ManageEngine Desktop Central MSP [EOL] vs TeamViewer Remote Management comparison

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"Easy to manage and it looks good."

"The endpoint management is great."

"The interface is intuitive, easy to use, and has a low learning curve."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"The initial setup of TeamViewer Remote Management is very simple."

"It's stable and reliable."

"The most recent enhancements are quite remarkable."

"We use the product to communicate."

"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."

"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

"The stability seems to be pretty good so far."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"Stability is sometimes negatively affected by updates."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"I would like to see better pricing, more customization, and increased automation."

"I have contacted customer service and support a couple of times, but it was not good."

"There should be an enterprise version of the solution."

"I'm not sure if the security is ideal. They could work to improve it."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

"It could be more secure."

"The solution is a bit expensive. It could be cheaper."

"VPN connection is an area with shortcomings that need improvement in the solution."

"This product has an easy setup, good support, and a good price."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"This product is very cheap compared to others."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

"The solution's license is expensive."

"Addition services could be lower priced."

"We pay for a yearly license."

"My company uses the free version of TeamViewer Remote Management."

"It is a licensed product."

"We pay a yearly licensing fee."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"There are no charges to be paid for the solution since I use it for personal use."