Micro Focus Real User Monitor vs SolarWinds Server and Application Monitor comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Micro Focus Real User Monitor and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Micro Focus Real User Monitor vs. SolarWinds Server and Application Monitor Report (Updated: November 2022).
655,465 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""The monitoring so far has been good and we are happy with it.""We like the performance of the product.""The stability of New Relic APM is very good.""One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up.""The VPN is one of the solution's most valuable features for us.""The simplicity of the dashboard is very good."

More New Relic APM Pros →

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.""The reporting feature is good for us.""Real User Monitor has improved our productivity.""Very easy to implement."

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"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up.""SolarWinds SAM has provided us with dynamic thresholds based on historical trends and requirements. The threshold gets configured automatically, so it's no longer necessary to configure it manually every time.""The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor.""Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes.""The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best.""The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."

More SolarWinds Server and Application Monitor Pros →

Cons
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""The solution is quite expensive.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""It would be nice if there were pre-made dashboards."

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"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel.""Some issues with login errors.""This technology is considered to be older.""Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

More Micro Focus Real User Monitor Cons →

"SAM's software-defined network monitoring capability is also low and could be improved.""SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring.""The stability, flexibility, and ease of use could be improved.""It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle.""SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us.""Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."

More SolarWinds Server and Application Monitor Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

  • "If I compare with other vendors, other vendors are more expensive"
  • "Not expensive."
  • More Micro Focus Real User Monitor Pricing and Cost Advice →

  • "Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
  • "I think SolarWinds' pricing is very decent compared to other competitors in the market."
  • "We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."
  • More SolarWinds Server and Application Monitor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you… more »
    Top Answer:Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New… more »
    Top Answer:I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and… more »
    Top Answer:The price is approximately €30,000 ($35,500 USD) for the enterprise edition.
    Top Answer:Real User Monitor has improved our productivity.
    Top Answer:The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities.
    Top Answer:We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch… more »
    Top Answer:SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform… more »
    Comparisons
    Also Known As
    New Relic Mobile
    Micro Focus RUM, HPE RUM, MF RUM
    SolarWinds SAM
    Learn More
    Overview

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

    SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

    Offer
    Learn more about New Relic APM
    Learn more about Micro Focus Real User Monitor
    Learn more about SolarWinds Server and Application Monitor
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Avea, Maccabi Healthcare Services, TEB
    Andr. L. Riis AS, NetSuite
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company14%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company17%
    Comms Service Provider7%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm12%
    Government10%
    Comms Service Provider6%
    REVIEWERS
    Financial Services Firm27%
    Construction Company18%
    Recruiting/Hr Firm9%
    Energy/Utilities Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Government14%
    Comms Service Provider10%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business22%
    Midsize Enterprise11%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise11%
    Large Enterprise68%
    REVIEWERS
    Small Business35%
    Midsize Enterprise16%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    Buyer's Guide
    Micro Focus Real User Monitor vs. SolarWinds Server and Application Monitor
    November 2022
    Find out what your peers are saying about Micro Focus Real User Monitor vs. SolarWinds Server and Application Monitor and other solutions. Updated: November 2022.
    655,465 professionals have used our research since 2012.

    Micro Focus Real User Monitor is ranked 43rd in Application Performance Management (APM) with 4 reviews while SolarWinds Server and Application Monitor is ranked 16th in Application Performance Management (APM) with 6 reviews. Micro Focus Real User Monitor is rated 7.2, while SolarWinds Server and Application Monitor is rated 7.6. The top reviewer of Micro Focus Real User Monitor writes "Reasonably priced, good reporting, and is reliable but they should use code injection". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "The component and cable monitoring features are good, but the interface is slow ". Micro Focus Real User Monitor is most compared with AppDynamics, Google Stackdriver, Dynatrace, VMware Tanzu Observability by Wavefront and Datadog, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Microsoft Endpoint Configuration Manager and SolarWinds AppOptics. See our Micro Focus Real User Monitor vs. SolarWinds Server and Application Monitor report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.