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OpenText Real User Monitoring vs SolarWinds Server and Application Monitor comparison

OpenText and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.7, while SolarWinds is ranked #19 with an average rating of 7.4. OpenText holds a 0.2% mindshare in APM, compared to SolarWinds’s 1.5% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 445 Views
  • 237 Comparison Views
58% willing to recommend
SolarWinds Server and Appli...
Read 42 SolarWinds Server and Application Monitor reviews
  • 2,994 Views
  • 2,085 Comparison Views
89% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and SolarWinds Server and Application Monitor both offer robust monitoring solutions. User reviews suggest that OpenText has the upper hand in performance and scalability, while SolarWinds is often praised for its comprehensive features.

What features are offered by OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring provides real-time insights, effective alerting, and strong performance metrics. It is also noted for its ease of integration. SolarWinds Server and Application Monitor offers extensive monitoring capabilities, detailed reporting features, and an extensive range of features. While SolarWinds provides more comprehensive monitoring features, it can be overwhelming for some users.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText users suggest enhancements in analytical capabilities, more intuitive dashboards, and easier configuration. SolarWinds users point out the need for a more user-friendly experience, improved automation features, and simplification of the interface and usability.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring has a straightforward deployment process but could improve its customer support responsiveness. SolarWinds Server and Application Monitor, while rich in features, has a more complex deployment process. Users find SolarWinds' customer service more responsive and helpful. SolarWinds has an edge in customer support, but OpenText is easier to deploy.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring is often seen as higher in cost, with users expressing mixed feelings about its ROI. SolarWinds Server and Application Monitor is perceived as offering better value for money with a balance of cost and features. Users feel SolarWinds provides better ROI due to its extensive capabilities despite higher initial setup costs.

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To learn more, read our detailed OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor Report (Updated: June 2025).
Buyer's Guide
OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
SolarWinds Server and Appli...
Ranking in Application Performance Monitoring (APM) and Observability
19th
Average Rating
8.0
Reviews Sentiment
5.0
Number of Reviews
42
Ranking in other categories
Server Monitoring (11th), Active Directory Management (10th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Carlos Camargo - PeerSpot reviewer
Provides user-friendly API features and has straightforward deployment process
One product area that could benefit from improvement is the synchronization of licensing periods across different modules. The misalignment of licensing terms can present commercial challenges when adding new modules or additional pollers. Additionally, the granularity of polling times for specific components could be enhanced to better meet individual customers' needs without impacting the entire polling pool.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Real User Monitor has improved our productivity."
"The technical support is good at resolving issues."
"It offers near-real-time analytics, which is helpful."
"The reporting feature is good for us."
"Very easy to implement."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The most valuable feature is application performance monitoring."
More OpenText Real User Monitoring pros
"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."
"I find it to be a strong product suite, particularly when you need a comprehensive monitoring tool."
"I'd rate technical support at eight out of ten. They are helpful and fast."
"One of the most valuable features are the reports. They're pretty good. Also, the ease of installation and customization for the client is another feature that we value. SolarWinds has a lot of features but these are the ones I like the most. We also like that the KPIs have the ability to be preset."
"It's good at monitoring system-specific things like ports, services."
"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."
"Identifying the problem statement is easy."
"SolarWinds SAM has significantly improved our workflow by allowing us to develop a comprehensive knowledge base of known errors and automate responses to specific alerts."
More SolarWinds Server and Application Monitor pros
 

Cons

"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"We would like to see support for non-Windows environments."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Some issues with login errors."
More OpenText Real User Monitoring cons
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"One area that could benefit from improvement is its performance"
"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."
"The product needs to reduce its price."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"I believe that some of the trends, environmental maps, and items like those found in Orion would be very beneficial."
More SolarWinds Server and Application Monitor cons
 

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."
"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."
"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."
"Nagios XI, WhatsUpGold, Uptime Software, PRTG, Manage Engine, and SpiceWorks are the other tools that have lower pricing and licensing costs. However, they can't compete with SolarWinds when it comes to the features and functionality that SolarWinds can provide."
"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."
"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."
"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."
"The product is expensive."
More SolarWinds Server and Application Monitor pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
10%
Government
8%
Real Estate/Law Firm
7%
Educational Organization
19%
Computer Software Company
11%
Financial Services Firm
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
What do you like most about SolarWinds Server and Application Monitor?
Identifying the problem statement is easy.
See all answers
What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?
The initial cost is quite high, but the renewal cost is reasonable.
See all answers
What needs improvement with SolarWinds Server and Application Monitor?
There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...
See all answers
 

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Product Reports

Buyer's Guide
OpenText Real User Monitoring
June 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
SolarWinds Server and Application Monitor
June 2025
SolarWinds Server and Application Monitor reportDownload SolarWinds Server and Application Monitor product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
SolarWinds SAM
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Andr. L. Riis AS, NetSuite
Buyer's Guide
OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor
June 2025
Free Report: OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor
Find out what your peers are saying about OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor and other solutions. Updated: June 2025.
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