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Logpoint vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Logpoint ensures compliance, offers cost-effectiveness and predictable pricing, and boosts ROI, providing value in security operations.
Sentiment score
3.6
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
 

Customer Service

Sentiment score
7.4
Logpoint's customer service experiences response delays and varied technical support, with language barriers and stretched local representatives noted.
Sentiment score
5.9
Trellix Helix Connect offers efficient support but some users face delays and expertise issues during company restructuring transitions.
The technical support for Logpoint is very good, and I would rate it as nine out of ten.
Logpoint's customer support is not sufficient with only one engineer in the US.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
7.6
Logpoint offers exceptional scalability, adaptability, and modularity, supporting growth for small to medium enterprises with robust architecture.
Sentiment score
7.0
Trellix Helix Connect excels in scalability for large enterprises but may be cost-prohibitive for smaller businesses.
It is web-based and accommodates the expansion of our organization.
Logpoint is scalable and capable of expanding.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
6.6
Logpoint generally maintains stability but can face issues due to hardware dependency and resource allocation, improving with newer versions.
Sentiment score
7.7
Trellix Helix Connect is highly stable and reliable, with minor fixable issues, earning near-perfect user ratings.
I have received reports indicating glitches and downtimes with Logpoint.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Logpoint requires better integration, usability, performance, documentation, installation processes, cloud capabilities, support, and threat management features.
Trellix Helix Connect needs better integrations, UI improvements, competitive pricing, more cloud connectors, fewer false positives, and domain distinction.
Dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
Logpoint needs to be cloud-native, as currently, it is not.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Logpoint offers a cost-effective subscription model with fixed pricing, though advanced consulting fees could increase overall costs.
Trellix Helix Connect is costly, ideal for large enterprises, free for FireEye users, with mixed expense ratings.
I rate the pricing at eight, suggesting it's relatively good or affordable.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Logpoint offers cost-effective log management with advanced analytics, seamless integrations, and user-friendly SIEM and SOAR features.
Trellix Helix Connect enhances cybersecurity with seamless API integration, automation, AI analysis, and over 400 customizable connectors.
The UEBA enables us to monitor at the device level, and SOAR provides playbooks and templates that we can modify and incorporate into the platform.
It effectively facilitates logging and log storage and assists in security event management by ingesting security events.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Logpoint
Ranking in Security Information and Event Management (SIEM)
30th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Log Management (36th), User Entity Behavior Analytics (UEBA) (11th), Endpoint Detection and Response (EDR) (42nd), Security Orchestration Automation and Response (SOAR) (18th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Incident Response (5th)
 

Mindshare comparison

As of August 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Logpoint is 0.8%, up from 0.8% compared to the previous year. The mindshare of Trellix Helix Connect is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Abdullah Secca - PeerSpot reviewer
Valuable monitoring and integration features boost compliance
They are not in the US market, and the quality of support has declined. They migrated operations from Boston to Denmark, and we cannot use a tool hosted outside the country. Additionally, dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Comms Service Provider
10%
Manufacturing Company
9%
Non Profit
6%
Comms Service Provider
18%
Manufacturing Company
13%
Computer Software Company
10%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for LogPoint?
I rate the pricing at eight, suggesting it's relatively good or affordable.
What needs improvement with LogPoint?
Logpoint needs to be cloud-native, as currently, it is not. Additionally, there should be compliance mapping, where the features and actions within Logpoint map to security compliance standards.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work...
What is your primary use case for FireEye Helix?
We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Logpoint vs. Trellix Helix Connect and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.