In terms of improvements for Meraki MS Switches, pricing is one area that could be enhanced. On the support front, the limited lifetime warranty is a concern. Aruba offers limited lifetime warranty, whereas Cisco requires a minimum license to function for hardware support or technical support. I think Cisco could improve by bundling technical support and hardware support together with the license. This approach is currently only applicable for EA customers. Standard license customers have to take additional hardware support as a separate SKU. I believe that bundling technical and hardware support with the cloud subscription itself would help customers choose a Meraki option. To make Meraki MS Switches closer to a rating of ten, Cisco could take additional features on the AI front. I am uncertain whether they will offer AI features at no cost. Self-healing networks is a new term that enterprises are looking forward to. All OEM management platforms now feature auto-remediation and auto-fixing capabilities. The issue is that even if AI is offered without cost, customers cannot get the benefits if they cannot afford the pricing. Enterprise customers are looking to optimize operational effort and operational capabilities. They use multiple tools apart from the OEM native dashboard, including the Cisco Meraki dashboard and Catalyst dashboard. However, they still want to have end-to-end visibility. For end-to-end visibility, they can go for Digital Twin capabilities through platforms such as IP Fabric, ManageEngine, SolarWinds, and Forward Networks. There are many NMS platforms that can be integrated, allowing them to manage complete operations. Cisco could add some additional capabilities into the same OEM dashboard so that customers can benefit from improved operational management.
