

Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers.
I recommend that those considering Microsoft Dynamics CRM conduct an ROI exercise to determine scalability and complex business needs because it is indeed a fantastic tool, especially if Microsoft can provide a better commercial model, which can significantly impact cost-effectiveness.
The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.
I have seen a return on investment, as I have seen a reduction in duplication of information and workflows, and unification of siloed systems.
I have seen a return on investment with QuickBase, with both time saved and an increase in productivity.
I would rate customer support as ten out of ten.
When we create a technical ticket for Microsoft, mostly the ETA is two to three days, but we mostly get responded to in 24 hours.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
Technical support is really good, and I would rate it a nine out of ten.
The customer support of QuickBase is very proactive and responsive 24/7.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
I would give it a ten out of ten for scalability.
Microsoft Dynamics CRM is scalable; it's easy to scale, but when customizations become extensive, maintainability can become challenging.
Quick Base has high potential to scale.
We are able to save time, especially because of the automation of tasks that are time-wasting or time-consuming and very tiresome.
QuickBase's scalability is impressive; it is easily scalable from a few users to a few hundred or a few thousand users.
I would rate it ten out of ten.
There have been instances where issues with Microsoft Azure have affected Dynamics due to the infrastructure layer.
In the last two or three years, I have not seen anything or heard of that occurring with someone else anywhere in our organization.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it.
It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals.
QuickBase can be improved, as some high-level integration can be tricky to develop without advanced understanding of the APIs and other functions.
The cost can be a bit prohibitive, especially for small organizations to be able to use this tool.
When we compare it to SAP or something like that, Microsoft Dynamics CRM is a very affordable solution.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
Pricing could be cheaper.
My experience with pricing, setup cost, and licensing is that the price is a bit expensive, especially when comparing QuickBase with its competitors.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The CRM is very fast, which is the most important aspect, and it's very handy.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications.
The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.
QuickBase has allowed me to expand my workflows and tools to other markets to help compliance and to help other less sophisticated business users be able to do standardized and repeatable processes with much less error.
| Product | Mindshare (%) |
|---|---|
| Microsoft Dynamics CRM | 13.4% |
| Salesforce Service Cloud | 10.6% |
| Zendesk | 8.7% |
| Other | 67.3% |
| Product | Mindshare (%) |
|---|---|
| QuickBase | 2.5% |
| Microsoft Power Apps | 8.0% |
| ServiceNow | 5.0% |
| Other | 84.5% |


| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 22 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 14 |
| Large Enterprise | 28 |
Microsoft Dynamics CRM integrates with Microsoft tools, offering ease of use and customization. Its interface and reporting features streamline sales and customer engagement, effectively managing leads and interactions.
Microsoft Dynamics CRM allows for seamless integration with Office 365 and Power Automate, providing scalability and security, and mobile access. It supports data handling and business process automation, optimizing workflows for diverse needs. Users note improvements needed in user-friendliness, mobile integration, and cost-effectiveness for small businesses. While managing sales and opportunity effectively, some find the interface complex and integrations with other systems, including ERP, needing enhancement. Performance may be slow and require heavy customization, with demands for better integration documentation, more detailed profiles, enhanced AI capabilities, and faster support.
What are the essential features of Microsoft Dynamics CRM?Organizations in industries such as finance, retail, and manufacturing leverage Microsoft Dynamics CRM for analytics, marketing, and customer engagement. It's integrated into data management and team collaboration efforts, with some using custom integration for HR, IT ticketing systems, and project management. Limitations are found in UI customization and analytics capabilities in specific industries.
QuickBase provides a cloud-based, low-code platform for building custom applications and improving workflows with real-time data updates and automated notifications.
QuickBase stands out with its rapid application development, which is highly customizable and secure. Users appreciate its Excel-like data management and the ease of creating dynamic forms and custom reports. Its seamless API integration and intuitive interfaces make it accessible to non-developers. QuickBase's cloud platform empowers organizations to build apps that enhance efficiency and accuracy. Scalability allows it to accommodate diverse requirements.
What are QuickBase's Key Features?QuickBase is implemented across industries for project management, workflow tracking, and data management. It is used for ticketing systems, ERP, and content management, with capabilities to automate processes, enhance data visibility, and build custom workflows. Its versatility supports inventory management, production tracking, and compliance reporting, streamlining operations and increasing efficiency.
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