Laserfiche vs OpenText Documentum comparison

Laserfiche and OpenText are both solutions in the Enterprise Content Management category. Laserfiche is ranked #21, while OpenText is ranked #2 with an average rating of 7.6. Laserfiche holds a 1.5% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 100% of Laserfiche users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Laserfiche

Read 1 Laserfiche review

344 Views
204 Comparison Views

100% willing to recommend

OpenText Documentum

Read 32 OpenText Documentum reviews

3,256 Views
2,162 Comparison Views

83% willing to recommend

Laserfiche

OpenText Documentum

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Laserfiche and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: June 2025).

Buyer's Guide

Enterprise Content Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Laserfiche

Ranking in Enterprise Content Management

21st

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (11th)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Laserfiche is 1.5%, up from 0.6% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a very complete and powerful solution."

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."

"OpenText Documentum is a robust choice for enterprise-level document management."

"It is quite good."

"The most valuable feature of OpenText Documentum is the versioning."

"The most valuable feature is that the documents are kept secure."

"OpenText Documentum has improved availability and performance in our organization."

"I am satisfied with OpenText Documentum so far; it has great integration capabilities."

Cons

"We would like to see more features for RPA and AI."

"The price is quite high as the licensing prices are significant."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"The BPM side should be improved."

"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."

"It's difficult to manage and customize Documentum."

"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"OpenText Documentum's user interface could be improved a little bit."

Pricing and Cost Advice

Information not available

"It is quite an expensive product."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

"The price is considered affordable now."

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Top Industries

By visitors reading reviews

Government

22%

Educational Organization

17%

Financial Services Firm

10%

Retailer

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

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What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

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What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

Comparisons

SharePoint vs Laserfiche

Compared 28% of the time

Microsoft Purview Records Management vs Laserfiche

Compared 16% of the time

Hyland OnBase vs Laserfiche

Compared 12% of the time

IBM FileNet vs Laserfiche

Compared 9% of the time

DocuWare vs Laserfiche

Compared 9% of the time

More Laserfiche Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 17% of the time

Alfresco vs OpenText Documentum

Compared 13% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Box vs OpenText Documentum

Compared 3% of the time

Product Reports

Buyer's Guide

Enterprise Content Management

June 2025

Download Laserfiche product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Enterprise Content Management

June 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: June 2025.

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