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Microsoft Azure vs SAP Cloud Platform vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Microsoft Azure saves costs and boosts efficiency with scalable cloud services, pay-as-you-go pricing, and reduced maintenance expenses.
Sentiment score
7.5
Salesforce Platform enhances efficiency, reduces information silos, boosts revenue growth, and cuts client data management time by up to 50%.
Sentiment score
6.6
SAP Cloud Platform offers significant ROI, enhancing decision-making and efficiency, especially for large enterprises, despite varying return opinions.
The value for money is good, and Microsoft Azure has positively impacted our operational costs.
When we use Microsoft Azure, it provides enhanced security from our perspective, though I am not certain about the financial return on investment or benefits for our users as I do not have that information.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.
Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.
 

Customer Service

Sentiment score
6.5
Customer service is mixed; paid support is praised for responsiveness, while free options may face delays and complexity.
Sentiment score
6.7
Salesforce Platform generally provides solid support, but response times vary, with users appreciating community resources and premium service benefits.
Sentiment score
6.5
SAP Cloud Platform's support is quick for critical issues, with varied experiences in response times and quality for others.
The support from Microsoft Azure is good.
Regarding technical support from Microsoft, I find they are responsive and helpful, depending on which support package you're on.
I rate technical support as excellent because we have not experienced many problems when calling for assistance.
The availability of knowledgeable support to the implementation partners and the customers could be better.
I rate the technical support as ten out of ten because there is often a need for continuous technical support.
 

Scalability Issues

Sentiment score
7.8
Microsoft Azure excels in scalability and flexibility, supporting various workloads, though cost and limitations may concern some users.
Sentiment score
7.8
Salesforce Platform's scalability is highly rated for handling large user bases and offers flexibility in expansion and customization.
Sentiment score
7.4
SAP Cloud Platform is praised for scalability, with mostly positive reviews, ease of expansion, and minor challenges for some users.
Microsoft Azure is not just one product; it is a platform with multiple products within Microsoft Azure, and I would say it is scalable and would rate it a nine.
The scalability of Microsoft Azure is excellent for growth and adaptation, depending on company requirements.
Scalability with Microsoft Azure is amazing, which is a primary reason for using cloud solutions.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
On a scale of one to ten, I'd rate its scalability at nine and a half to ten.
SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.
 

Stability Issues

Sentiment score
7.8
Microsoft Azure is highly reliable and scalable, despite occasional outages; users confidently rate it high for stability and performance.
Sentiment score
8.1
Salesforce Platform is stable and reliable, with minor issues and performance hitches being exceptions, ensuring high user satisfaction.
Sentiment score
7.9
SAP Cloud Platform is reliable with frequent updates; stability is praised but issues sometimes arise due to external factors.
Microsoft Azure is quite stable, but recent outages and security issues have slightly decreased my confidence.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.
SAP Cloud Platform is pretty stable, although there are occasional rare glitches.
 

Room For Improvement

Microsoft Azure needs pricing transparency, intuitive interface, improved support, better technical features, and refined management tools for users.
Salesforce Platform needs improvements in pricing, reporting, integration, UI, automation, scalability, and support for better user experience.
SAP Cloud Platform struggles with cost, customization, integration, documentation, user interfaces, migration, third-party compatibility, and error analysis.
Recent outages and security issues are also a concern, causing a decrease in confidence, especially when partnering with third-party companies.
The administrative side is suitable for technical people, but our finance and HR super users find it less user-friendly, as they prefer drag-and-drop features to build their own solutions without contacting IT.
There is still room for improvement in terms of pricing.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.
SAP Cloud Platform should improve on integrating third-party applications with S/4HANA.
 

Setup Cost

Microsoft Azure offers flexible, competitive pricing, yet complexity makes AWS and GCP potentially more cost-effective for enterprises.
Salesforce is costly but offers extensive features, flexibility, and benefits, making it worthwhile for large enterprises despite additional costs.
SAP Cloud Platform features higher costs but offers flexible pricing and valued ERP solutions with discounts and negotiated rates.
Microsoft solutions might be cheaper than some services like AWS, but some solutions may be more expensive depending on the services compared.
Copilot is expensive based on recent pricing for our POC.
Regarding the pricing for Microsoft Azure services, I would rate our satisfaction as very good.
Salesforce Platform may be on the expensive side.
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.
The cost for SAP Cloud Platform is high as the server is expensive.
 

Valuable Features

Microsoft Azure offers flexibility, scalability, global presence, integration, security, ease of use, and cost-effectiveness for enhanced organizational infrastructure.
Salesforce Platform offers customizable, scalable features with intuitive UI, aiding agile development and efficient automation for enhanced data management.
SAP Cloud Platform offers robust integration, real-time data handling, and scalable solutions with strong security for streamlined operations.
Power BI, another feature of Azure, is extremely elegant and has robust features that support forecasting using R and Python.
Data integrations are particularly effective on Microsoft Azure, especially with our banner services that we automate through Power Automate.
Microsoft Azure's scalability feature obviously supports business growth by scaling with the growth of the business, which is great, and it also scales with your requirements and aligns with your data strategies.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
It converts CapEx into OPEX due to its SaaS model.
The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps.
 

Mindshare comparison

As of August 2025, in the PaaS Clouds category, the mindshare of Microsoft Azure is 18.8%, down from 19.5% compared to the previous year. The mindshare of Salesforce Platform is 2.6%, down from 2.9% compared to the previous year. The mindshare of SAP Cloud Platform is 7.4%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Nicolas Chabrier - PeerSpot reviewer
Promotes clear, logical structures preventing impractical configurations and offers seamless integration
The only thing is regarding the management of multi-cloud environments. That's not really possible. So basically, it's wonderful if you manage Microsoft clearly and if you manage Microsoft Azure, but if you need to consume external services and have a global overview of all your consumption, it's not the case. Google, for instance, has tools that help you manage multiple environments, which makes sense because Google is really the cloud provider. So that's why they need to be compliant with the others. But for sure, Microsoft's approach is different, and it's wonderful when you're one hundred percent on Azure. But if you'd like to have something more of a multi-cloud strategy, that's a bit of a gap where they could improve.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
PinakiGhosh - PeerSpot reviewer
The implementation cycle has been reduced significantly but has room for integration enhancements
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on S4HANA.  One of our clients was on SAP ECC on-premises, and they are moving to the cloud on S4HANA on the public cloud system.  We are supporting about 15 customers, mostly small to…
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Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Computer Software Company
11%
University
6%
Computer Software Company
12%
Financial Services Firm
11%
Government
10%
Manufacturing Company
9%
Manufacturing Company
16%
Computer Software Company
10%
Financial Services Firm
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is preferable - IBM Public Cloud or Microsoft Azure?
IBM Public Cloud is IBM’s Platform-as-a-Service. It aims to provide organizations with a secure cloud environment to ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world....
How does Microsoft Azure compare to Google Firebase?
I would recommend Google Firebase instead of Microsoft Azure, simply for the array of features that it has to offer. ...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we d...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expand...
What do you like most about SAP Cloud Platform?
The product improved our company's business operations since we got value out of it.
What is your experience regarding pricing and costs for SAP Cloud Platform?
The cost for SAP Cloud Platform is high as the server is expensive. Hiring staff to work on S/4HANA Cloud requires hi...
 

Also Known As

Windows Azure, Azure, MS Azure
Salesforce1, Force.com, Salesforce App Cloud
SAP HANA Cloud Platform
 

Overview

 

Sample Customers

BMW, Toyota, easyJet, NBC Sports, HarperCollins, Aviva, TalkTalk Business, Avanade, and Telenor.
ADP
Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Red Hat and others in PaaS Clouds. Updated: July 2025.
864,574 professionals have used our research since 2012.