate customer support as ten out of ten.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do.

Cristina Kluger

Head Of Development at Aleman Software Group

For more quotes and insights, download the Microsoft Dynamics CRM report

Technical support is really good, and I would rate it a nine out of ten.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

The customer support of QuickBase is very proactive and responsive 24/7.

Morgan Victor

Software Test Engineer at Roche

For more quotes and insights, download the QuickBase report

Scalability Issues

Sentiment score

7.4

Microsoft Dynamics CRM offers strong scalability and adaptability, despite challenges with customization and costs, enhancing sales and marketing departments.

Sentiment score

7.6

QuickBase is praised for its scalability and flexibility, managing extensive apps and data efficiently for most business needs.

Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

I would give it a ten out of ten for scalability.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

Microsoft Dynamics CRM is scalable; it's easy to scale, but when customizations become extensive, maintainability can become challenging.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

Quick Base has high potential to scale.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

We are able to save time, especially because of the automation of tasks that are time-wasting or time-consuming and very tiresome.

Morgan Victor

Software Test Engineer at Roche

QuickBase's scalability is impressive; it is easily scalable from a few users to a few hundred or a few thousand users.

reviewer2802663

Head of Quality & Supply-Chain at a manufacturing company with 11-50 employees

For more quotes and insights, download the QuickBase report

Stability Issues

Sentiment score

7.8

Microsoft Dynamics CRM is stable and reliable, handling workloads well, with Azure integration enhancing resilience despite occasional peak load issues.

Sentiment score

7.8

QuickBase is reliable with minimal downtime, occasional slowdowns, and generally positive feedback on stability and performance.

I would rate it ten out of ten.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

There have been instances where issues with Microsoft Azure have affected Dynamics due to the infrastructure layer.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

No quotes available

For more quotes and insights, download the QuickBase report

Room For Improvement

Microsoft Dynamics CRM needs better integration, user-friendliness, expanded AI, customization, and cost-effective options for small business adaptability.

QuickBase needs better customization, reporting, and mobile support, with a focus on integration, cost efficiency, and user training.

More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

QuickBase can be improved, as some high-level integration can be tricky to develop without advanced understanding of the APIs and other functions.

Morgan Victor

Software Test Engineer at Roche

The cost can be a bit prohibitive, especially for small organizations to be able to use this tool.

Mahol Patel

Data Entry Specialist at Pfizer

For more quotes and insights, download the QuickBase report

Setup Cost

Microsoft Dynamics CRM is considered pricey, with flexible licensing but possible high costs for small to medium businesses.

QuickBase offers competitive pricing for enterprises, though smaller companies may find it costly, with negotiable rates through sales.

The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

Although it is a good tool, it is costly.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

Pricing could be cheaper.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

My experience with pricing, setup cost, and licensing is that the price is a bit expensive, especially when comparing QuickBase with its competitors.

Morgan Victor

Software Test Engineer at Roche

For more quotes and insights, download the QuickBase report

Valuable Features

Microsoft Dynamics CRM offers customizable, user-friendly features with seamless Microsoft integration, robust security, and enhances customer management and operational efficiency.

QuickBase offers no-code app building, flexibility, and robust tools for complex workflows, integration, and dynamic business application development.

The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

The CRM is very fast, which is the most important aspect, and it's very handy.

reviewer2035074

Data Scientist at a financial services firm with 11-50 employees

The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

For more quotes and insights, download the Microsoft Dynamics CRM report

The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications.

Morgan Victor

Software Test Engineer at Roche

The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.

Mahol Patel

Data Entry Specialist at Pfizer

One of the valuable features of Quick Base is its ability to function as a content management system without the need for SQL.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

For more quotes and insights, download the QuickBase report

Categories and Ranking

Microsoft Dynamics CRM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), CRM (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

QuickBase

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Rapid Application Development Software (18th), Low-Code Development Platforms (14th), Employee Time Tracking Software (2nd)

Mindshare comparison

Microsoft Dynamics CRM and QuickBase aren’t in the same category and serve different purposes. Microsoft Dynamics CRM is designed for CRM Customer Engagement Centers and holds a mindshare of 13.2%, down 26.4% compared to last year.
QuickBase, on the other hand, focuses on Rapid Application Development Software, holds 2.1% mindshare, up 1.2% since last year.

CRM Customer Engagement Centers Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	13.2%
Salesforce Service Cloud	10.8%
Zendesk	7.4%
Other	68.6%

CRM Customer Engagement Centers

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
QuickBase	2.1%
Microsoft Power Apps	9.5%
ServiceNow	6.5%
Other	81.9%

Rapid Application Development Software

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

Morgan Victor

Software Test Engineer at Roche

Automation has transformed project and inventory workflows and improves revenue forecasting

The best features QuickBase offers include being a no-code software, meaning it is very easy to use even for new users. It also provides life cycle management, workflow management, and dashboards. The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications. Those features also help provide the ability to manage the entire application life cycle with QuickBase easily. Integration has been very seamless with our overall IT stack. The user interface is very user-friendly and intuitive, which makes it very easy to use, together with the no-code aspect. Any kind of personnel can use this tool easily.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

16%

Marketing Services Firm

Construction Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	14
Large Enterprise	27

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I have been working with Microsoft Dynamics CRM for five or six years for various customers. I work with CRM and some amount of Microsoft communication server to integrate it. I focus on the area o...

See all answers

What do you like most about QuickBase?

The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.

See all answers

What is your experience regarding pricing and costs for QuickBase?

Pricing could be cheaper. I rate it around a seven out of ten. Mainly larger companies use it, which influences the pricing structure.

See all answers

What needs improvement with QuickBase?

The user interface of Quick Base is complex. It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals. There is room for imp...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 20% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 11% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 7% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 6% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Microsoft Power Apps vs QuickBase

Compared 9% of the time

ServiceNow vs QuickBase

Compared 6% of the time

OutSystems vs QuickBase

Compared 6% of the time

Pega Platform vs QuickBase

Compared 5% of the time

Adobe ColdFusion vs QuickBase

Compared 5% of the time

More QuickBase Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

February 2026

Download Microsoft Dynamics CRM product report

Buyer's Guide

QuickBase

February 2026

Download QuickBase product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Quick Base, TSheets

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

Quickbase

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office

Buyer's Guide

CRM Customer Engagement Centers

February 2026

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.