OpenText Real User Monitoring vs SolarWinds Server and Application Monitor comparison

OpenText and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #45 with an average rating of 7.7, while SolarWinds is ranked #20 with an average rating of 7.4. OpenText holds a 0.3% mindshare in APM, compared to SolarWinds’s 1.4% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

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542 Comparison Views

58% willing to recommend

SolarWinds Server and Appli...

Read 42 SolarWinds Server and Application Monitor reviews

3,776 Views
2,681 Comparison Views

89% willing to recommend

OpenText Real User Monitoring

SolarWinds Server and Appli...

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and SolarWinds Server and Application Monitor both offer robust monitoring solutions. User reviews suggest that OpenText has the upper hand in performance and scalability, while SolarWinds is often praised for its comprehensive features.

What features are offered by OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring provides real-time insights, effective alerting, and strong performance metrics. It is also noted for its ease of integration. SolarWinds Server and Application Monitor offers extensive monitoring capabilities, detailed reporting features, and an extensive range of features. While SolarWinds provides more comprehensive monitoring features, it can be overwhelming for some users.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText users suggest enhancements in analytical capabilities, more intuitive dashboards, and easier configuration. SolarWinds users point out the need for a more user-friendly experience, improved automation features, and simplification of the interface and usability.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring has a straightforward deployment process but could improve its customer support responsiveness. SolarWinds Server and Application Monitor, while rich in features, has a more complex deployment process. Users find SolarWinds' customer service more responsive and helpful. SolarWinds has an edge in customer support, but OpenText is easier to deploy.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring is often seen as higher in cost, with users expressing mixed feelings about its ROI. SolarWinds Server and Application Monitor is perceived as offering better value for money with a balance of cost and features. Users feel SolarWinds provides better ROI due to its extensive capabilities despite higher initial setup costs.

To learn more, read our detailed OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor Report (Updated: September 2025).

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor

September 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

20th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Server Monitoring (11th), Active Directory Management (10th)

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.3%, up from 0.2% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
SolarWinds Server and Application Monitor	1.4%
OpenText Real User Monitoring	0.3%
Other	98.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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VIVEK PATHAK

Solutions Architect at Airtel

Offering reasonably good dashboarding features but needs to improve the application performance monitoring

My company uses Riverbed for application performance monitoring. I was doing research so that I could understand if SolarWinds Server and Application Monitor provide APM capabilities similar to Riverbed, which allows our company to get a packet capture of an entire session, and on the basis of it, we look at the application performance monitoring part. With SolarWinds Server and Application Monitor, my company does SNMP polling, so it can drag an entire session, but it focuses more on availability, CPU memory, and server connection status. In Riverbed, my company catches an entire system, so when we deal with two applications, we have end-to-end app visibility. All the application monitoring happens through Riverbed. Our company's main problem is that, as of now, we have two different products in our organization, and we don't want to continue with the multiple products currently. I wanted to understand if SolarWinds Server and Application Monitor already have capabilities like Riverbed, and if they do, then I wanted to figure out why our company should not go with SolarWinds and why we are using products from multiple vendors. My company needs to continue with either Riverbed or SolarWinds. I wanted to see which products are good for the organization and how much I want to continue with Riverbed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very easy to implement."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The reporting feature is good for us."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"With the solution, you can easily access any issues in your infrastructure."

"The most valuable feature is application performance monitoring."

"Real User Monitor has improved our productivity."

More OpenText Real User Monitoring pros

"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."

"The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."

"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."

"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."

"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."

"The most valuable feature is application monitoring."

"There are many valuable features, including the network configuration manager, and the network performance manager."

"The more valuable feature of this solution is the Exchange feature."

More SolarWinds Server and Application Monitor pros

Cons

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"We would like to see support for non-Windows environments."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"This technology is considered to be older."

"Some issues with login errors."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The product needs more R&D to make it easier and more compatible with other software."

More OpenText Real User Monitoring cons

"The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool."

"The stability, flexibility, and ease of use could be improved."

"The technical support was better in previous years. With the launch of the premium support service, the normal support has declined."

"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."

"For each poller, SolarWinds Server and Application Monitor can only monitor up to ten thousand components, which restricts scalability."

"The current script monitoring feature has limitations, especially when dealing with custom scripts."

"A lot of times, we have to do a lot of manual cleanups."

"PerfStack can be made more effective. I am sure SolarWinds already has a plan for the same in coming versions."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."

"The tool is available for my company at a good price point."

"I would rate the pricing for this solution a three out of five."

"The product is expensive."

"Pricing and licensing is fair for what you get. It does have a great bang-for-the-buck appeal."

"The solution is overpriced in terms of application management."

"I think SolarWinds' pricing is very decent compared to other competitors in the market."

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

More SolarWinds Server and Application Monitor pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Government

10%

Performing Arts

10%

Educational Organization

Computer Software Company

12%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	8
Large Enterprise	20

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

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What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...

See all answers

Comparisons

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Compared 41% of the time

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Compared 30% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 28% of the time

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Dynatrace vs SolarWinds Server and Application Monitor

Compared 17% of the time

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 16% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 9% of the time

Prometheus Group vs SolarWinds Server and Application Monitor

Compared 6% of the time

Zabbix vs SolarWinds Server and Application Monitor

Compared 5% of the time

More SolarWinds Server and Application Monitor Competitors

Product Reports

Buyer's Guide

OpenText Real User Monitoring

August 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

SolarWinds Server and Application Monitor

August 2025

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

SolarWinds SAM

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Andr. L. Riis AS, NetSuite

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor

September 2025

Free Report: OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor

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