Microsoft Dynamics CRM vs QuickBase comparison

Microsoft Dynamics CRM

Read 69 Microsoft Dynamics CRM reviews

677 Views
663 Comparison Views

92% willing to recommend

QuickBase

Read 74 QuickBase reviews

2,575 Views
1,341 Comparison Views

98% willing to recommend

Microsoft Dynamics CRM

QuickBase

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Microsoft Dynamics CRM and QuickBase based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.

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CRM Customer Engagement Centers

June 2024

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Helped 793,295 peers since 2012

Categories and Ranking

Microsoft Dynamics CRM

Average Rating

7.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), CRM (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

QuickBase

Average Rating

9.0

Number of Reviews

Ranking in other categories

Rapid Application Development Software (16th), Low-Code Development Platforms (13th), Employee Time Tracking Software (4th)

Featured Reviews

Ricardo Elorza

Expert IT Solution Architect at Nestle

Mar 13, 2023

Good pricing, helpful support, and easy to install for non-customized deployments

We primarily use the solution as a CRM for a call center While we already had a workflow, we already had so many tools and needed a better system, so we began to use Dynamics. When you have a vanilla, straightforward version, it is easy to use. Since it is Microsoft it runs the same interfaces…

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Shashank Garg

Low Code Development Analyst at Accenture

Apr 9, 2024

Easy-to-learn platform with valuable integration capabilities

The impact of QuickBase's integration capabilities with other tools has been positive. I've successfully integrated it with two to three business applications, and the experience has been quite good. The seamless integration with different applications effectively enhances the in-house features. It is a more modular version of Excel, particularly beneficial for projects requiring collaboration across multiple locations. However, Excel remains a suitable option for teams situated in one location. Considering factors like functionality and price, the product proves to be worth the investment. It is easy for a beginner to learn to use QuickBase for the first time. The instructions, manuals, and videos provided within the tool are exceptional for learning how to use it. After viewing the videos, users can easily build applications with various features. I rate it as an eight. There's still room for improvement in the UI. Nevertheless, it is a useful tool. Sometimes, I notice a lag in the software during business hours due to the high volume of data being circulated. It needs to perform optimally. The feature to export data in a required format also has limitations, especially regarding the number of records that can be exported.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a good solution for enterprise-level companies."

"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."

"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."

"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."

"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."

More Microsoft Dynamics CRM pros

"QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline."

"The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier."

"Creating applications in Quickbase will take, literally, a fraction of the time it would take to create them in other database applications (which shall remain unnamed)."

"Considering factors like functionality and price, the product proves to be worth the investment."

"Allows users have anytime/anywhere access."

"This solution has provided for Rapid deployment of data collection tools, replacing spreadsheets with near real-time data."

"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."

"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."

More QuickBase pros

Cons

"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."

"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."

"The mobile side of the product doesn't look that great right now."

"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."

"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."

"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."

"I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM."

"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."

More Microsoft Dynamics CRM cons

"I would like to see the reporting enhanced because some of them are not easy to generate."

"The dashboard is not organized."

"The mobile app has improved, but it still needs work."

"I would like the product to add more working processes."

"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."

"Third-party integration -- they are working on it and I find their brand-new still-in-beta Webhooks very promising."

"Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility."

"This rule: The Maximum is 60 rules. We need to provide more in order to improve."

More QuickBase cons

Pricing and Cost Advice

"Dynamics CRM's pricing is fair."

"Pricing for this software could be cheaper."

"It's kind of pricey. It's about $50 or $60 per user."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

"It is a very comprehensive package. We get everything from Access to D 365. We get Microsoft's suite of tools. I'm not too sure about the pricing, but I can't imagine it being cheap."

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"Licensing fees are paid on a monthly basis."

More Microsoft Dynamics CRM pricing and cost advice

"Quickbase is probably not the cheapest app out there. That said, it is worth its weight in gold. There is no other app that I know of in the market today that can do what Quickbase does."

"The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee."

"It is probably about 300 per license per person. There is just the licensing cost. There are no additional costs."

"The solution is expensive and geared toward enterprise-level clients."

"You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."

"The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year."

"We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive."

"The product is cheap when compared to other products."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

72%

Manufacturing Company

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

The platform is utilized for various purposes, including sales process and customer relationship management (CRM).

See all answers

What do you like most about QuickBase?

The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.

See all answers

What is your experience regarding pricing and costs for QuickBase?

The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year. As for data volume, there is a different pricing model once you r...

See all answers

What needs improvement with QuickBase?

When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants. The recent changes have incr...

See all answers

Comparisons

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Compared 20% of the time

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Compared 10% of the time

monday.com vs Microsoft Dynamics CRM

Compared 6% of the time

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Compared 36% of the time

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Compared 12% of the time

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Compared 10% of the time

OutSystems vs QuickBase

Compared 8% of the time

ServiceNow vs QuickBase

Compared 6% of the time

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Product Reports

Buyer's Guide

Microsoft Dynamics CRM

July 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

QuickBase

July 2024

Download QuickBase product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Quick Base, TSheets

Learn More

Microsoft

Quickbase

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office

Buyer's Guide

CRM Customer Engagement Centers

June 2024

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