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Microsoft Active Directory vs Mobile Connect comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Active Directory
Ranking in Single Sign-On (SSO)
9th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Active Directory Management (3rd)
Mobile Connect
Ranking in Single Sign-On (SSO)
16th
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Single Sign-On (SSO) category, the mindshare of Microsoft Active Directory is 2.7%, down from 3.2% compared to the previous year. The mindshare of Mobile Connect is 0.4%. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Microsoft Active Directory2.7%
Mobile Connect0.4%
Other96.9%
Single Sign-On (SSO)
 

Featured Reviews

Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to install and has good reliability."
"The scalability of the solution is high...The initial setup of the solution is easy, and I would rate it an eight or nine out of ten on a scale of one to ten, where one being difficult and ten being easy."
"We find the user interface valuable as it is very user-friendly."
"We use the tool for FSMO, policies, and customized user registrations."
"One valuable feature is the centralized creation of IDs."
"These Group Policies provide enhancement, helping to reduce administrative overhead and enhance productivity."
"It is a stable solution."
"The most valuable features are it is easy to use, manage, create a repository, and create the OM."
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
"Pricing is fair for the quality of the app and features"
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
"The most valuable feature of this solution is its ability to answer calls."
 

Cons

"I would like to see the integration with Mac and IOS products improved."
"There has been a change in the layout of the user information. Previously, I had to go to properties to view the information, but now it is displayed directly below the search results. It takes some time to get used to."
"The solution needs to be simplified to navigate."
"The interface for logs should be user-friendly and allow for enhanced filtering to drill down to incidents."
"If Microsoft is going to add anything to the on-prem solution, it should be an updated GUI."
"There is room for improvement."
"The scalability of the solution needs improvement."
"I would like to see more integration with cloud-based applications. This would make it easier to manage users and devices across multiple platforms."
"There is room for improvement in video support."
"Salesforce voice call records are not created instantly in the system."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"The solution works well, but it is too expensive."
 

Pricing and Cost Advice

"My company makes payments every quarter towards the licensing costs of the product."
"The price of Microsoft Active Directory could improve. We pay annually for the solution."
"Active Directory is an expensive solution, primarily due to Microsoft's licensing model. This licensing approach includes paying for server licenses as well as for each computer that connects to it. However, when working with the Azure cloud, there is no cost for the server. This is profitable and one of the main reasons why Azure Cloud and other cloud-based solutions are being used more."
"We have to purchase a license for the solution."
"The product's premium support services are expensive."
"The license is perpetual and the cost is minimal. If you purchase Microsoft Windows then Microsoft Active Directory comes with the package."
"We purchase the license for the solution on a yearly basis."
"The pricing is not very expensive. I rate the pricing a five out of ten."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Manufacturing Company
10%
Financial Services Firm
9%
Healthcare Company
8%
Construction Company
39%
Comms Service Provider
10%
Manufacturing Company
9%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise20
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I would rate it as eight. If I give it 10, it would be too perfect. Eight is fair. M...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It's not always linked or combined with Microsoft Active Directory. In my experienc...
What is your experience regarding pricing and costs for Mobile Connect?
I find the pricing fair for the quality of the app and its features.
What needs improvement with Mobile Connect?
There is room for improvement in video support.
What is your primary use case for Mobile Connect?
I use the solution for allowing remote users to maintain centralized customer service contact.
 

Also Known As

No data available
Mobile Connect for Amazon Connect
 

Overview

Find out what your peers are saying about Microsoft Active Directory vs. Mobile Connect and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.