We performed a comparison between LogMeIn Pro and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."User interface."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"I can login to my office computer, go into all of my software, and work from a remote location."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"The high pricing of the product is its only shortcoming that needs improvement."
"Remote Access for external and internal customers."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
Earn 20 points
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while TeamViewer Pilot is ranked 29th in Remote Access. LogMeIn Pro is rated 9.0, while TeamViewer Pilot is rated 8.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, LogMeIn Central and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor and TeamViewer. See our LogMeIn Pro vs. TeamViewer Pilot report.
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