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LaunchDarkly vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 30, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
LaunchDarkly improved deployment efficiency for some teams, though others faced challenges with infrastructure costs and Terraform configuration.
Sentiment score
6.1
New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.
We were eventually able to get it to a point where a very small team could administer access to LaunchDarkly for thousands of employees.
Staff Software Engineer at a wholesaler/distributor with 10,001+ employees
I cannot speak on money saved, but time saved is evident because we can ship products faster with more confidence, although I do not have metrics to quantify it.
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
7.3
LaunchDarkly's customer service experiences vary, with some users praising its effectiveness while others find it unresponsive or average.
Sentiment score
7.3
New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.
They were stellar, super polite, super fast, and usually really knowledgeable.
Staff Software Engineer at a wholesaler/distributor with 10,001+ employees
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
7.6
LaunchDarkly efficiently scales for large operations, though improvements like Kubernetes could enhance scalability, appreciated in diverse contexts.
Sentiment score
7.6
New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.
We do not face many problems regarding scalability.
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
6.6
Users experience mixed stability with LaunchDarkly, praising overall performance but noting issues with latency and alerting mechanisms.
Sentiment score
7.9
New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

LaunchDarkly struggles with high costs, complex management, unclear documentation, unreliable support, and a cumbersome, non-intuitive user interface.
Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.
Making one feature toggle or one set of feature toggles dependent on another one would allow us to turn them all on or turn them all off at one time.
Staff Software Engineer at a wholesaler/distributor with 10,001+ employees
I did not particularly like the rule area; there are many things to add into the rule to enable it, and I think we could make it easier or more customizable at the organizational level.
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Enterprise users have mixed views on LaunchDarkly pricing, seeing it as expensive or fair, with varying licensing costs.
New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

LaunchDarkly provides feature flagging and experimentation tools with intuitive UI, supporting efficient deployment, targeting, API integration, and performance improvements.
New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.
The main functionality of LaunchDarkly is providing feature toggle functionality.
Staff Software Engineer at a wholesaler/distributor with 10,001+ employees
LaunchDarkly stands out due to its ease of use, deployability across environments, and the ability to easily toggle features, which are all beneficial qualities.
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

LaunchDarkly
Ranking in Application Performance Monitoring (APM) and Observability
36th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
12
Ranking in other categories
Release Automation (9th), Model Monitoring (5th), AI Governance (7th), Feature Management (3rd), AI Software Development (17th), AI Observability (37th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Featured Reviews

reviewer2769948 - PeerSpot reviewer
Staff Software Engineer at a wholesaler/distributor with 10,001+ employees
Has increased developer confidence by enabling safe production releases using targeted feature toggles
I wish we were using more targeting in our feature toggles and I wish we were using more feature toggles as well as feature toggle dependencies. Making one feature toggle or one set of feature toggles dependent on another one would allow us to turn them all on or turn them all off at one time. For improvements in LaunchDarkly, managing team members and access to those team members was challenging. We could add team members through Terraform and do it programmatically, and then modify it through the user interface. However, once we started modifying things through the interface, we weren't able to go back to using any configuration programmatically for the team members. It made it challenging to orchestrate team member management. The other aspect I wasn't particularly fond of was when they started adding AI to the interface and deployment interface. It reminded me of old school wizards when installing software and simplified the interface too much, removing some of the engineering control I preferred.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Construction Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for LaunchDarkly?
My experience with pricing, setup cost, and licensing is that pricing is great, affordable, and fair.
What needs improvement with LaunchDarkly?
LaunchDarkly can be improved by managing old flags. We have an issue with old flags; it became very messy very fast and we need to be very disciplined about managing these flags. I also heard from ...
What is your primary use case for LaunchDarkly?
My main use case for LaunchDarkly is feature flagging and gradual rollouts. Instead of releasing a new feature to all users at once, we can first enable it for internal users, then for a small grou...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Comparisons

 

Also Known As

LaunchDarkly AgentControl, LaunchDarkly CodeControl
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about LaunchDarkly vs. New Relic and other solutions. Updated: August 2026.
909,153 professionals have used our research since 2012.