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OpenText Real User Monitoring vs SolarWinds Server and Application Monitor comparison

OpenText and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #45 with an average rating of 7.7, while SolarWinds is ranked #20 with an average rating of 7.4. OpenText holds a 0.4% mindshare in APM, compared to SolarWinds’s 1.3% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 588 Views
  • 541 Comparison Views
58% willing to recommend
SolarWinds Server and Appli...
Read 44 SolarWinds Server and Application Monitor reviews
  • 3,599 Views
  • 2,339 Comparison Views
89% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and SolarWinds Server and Application Monitor both offer robust monitoring solutions. User reviews suggest that OpenText has the upper hand in performance and scalability, while SolarWinds is often praised for its comprehensive features.

What features are offered by OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring provides real-time insights, effective alerting, and strong performance metrics. It is also noted for its ease of integration. SolarWinds Server and Application Monitor offers extensive monitoring capabilities, detailed reporting features, and an extensive range of features. While SolarWinds provides more comprehensive monitoring features, it can be overwhelming for some users.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText users suggest enhancements in analytical capabilities, more intuitive dashboards, and easier configuration. SolarWinds users point out the need for a more user-friendly experience, improved automation features, and simplification of the interface and usability.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring has a straightforward deployment process but could improve its customer support responsiveness. SolarWinds Server and Application Monitor, while rich in features, has a more complex deployment process. Users find SolarWinds' customer service more responsive and helpful. SolarWinds has an edge in customer support, but OpenText is easier to deploy.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds Server and Application Monitor?

OpenText Real User Monitoring is often seen as higher in cost, with users expressing mixed feelings about its ROI. SolarWinds Server and Application Monitor is perceived as offering better value for money with a balance of cost and features. Users feel SolarWinds provides better ROI due to its extensive capabilities despite higher initial setup costs.

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To learn more, read our detailed OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor Report (Updated: September 2025).
Buyer's Guide
OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
SolarWinds Server and Appli...
Ranking in Application Performance Monitoring (APM) and Observability
20th
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
44
Ranking in other categories
Server Monitoring (10th), Active Directory Management (10th)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
SolarWinds Server and Application Monitor1.3%
OpenText Real User Monitoring0.4%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review
NikhilKalwint - PeerSpot reviewer
Monitoring over a thousand systems has improved decision making and operational visibility
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is application performance monitoring."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"It is a good product."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"It offers near-real-time analytics, which is helpful."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Very easy to implement."
More OpenText Real User Monitoring pros
"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"
"We manage SolarWinds ourselves without outsourcing its services."
"The most valuable feature is application monitoring."
"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."
"Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
"SolarWinds is a very stable platform compared to others on the market."
"The most valuable feature of the solution is its interface, which is used for monitoring."
"AppInsight. Provides a simple way to get very in-depth monitoring configured for our most popular applications. Exchange, SQL, and SharePoint."
More SolarWinds Server and Application Monitor pros
 

Cons

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The product needs more R&D to make it easier and more compatible with other software."
"The solution's technical support presents a lot of issues with too many delays."
More OpenText Real User Monitoring cons
"They are complex to operate; users need to know what they want during setup."
"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"The stability, flexibility, and ease of use could be improved."
"The product needs to reduce its price."
"One area that could benefit from improvement is its performance"
"From an integration point of view, if you want to have a manager of manager kind of layer, that is currently lacking in SolarWinds Server and Application Monitor."
"The current script monitoring feature has limitations, especially when dealing with custom scripts."
More SolarWinds Server and Application Monitor cons
 

Pricing and Cost Advice

"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."
"The tool is available for my company at a good price point."
"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."
"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."
"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."
"We pay around $ 2,000 to $ 5,000 yearly for the solution."
"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."
"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."
More SolarWinds Server and Application Monitor pricing and cost advice
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
11%
Government
7%
Computer Software Company
12%
Government
10%
Financial Services Firm
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise21
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
What do you like most about SolarWinds Server and Application Monitor?
Identifying the problem statement is easy.
See all answers
What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?
The initial cost is quite high, but the renewal cost is reasonable.
See all answers
What needs improvement with SolarWinds Server and Application Monitor?
There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...
See all answers
 

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Product Reports

Buyer's Guide
OpenText Real User Monitoring
October 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
SolarWinds Server and Application Monitor
October 2025
SolarWinds Server and Application Monitor reportDownload SolarWinds Server and Application Monitor product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
SolarWinds SAM
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Andr. L. Riis AS, NetSuite
Buyer's Guide
OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor
September 2025
Free Report: OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor
Find out what your peers are saying about OpenText Real User Monitoring vs. SolarWinds Server and Application Monitor and other solutions. Updated: September 2025.
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