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Microsoft Active Directory vs Mobile Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Active Directory
Ranking in Single Sign-On (SSO)
9th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Active Directory Management (2nd)
Mobile Connect
Ranking in Single Sign-On (SSO)
19th
Average Rating
8.6
Reviews Sentiment
2.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable."
"The product is very stable and flexible. You can also integrate the solution with other products like mail solutions."
"Microsoft Active Directory is the most centralized tool for my organization, which has impacted us positively—we can reset passwords for all users at once, add anyone to any group, and check the members tab, making it really easy for us to troubleshoot end-user issues and beneficial for our information technology needs."
"We can also have separate domain controllers in different Active Directory sites based on their location."
"The user-friendliness of Microsoft Active Directory is a valuable feature."
"The solution is user-friendly, and I like using Microsoft products. I think there is no other choice for Active Directory. Microsoft Windows Server Active Directory is the best."
"Technical support is helpful."
"The ability for a single sign-on for applications."
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
"The most valuable feature of this solution is its ability to answer calls."
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
 

Cons

"The interface hasn't changed much over the years. It's suitable for my tastes, but that doesn't mean everybody likes it."
"I would like to see the integration with Mac and IOS products improved."
"I did not have a good experience with the product's tech support. First-level support takes a lot of time since they ask many questions."
"There is room for improvement in the support."
"I would like to see improvements in the solution’s security filtering feature. It can include machines and filter some users. There is no option to exclude a particular user or system."
"The security features could be improved."
"Microsoft Active Directory Federation Services is very difficult for on-premises solutions, while for the cloud solution, it's very easy."
"I have encountered a few stability issues."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"Salesforce voice call records are not created instantly in the system."
"The solution works well, but it is too expensive."
 

Pricing and Cost Advice

"The license is perpetual and the cost is minimal. If you purchase Microsoft Windows then Microsoft Active Directory comes with the package."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four out of ten."
"I rate the product’s pricing a five out of ten."
"The version of Microsoft Active Directory I was using was expensive because it was used for large companies."
"We have to purchase a license for the solution."
"The pricing is not very expensive. I rate the pricing a five out of ten."
"It's not overly expensive. It's considered a base function by Microsoft."
"Active Directory is an expensive solution, primarily due to Microsoft's licensing model. This licensing approach includes paying for server licenses as well as for each computer that connects to it. However, when working with the Azure cloud, there is no cost for the server. This is profitable and one of the main reasons why Azure Cloud and other cloud-based solutions are being used more."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
8%
Healthcare Company
7%
Construction Company
47%
Comms Service Provider
12%
Transportation Company
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise7
Large Enterprise20
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I would rate it as eight. If I give it 10, it would be too perfect. Eight is fair. M...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It's not always linked or combined with Microsoft Active Directory. In my experienc...
What needs improvement with Mobile Connect?
Salesforce voice call records are not created instantly in the system. There is a little scope for improvement in that area.
What is your primary use case for Mobile Connect?
The primary use case is that agents can make and receive calls without their desktop on the phone itself and can have access to Salesforce records via the SF One App.
 

Also Known As

No data available
Mobile Connect for Amazon Connect
 

Overview

Find out what your peers are saying about Microsoft Active Directory vs. Mobile Connect and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.