We performed a comparison between Microsoft Endpoint Configuration Manager and Quest KACE Systems Management based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Because users of Microsoft Endpoint do not mention a clear and proven ROI, Quest KACE Systems Management comes out on top in this comparison.
"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."
"The most valuable feature for us is the security, including risk analysis and patch management."
"Fortunately, now everything is streamlined into a single, unified platform."
"Conditional access has helped us tailor and enforce our security policies in the mobile space."
"The ability to manage devices with different sets of policies is most valuable."
"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
"We have found the solution is capable of scaling."
"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"SCCM does everything from A to Z for a Windows operating system."
"One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined process has significantly improved our software distribution workflows."
"This solution captures all the devices in our infrastructure."
"The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff."
"Provides great insight into the functionalities of the data scope."
"The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
"Microsoft Endpoint Configuration Manager is very scalable."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"This product made the job easy to do without having to go put hands on the machines."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"I am impressed by the service desk ticketing and asset management."
"The service desk can be configured and customized to better serve our environment."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."
"There is ease of use, and its pricing was a driving factor."
"It needs certificate provisioning for S/MIME purposes."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"Reporting could be improved. It needs to be more expensive and robust."
"More integration with monitoring tools is needed."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."
"The pricing can be expensive if you are not combining it with other products."
"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"In terms of the monitoring, the timeframe it takes to actually report back on the compliance of a device after it has been patched is a bit too long."
"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"Initial setup was complex. There's a lot that goes into it."
"The cost of the product can be improved."
"The solution should be more compatible with different versions of Linux."
"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."
"In terms of scalability, I believe there's room for improvement. While SCCM is capable of handling our current needs effectively, scalability could be enhanced to accommodate future growth and larger deployments."
"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."
"It could be designed a little bit more intuitively in terms of administration."
"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
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Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. Microsoft Configuration Manager is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and ServiceNow Discovery, whereas Quest KACE Systems Management is most compared with Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform, Ivanti Neurons Patch for Intune and Automox. See our Microsoft Configuration Manager vs. Quest KACE Systems Management report.
See our list of best Configuration Management vendors and best Patch Management vendors.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
