

New Relic and LaunchDarkly are products that compete in the application monitoring and feature management categories. Based on the data comparisons, New Relic seems to have the upper hand in monitoring and reporting, whereas LaunchDarkly excels in feature flag capabilities and deployment control.
Features: New Relic offers SLA reporting, server monitoring and alerting, and real-time application performance insights. It excels in providing capacity reporting, which is crucial for operational efficiency. LaunchDarkly's key feature is the feature flag capability, allowing controlled rollout of features and reducing the risk during launches, effectively supporting deployment customization and targeted user management.
Room for Improvement: New Relic users mention the need for improvement in third-party plugins and a more flexible pricing structure. There are also concerns about slow performance and complicated configurations. LaunchDarkly could enhance its documentation and reduce the infrastructure maintenance burden. Users also suggest improving affordability and making the UI more intuitive for managing numerous feature flags.
Ease of Deployment and Customer Service: New Relic is deployed across public, private, and hybrid clouds, with positive feedback for technical support, though some users want faster responses. LaunchDarkly supports private and public cloud deployments and is praised for responsive and professional customer service, despite concerns about the absence of live chat.
Pricing and ROI: New Relic's pricing is seen as high, particularly as the solution scales, but users report strong ROI due to improved performance insights. LaunchDarkly is also perceived as expensive, with some users feeling the costs outweigh the benefits. Both tools provide valuable returns on investment, especially in terms of efficiency and feature management.
We were eventually able to get it to a point where a very small team could administer access to LaunchDarkly for thousands of employees.
I cannot speak on money saved, but time saved is evident because we can ship products faster with more confidence, although I do not have metrics to quantify it.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
They were stellar, super polite, super fast, and usually really knowledgeable.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
We do not face many problems regarding scalability.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Making one feature toggle or one set of feature toggles dependent on another one would allow us to turn them all on or turn them all off at one time.
I did not particularly like the rule area; there are many things to add into the rule to enable it, and I think we could make it easier or more customizable at the organizational level.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
The main functionality of LaunchDarkly is providing feature toggle functionality.
LaunchDarkly stands out due to its ease of use, deployability across environments, and the ability to easily toggle features, which are all beneficial qualities.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 79 |
LaunchDarkly delivers feature flagging and experimentation tools that enhance deployment speed and safety with its intuitive interface and real-time management capabilities, providing teams with the flexibility to toggle features effectively.
LaunchDarkly empowers teams with advanced feature management, allowing for quicker and safer deployments via feature flagging and experimentation. Its intuitive interface simplifies the management of flags, toggling features on or off, and applying complex targeting rules, making it a robust choice for organizations seeking to enhance their development processes. The inclusion of a relay proxy significantly boosts performance, and comprehensive flag usage monitoring helps cut down QA time. This ensures a seamless rollout of features, reducing operational risks and engineering efforts. Feedback highlights LaunchDarkly's cost, complexity, and a need for clearer documentation, along with suggestions to improve customer support and add multi-region support options.
What are the key features of LaunchDarkly?Organizations across industries implement LaunchDarkly for its ability to facilitate a range of deployment strategies, from dark releases to gradual rollouts, making it invaluable for managing infrastructure and conducting controlled feature tests. This approach enables companies to maintain development agility and precision, catering to specific customer segments and ensuring quality in real-time feature modifications.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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