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OpenText Real User Monitoring vs OpenText SiteScope comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
28
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of OpenText SiteScope is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Gyanesh Rahatekar - PeerSpot reviewer
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting feature is good for us."
"Real User Monitor has improved our productivity."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"With the solution, you can easily access any issues in your infrastructure."
"It is a good product."
"It offers near-real-time analytics, which is helpful."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"The URL monitoring is excellent."
"I would rate the stability of OpenText SiteScope as excellent."
"It's integrated with different monitoring tools, such as AppDynamics."
"For the system environment, SiteScope can be useful."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
 

Cons

"The solution's technical support presents a lot of issues with too many delays."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"This technology is considered to be older."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"They should provide more templates for new vendor devices."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
 

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"Licensing is a little steep."
"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
10%
Government
8%
Real Estate/Law Firm
7%
Financial Services Firm
32%
Manufacturing Company
13%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
What do you like most about Micro Focus Voltage SiteScope?
The most valuable feature of SiteScope is its infrastructure monitoring.
What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
What needs improvement with Micro Focus Voltage SiteScope?
Integration related to other applications with OpenText SiteScope is effective, as we are using both functionalities in our environment. The integration for other applications related to alerts and...
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
Micro Focus SiteScope, HPE SiteScope, SiteScope
 

Overview

 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Vodafone Ireland, Kuveyt Turk Participation Bank
Find out what your peers are saying about OpenText Real User Monitoring vs. OpenText SiteScope and other solutions. Updated: July 2025.
861,390 professionals have used our research since 2012.