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LiveChat vs SolarWinds Service Desk comparison

Text and SolarWinds are both solutions in the IT Service Management (ITSM) category. Text is ranked #52, while SolarWinds is ranked #36. Text holds a 0.4% mindshare in ISM, compared to SolarWinds’s 0.5% mindshare. Additionally, 100% of Text users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.
LiveChat
Read 6 LiveChat reviews
  • 360 Views
  • 155 Comparison Views
100% willing to recommend
SolarWinds Service Desk
Read 2 SolarWinds Service Desk reviews
  • 275 Views
  • 275 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LiveChat and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed LiveChat vs. SolarWinds Service Desk Report (Updated: August 2025).
Buyer's Guide
LiveChat vs. SolarWinds Service Desk
August 2025
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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveChat
Ranking in IT Service Management (ITSM)
52nd
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (36th), Live Chat (1st)
SolarWinds Service Desk
Ranking in IT Service Management (ITSM)
36th
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of LiveChat is 0.4%, up from 0.2% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

CM
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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Rajendra Karad - PeerSpot reviewer
Provides superior visibility and efficiency with excellent analytics capabilities
What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL framework. The asset management feature is also a very thoughtful framework they have implemented. Right from onboarding an asset till scrapping it, the complete lifecycle is cleanly maintained within the system itself. All the approval chains, their logs, and even the contract information have been made very easy for the users to maintain. The knowledge base feature is an out-of-the-box knowledge base, and additionally, we can integrate our own DMS. Machine learning is something that they have been following, and we can integrate an external DMS with that, which helps in searching SOPs and even the global knowledge base over the internet, allowing it to be searched within the same single window itself. Change management in SolarWinds Service Desk is linked with the service catalog, and since it also has a service portal, a self-service portal for users, introducing a service catalog that's integrated with the change management actually completes the flow and makes life easier for IT administrators.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

ManageEngine ServiceDesk Plus vs LiveChat Logo
ManageEngine ServiceDesk Plus vs LiveChat
Compared 100% of the time
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ServiceNow vs SolarWinds Service Desk
Compared 54% of the time
Samanage vs SolarWinds Service Desk Logo
Samanage vs SolarWinds Service Desk
Compared 46% of the time
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Product Reports

Buyer's Guide
LiveChat
August 2025
LiveChat reportDownload LiveChat product report
Buyer's Guide
IT Service Management (ITSM)
August 2025
SolarWinds Service Desk reportDownload SolarWinds Service Desk product report
 

Also Known As

chat.io
No data available
 

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds
 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Information Not Available
Buyer's Guide
LiveChat vs. SolarWinds Service Desk
August 2025
Free Report: LiveChat vs. SolarWinds Service Desk
Find out what your peers are saying about LiveChat vs. SolarWinds Service Desk and other solutions. Updated: August 2025.
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.