LiveChat vs SolarWinds Service Desk comparison

Text and SolarWinds are both solutions in the IT Service Management (ITSM) category. Text is ranked #49, while SolarWinds is ranked #15 with an average rating of 9.0. Text holds a 0.6% mindshare in ISM, compared to SolarWinds’s 0.5% mindshare. Additionally, 100% of Text users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

LiveChat

Read 6 LiveChat reviews

469 Views
211 Comparison Views

100% willing to recommend

SolarWinds Service Desk

Read 2 SolarWinds Service Desk reviews

296 Views
296 Comparison Views

100% willing to recommend

LiveChat

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LiveChat and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed LiveChat vs. SolarWinds Service Desk Report (Updated: September 2025).

Buyer's Guide

LiveChat vs. SolarWinds Service Desk

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveChat

Ranking in IT Service Management (ITSM)

49th

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (35th), Live Chat (1st)

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

15th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of LiveChat is 0.6%, up from 0.2% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SolarWinds Service Desk	0.5%
LiveChat	0.6%
Other	98.9%

IT Service Management (ITSM)

Featured Reviews

Chamakhe Maurieni

CEO at PairLab

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Provides superior visibility and efficiency with excellent analytics capabilities

What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL framework. The asset management feature is also a very thoughtful framework they have implemented. Right from onboarding an asset till scrapping it, the complete lifecycle is cleanly maintained within the system itself. All the approval chains, their logs, and even the contract information have been made very easy for the users to maintain. The knowledge base feature is an out-of-the-box knowledge base, and additionally, we can integrate our own DMS. Machine learning is something that they have been following, and we can integrate an external DMS with that, which helps in searching SOPs and even the global knowledge base over the internet, allowing it to be searched within the same single window itself. Change management in SolarWinds Service Desk is linked with the service catalog, and since it also has a service portal, a self-service portal for users, introducing a service catalog that's integrated with the change management actually completes the flow and makes life easier for IT administrators.

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

No data available

Questions from the Community

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What needs improvement with SolarWinds Service Desk?

The industry standard practices that this product is already certified for show that there will always be room for improvement since it is a service-led product, so we'll keep on giving feedback wh...

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What is your primary use case for SolarWinds Service Desk?

Instead of Traverse, we are now using SolarWinds Hybrid Cloud Observability, as we have replaced Kaseya Traverse with that. I recommend it to my customers. We are now dealing with SolarWinds Servic...

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What advice do you have for others considering SolarWinds Service Desk?

I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, which is the reason we have moved to that. It has actually helped my customers' tec...

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Comparisons

ManageEngine ServiceDesk Plus vs LiveChat

Compared 100% of the time

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Samanage vs SolarWinds Service Desk

Compared 100% of the time

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Product Reports

Buyer's Guide

LiveChat

September 2025

Download LiveChat product report

Buyer's Guide

IT Service Management (ITSM)

September 2025

Download SolarWinds Service Desk product report

Also Known As

chat.io

No data available

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Information Not Available

Buyer's Guide

LiveChat vs. SolarWinds Service Desk

September 2025

Free Report: LiveChat vs. SolarWinds Service Desk

Find out what your peers are saying about LiveChat vs. SolarWinds Service Desk and other solutions. Updated: September 2025.

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869,566 professionals have used our research since 2012.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.