ManageEngine Desktop Central MSP [EOL] vs TeamViewer ONE comparison

ManageEngine and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

ManageEngine Desktop Centra...

Read 7 ManageEngine Desktop Central MSP [EOL] reviews

100% willing to recommend

TeamViewer ONE

Read 34 TeamViewer ONE reviews

1,198 Views
1,030 Comparison Views

87% willing to recommend

ManageEngine Desktop Centra...

TeamViewer ONE

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Executive SummaryUpdated on Mar 24, 2026

ManageEngine Desktop Central MSP [EOL] and TeamViewer ONE compete in remote management solutions. Users prefer TeamViewer ONE due to its superior features and long-term value, while ManageEngine Desktop Central is noted for its cost-effectiveness and support.

Features: ManageEngine Desktop Central MSP [EOL] is strong in device management, offering capabilities such as comprehensive monitoring, automation, and patch management. TeamViewer ONE provides robust remote access, collaboration tools, and flexible platform support for different IT environments.

Room for Improvement: ManageEngine Desktop Central MSP [EOL] could enhance its cloud integration, simplify its user interface, and improve mobile management capabilities. TeamViewer ONE can improve its pricing structure, enhance scalability for large enterprises, and expand its integration capabilities with other platforms.

Ease of Deployment and Customer Service: ManageEngine offers a straightforward on-premises deployment with reliable support services. TeamViewer ONE provides an easy and fast cloud-based deployment that facilitates remote access without complex setup, coupled with superior customer support and comprehensive training materials.

Pricing and ROI: ManageEngine Desktop Central MSP [EOL] is cost-effective with lower upfront expenses, appealing to budget-conscious users. TeamViewer ONE is priced higher but offers better ROI due to its advanced features and quick deployment, making it worth the cost for comprehensive functionality and support.

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: March 2026).

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March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine Desktop Centra...

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer ONE

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Remote Access (23rd), Remote Monitoring and Management (RMM) (9th), Patch Management (22nd), Digital Experience Monitoring (DEM) (12th), Unified Endpoint Management (UEM) (13th)

Featured Reviews

Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

Responsive support, a straightforward setup, and great endpoint management

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"The big ROI is that I'm getting a secure environment, which saves time and effort on dealing with disasters."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."

"The interface is intuitive, easy to use, and has a low learning curve."

"The endpoint management is great."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

More ManageEngine Desktop Central MSP [EOL] pros

"It is great for remote support; it works well, we can transfer files, or we can share the system with more than one person at the same time, it is easy to set up, the solution is stable and secure, and we haven't had an issue with the pricing."

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."

"There are some great features."

"It's easy to use and maintain."

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful."

"Transferring files and viewing data work well with TeamViewer Remote Management."

"The most valuable feature is the ease of use, and using this solution enables us to get support easily."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

More TeamViewer ONE pros

Cons

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"The stability is sometimes negatively affected by updates."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Stability is sometimes negatively affected by updates."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

More ManageEngine Desktop Central MSP [EOL] cons

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"The main issue with the solution is the stability problem arising from network issues."

"The security of the solution could be more secure."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"Maybe TeamViewer could be improved with more scalability."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"They are doing many updates all the time. I don't like having so many updates."

"The connectivity could improve."

More TeamViewer ONE cons

Pricing and Cost Advice

"This product is very cheap compared to others."

"This product has an easy setup, good support, and a good price."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

"The solution's license is expensive."

"There are no charges to be paid for the solution since I use it for personal use."

"Addition services could be lower priced."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"I have used the free version of the solution."

"It is a licensed product."

"We pay a yearly licensing fee."

"Users need to pay a yearly license for TeamViewer Remote Management."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Healthcare Company

Comms Service Provider

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

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What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

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What needs improvement with TeamViewer Remote Management?

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What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

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Product Reports

Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

April 2026

ManageEngine Desktop Central MSP [EOL] report

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Buyer's Guide

TeamViewer ONE

March 2026

Download TeamViewer ONE product report

Also Known As

Desktop Central MSP

TeamViewer IoT

Overview

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

Carey Paul Honda

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March 2026

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