Microsoft Azure vs SAP Commerce Cloud comparison

The compared Microsoft and SAP solutions aren't in the same category. Microsoft is ranked #1 in ISI , with an average rating of 8.3, and holds a 14.9% mindshare in the category. SAP is ranked #4 in P , with an average rating of 7.0, and holds a 10.7% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 73% of SAP users who would recommend it.

Microsoft Azure

Read 321 Microsoft Azure reviews

19,049 Views
10,096 Comparison Views

95% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,408 Views
2,119 Comparison Views

73% willing to recommend

Microsoft Azure

SAP Commerce Cloud

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Executive SummaryUpdated on Oct 28, 2025

Microsoft Azure and SAP Commerce Cloud compete in the cloud computing and e-commerce platform categories, respectively. Microsoft Azure seems to have an edge in cloud services with its distributed caching and integration capabilities, while SAP Commerce Cloud excels in e-commerce functions and customer experience.

Features: Microsoft Azure is a versatile cloud computing platform offering distributed caching, extensive scalability, and ease of application provisioning. It supports a wide range of programming languages and integrates seamlessly with various environments. SAP Commerce Cloud stands out in e-commerce with features for storefront management, promotion customization, and robust order processing capabilities. Its integration with SAP's ecosystem enhances its value for businesses using other SAP tools.

Room for Improvement: Microsoft Azure users report challenges with price complexity, inconsistent technical support, and a need for a more intuitive user interface. SAP Commerce Cloud could benefit from increased support for microservices, better integration with Amazon Web Services, and a leaner SaaS experience to reduce its resource demands.

Ease of Deployment and Customer Service: Microsoft Azure is praised for its fast and flexible deployment capabilities in public and hybrid clouds, thanks to its strong global infrastructure. However, its customer service can be inconsistent. SAP Commerce Cloud is recognized for its seamless integration with SAP systems, although its complexity often requires significant technical expertise, which can be a hurdle for smaller businesses.

Pricing and ROI: Microsoft Azure offers flexible pricing models such as pay-as-you-go and enterprise agreements, but users find it challenging to predict costs accurately. SAP Commerce Cloud is viewed as a high-cost option, suited for large enterprises that can leverage its comprehensive e-commerce functionalities for significant ROI. Both platforms necessitate careful financial planning to achieve the best return on investment.

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October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Azure

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

321

Ranking in other categories

Infrastructure as a Service Clouds (IaaS) (1st), PaaS Clouds (1st)

SAP Commerce Cloud

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

eCommerce Platforms (4th)

Mindshare comparison

Microsoft Azure and SAP Commerce Cloud aren’t in the same category and serve different purposes. Microsoft Azure is designed for Infrastructure as a Service Clouds (IaaS) and holds a mindshare of 14.9%, down 18.2% compared to last year.
SAP Commerce Cloud, on the other hand, focuses on eCommerce Platforms, holds 10.7% mindshare, down 16.9% since last year.

Infrastructure as a Service Clouds (IaaS) Market Share Distribution
Product	Market Share (%)
Microsoft Azure	14.9%
Amazon AWS	16.6%
Alibaba Cloud	11.9%
Other	56.6%

Infrastructure as a Service Clouds (IaaS)

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
SAP Commerce Cloud	10.7%
Adobe Commerce	12.3%
Salesforce Commerce Cloud	11.7%
Other	65.3%

eCommerce Platforms

Featured Reviews

Syed Abid

Snr. Infrastructure Architect (Data Centre) at LogicEra

Versatile integrations and reliable customer satisfaction elevate cloud service experience

For Microsoft Azure improvement, they need to enhance their support system. The first level of support should be improved in terms of quality and response time. They need more technical support at the first level, as there are currently only one or two technical people among five to ten staff members at this level. They should ensure that the first level support is more technical because we normally provide services to technical users ourselves. When an issue arises, it usually escalates to the second or third level. When facing first level support, they may have limited knowledge and only collect screenshots to forward to their seniors. They should ensure that the first level support is aligned with L2 and L3 to better assist us, especially since we mention in the ticket that our issues are related to specific problems and require that sort of support.

Read full review

Saleem Shar

Managing Consultant at Systems Limited

Easy to set up, and extremely scalable, but is expensive

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is quick and easy to deploy. It is flexible, and we can deploy a resource anytime. We like and prefer the pay-as-you-go model."

"The cycle development time is pretty fast, and there's very good coupling within the whole set of Microsoft tools, from database to the ETL engine, ingestion through Azure Data Factory, then modeling Synapse Analytics, and reporting through Power BI."

"The product has been quite stable."

"Microsoft Azure has thousands of services and products."

"The product provides a host of security tools."

"The monitoring features are very good."

"The solution's technical support was very good."

"It was easy to deploy our applications on it."

More Microsoft Azure pros

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"We have found the B2B, B2C and D2C very valuable."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

More SAP Commerce Cloud pros

Cons

"The solution could improve by providing a better user interface and more organized workflows."

"The solution is too expensive."

"The initial setup could be simplified."

"The design of the platform is not so easy to navigate. It's not very user-friendly."

"Microsoft's technical support could be improved."

"They should include a cybersecurity feature to improve the protection of the systems. They could do better in terms of the pricing model. Its price keeps on changing. Their technical support can also be better."

"We have reported some bugs we encountered, and it would be good if those bugs were resolved more quickly."

"Ideally, Microsoft Azure should be compatible with the applications that we are using in my environment."

More Microsoft Azure cons

"The support team should improve the response time."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."

"The learning curve is high."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"The subscription models can be confusing and it would be beneficial for them to simplify them. We are on an annual subscription."

"The price of the solution could be reduced. There should be a loyalty cost reduction model. If customers have been using the service year after year they should receive a discount."

"Microsoft always provides the entry-level solution with a cheap license. Once you start to like the product, then you have to pay for the full package, which is more expensive than the entry-level solution. Every feature comes with a license and a cost. Some licenses have multiple features, and some features require a specific license."

"The long-term cost is higher than if you set up the servers on-premises, which is something that could be improved through more competitive pricing."

"The price of the solution can be expensive."

"Its pricing model can be improved. It is variable, and if you do a simulation now, within a few months, the price can change, and your simulation would no longer be valid."

"The solution's licensing costs are yearly."

"The product is expensive."

More Microsoft Azure pricing and cost advice

"The price is quite high."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is very expensive in Turkey."

"I don't know the cost, but it can be expensive."

"The solution is expensive."

"The price is too high."

"This is an expensive solution."

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Comparison Review

it_user8586

Engineer at a tech consulting company with 51-200 employees

Aug 14, 2013

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

10%

University

Computer Software Company

15%

Manufacturing Company

14%

Retailer

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	140
Midsize Enterprise	53
Large Enterprise	148

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

Which is preferable - IBM Public Cloud or Microsoft Azure?

IBM Public Cloud is IBM’s Platform-as-a-Service. It aims to provide organizations with a secure cloud environment to manage data and applications. One of the features we like is the cloud activity ...

See all answers

Which is better - SAP Cloud Platform or Microsoft Azure?

One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...

See all answers

How does Microsoft Azure compare to Google Firebase?

I would recommend Google Firebase instead of Microsoft Azure, simply for the array of features that it has to offer. In particular, the Firebase library grants you access to a shared data structure...

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

Comparisons

Alibaba Cloud vs Microsoft Azure

Compared 13% of the time

Amazon AWS vs Microsoft Azure

Compared 10% of the time

Pivotal Cloud Foundry vs Microsoft Azure

Compared 9% of the time

Red Hat OpenShift vs Microsoft Azure

Compared 8% of the time

Oracle Cloud Infrastructure (OCI) vs Microsoft Azure

Compared 7% of the time

More Microsoft Azure Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 19% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 15% of the time

Shopify vs SAP Commerce Cloud

Compared 11% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 8% of the time

More SAP Commerce Cloud Competitors

Product Reports

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Microsoft Azure

October 2025

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Buyer's Guide

SAP Commerce Cloud

October 2025

Download SAP Commerce Cloud product report

Also Known As

Windows Azure, Azure, MS Azure

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Microsoft Azure integrates services and offers flexibility, ensuring compatibility with diverse environments. Its scalability, security, and cost-efficient features enhance deployment and management, making it ideal for infrastructure services and application hosting.

Azure provides a comprehensive suite of tools for application deployment, virtual machine management, and data analytics. It allows seamless integration with Power BI and offers a user-friendly interface supported by detailed documentation and technical support. Though users appreciate its capabilities, they sometimes face challenges with costs, setup, and interface complexity, alongside integration and performance issues. Frequent updates and a learning curve are also noted, though Azure's cloud-based security and scalability remain critical for disaster recovery and business continuity.

What are Azure's key features?

Integrated Services: Ensures compatibility with Microsoft and non-Microsoft environments.
Scalability: Supports growing business demands with flexible computing power.
Security: Offers robust cloud-based security features for data protection.
Cost Efficiency: Provides options that optimize costs for diverse requirements.
Application Deployment: Facilitates quick rollout of apps and services.

What benefits should users expect from Azure?

Operational Optimization: Allows companies to streamline processes effectively.
Innovative Efficiency: Empowers businesses to innovate with powerful tools.
Reliable Support: Backed by strong technical support and comprehensive documentation.
Flexible Cloud Solutions: Offers a range of options for cloud migrations and infrastructure management.

Microsoft Azure is widely implemented in industries like financial services, healthcare, and logistics for hosting enterprise applications and vital services. Companies utilize its capabilities for IoT applications, DevOps, and Kubernetes clusters, benefiting from its cloud migrations, data analytics, and active directory support.

Microsoft

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

BMW, Toyota, easyJet, NBC Sports, HarperCollins, Aviva, TalkTalk Business, Avanade, and Telenor.

NHS 24

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October 2025

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