Kore.ai vs Orca Security comparison

Kore.ai and Orca Security are both solutions in the AI Security category. Kore.ai is ranked #7 with an average rating of 7.9, while Orca Security is ranked #1 with an average rating of 8.6. Kore.ai holds a 0.5% mindshare in AAS, compared to Orca Security’s 1.7% mindshare. Additionally, 93% of Kore.ai users are willing to recommend the solution, compared to 100% of Orca Security users who would recommend it.

Kore.ai

Read 16 Kore.ai reviews

3,083 Views
771 Comparison Views

93% willing to recommend

Orca Security

Read 41 Orca Security reviews

14,952 Views
4,336 Comparison Views

100% willing to recommend

Kore.ai

Orca Security

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kore.ai and Orca Security based on real PeerSpot user reviews.

Find out in this report how the two AI Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Kore.ai vs. Orca Security Report (Updated: June 2026).

Buyer's Guide

Kore.ai vs. Orca Security

June 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kore.ai

Ranking in AI Security

7th

Average Rating

7.8

Number of Reviews

Ranking in other categories

AI Agent Builders (7th), AI Customer Experience Personalization (8th), AI Customer Support (2nd), AI IT Support (7th)

Orca Security

Ranking in AI Security

1st

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Vulnerability Management (8th), Container Security (8th), Cloud Workload Protection Platforms (CWPP) (6th), API Security (2nd), Cloud Security Posture Management (CSPM) (7th), Cloud-Native Application Protection Platforms (CNAPP) (6th), Data Security Posture Management (DSPM) (7th), Cloud Detection and Response (CDR) (2nd)

Mindshare comparison

As of August 2026, in the AI Security category, the mindshare of Kore.ai is 0.5%. The mindshare of Orca Security is 1.7%, down from 16.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI Security Mindshare Distribution
Product	Mindshare (%)
Orca Security	1.7%
Kore.ai	0.5%
Other	97.8%

AI Security

Featured Reviews

Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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Nykole Denoo

Cyber Security Analyst at BNY

Cloud risk visibility has transformed how I prioritize threats and reduce unnecessary spend

From my perspective, Orca Security is a really good tool. I would say one area I would like to see CNAPP platforms get is more intelligence when it comes to risk prioritization, which correlates with vulnerability, exposing assets, identities, and active threats to help the security team focus on risks that are more likely to be exploited. I am a huge advocate for automation. I also think deeper automation for remediation or stronger integration with ticketing and CI/CD pipelines or more customization would help. Executive reporting would help the security team respond significantly faster and communicate risk more effectively if those kinds of improvements are made.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Kore.ai helps in operational efficiency and faster time-to-market, which is development velocity."

"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."

"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."

"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

"Kore.ai has positively impacted my organization by being a big money saver because before having our chatbot, the use case was that every time some of our customers needed help, they used to call a number."

"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."

"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."

More Kore.ai pros

"Overall, I'm thoroughly impressed with this product, which is the best way I can put it."

"Orca provides X-ray vision into everything within the cloud properties, whereas normally, this would require multiple tools."

"Another valuable feature with Orca, something that's not talked about enough, is its ability to rank your gaps and your tasks... You can get visibility with agents and there are a lot of ways to do that. But the ranking and the context across the entire environment, that is what is unique about Orca."

"The visibility Orca provides into my environment is at the highest level... When I dropped them into the environment, from the very get-go I had more insight into the risks in my environment than I had had during the entire two and a half years I had been here."

"Before starting with Orca, I was blind; think about someone who was blind and now they can see, it's a new world."

"Orca Security has updated its interface, making it more user-friendly. I find it particularly useful as it allows me to easily navigate the dashboard and prioritize actions based on severity and criticality."

"The reporting and automated remediation capabilities are valuable to me. They're real game-changers."

"I would rate the quality of support as nine stars out of ten due to their quick and helpful responses."

More Orca Security pros

Cons

"We sometimes faced challenges with the integration process due to a lack of in-depth knowledge in the documentation."

"To improve Kore.ai, I suggest focusing on more agentic automation, such as offering MCP kind of features with an orchestration layer for use cases."

"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."

"This is a regret for me."

"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."

"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."

"In my experience, Kore.ai is not stable."

"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."

More Kore.ai cons

"I would like to see an option to do security checks on a code level. This is possible because they have access to all of the code running in the cloud provider, and combining their site-scanning solution with that would be a nice add-on."

"The problem with the Orca Security technical support team and customer service team is that Orca Security is a medium company and I think they do not have a large team."

"Customer support is very poor, in my opinion, because when I have a few problems, the customer support says your solution is bad or it is easier."

"It's not all clouds that they are currently onboarded with. For instance, they are not yet with public cloud and many other private clouds."

"The main drawback in an agentless approach is that if the solution detects a virus or malware in the environment, we need to manually remove it. But from my experience with other production environments, it's not straightforward to install agents in the hope they will automatically remediate viruses, even from production environments... Ultimately, the ability to auto-remediate is something that I would like to see."

"Orca Security can be improved as it is very good at posture, but it does not detect attacks or behavioral attacks in the cloud on its own; it depends on other security features or logs like GuardDuty from Amazon, lacking its own intelligence to detect and respond to attacks."

"I work in an SMB organization and find Orca Security quite expensive."

"We are PCI DSS compliant, so we need to scan our environment externally with tools vetted by the PCI DSS organization. Orca doesn't scan the environment externally. It only scans what's currently in the cloud."

More Orca Security cons

Pricing and Cost Advice

Information not available

"I think their pricing model is aligned with market demand. Of course, Orca could probably better align their pricing model with the needs of smaller businesses as well as some larger-scale enterprises with millions of assets. But in all fairness, I think the Orca sales team has been accommodating and ensured that we're happy with the pricing."

"Its license is a bit expensive."

"Overall, the pricing is reasonable and the discounts have been acceptable."

"Orca Security charges are based on cloud workloads. So, it's based on workloads. If we look at one feature, it might be expensive."

"While it's competitive with Palo Alto Prisma, I think Orca's list price is very high. I would advise Orca to lower it because, at that price, I might consider alternatives like Wiz, which also offers agentless services."

"It is the cost of the visibility that you get. When you really sit down and think about what do you need to do to secure an environment with a low impact on the business, and you take a look out into the world, I think this tool is well justified around cost."

"The pricing depends on how many assets you have running in your cloud and how many environments you have. If you have a dev environment, test environment, and a production environment then it's really important that you have coverage for all of them."

"Orca is very competitive when compared to the alternatives and is not the most expensive in the market, that's for sure."

More Orca Security pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Construction Company

12%

Outsourcing Company

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	9
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also not costly.

See all answers

What needs improvement with Kore.ai?

I do not have much to add regarding how Kore.ai can be improved since it has been a long time since we last used it. There are other platforms that offer more features, but those come at a higher p...

See all answers

What is your primary use case for Kore.ai?

In my past organization, I used Kore.ai for one of the projects over a period of approximately six to eight months. Our main use case for Kore.ai involved building a Gen AI plus conversational AI p...

See all answers

What needs improvement with Orca Security?

Regarding how Orca Security can be improved, I think there is not much; it is fully completed and it is great.

See all answers

What is your primary use case for Orca Security?

My main use case for Orca Security is to secure infrastructure, course, and service. A specific example of how I use Orca Security to secure my infrastructure or services is for vulnerability manag...

See all answers

What advice do you have for others considering Orca Security?

My advice to others looking into using Orca Security is to practice and study the platform in test scenarios. My impressions of the risk detection and identification capabilities of Orca Security a...

See all answers

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Compared 12% of the time

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Compared 9% of the time

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Compared 9% of the time

Agentforce vs Kore.ai

Compared 8% of the time

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Wiz vs Orca Security

Compared 8% of the time

Upwind vs Orca Security

Compared 5% of the time

Microsoft Defender for Cloud vs Orca Security

Compared 4% of the time

Prisma Cloud by Palo Alto Networks vs Orca Security

Compared 4% of the time

Checkmarx One vs Orca Security

Compared 3% of the time

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Product Reports

Buyer's Guide

Kore.ai

August 2026

Download Kore.ai product report

Buyer's Guide

Orca Security

August 2026

Download Orca Security product report

Overview

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Kore.ai

Orca Security provides comprehensive security management with agentless visibility and SideScanning technology, ensuring efficient threat detection without performance impact.

Orca Security offers agentless visibility across multi-cloud environments, streamlining security management with features like SideScanning technology and centralized security tools. It focuses on automation, vulnerability management, and compliance checks, enhancing a company's security posture with real-time alerts and integrated threat detection. Its intuitive interface prioritizes critical issues, making it suitable for managing DevSecOps processes efficiently.

What are the key features of Orca Security?

Agentless Visibility: Gain comprehensive insights into cloud environments without deploying agents.
SideScanning Technology: Detect threats and vulnerabilities efficiently across platforms.
Comprehensive Security Management: Centralizes security across AWS, GCP, and Azure with minimal setup effort.
CIEM Feature: Enhances security posture with integrated identity and access management.
Real-Time Alerts: Provide immediate awareness of security threats and vulnerabilities.
Automation and Compliance: Streamline processes with automated vulnerability management and compliance checks.

What benefits and ROI should companies look for in Orca Security?

Centralized Management: Simplifies security operations by consolidating tools across cloud environments.
Improved Security Posture: Reduces alerts and manages threats effectively with detailed insights.
Efficient Threat Detection: Enhances response capabilities with integrated threat detection and real-time alerts.
Easy Deployment and Setup: Facilitates quick implementation without complex configurations.
Enhanced Integration: Supports seamless integration with existing security frameworks and processes.

Companies in industries such as finance, healthcare, and technology leverage Orca Security for cloud security posture management, ensuring compliance with standards and securing applications and databases. Its agentless approach provides comprehensive visibility across AWS, GCP, and Azure, enhancing risk assessment and vulnerability management without impacting asset performance.

Orca Security

Sample Customers

Leading banks & Enterprise Companies

BeyondTrust, Postman, Digital Turbine, Solarisbank, Lemonade, C6 Bank, Docebo, Vercel, and Vivino

Buyer's Guide

Kore.ai vs. Orca Security

June 2026

Free Report: Kore.ai vs. Orca Security

Find out what your peers are saying about Kore.ai vs. Orca Security and other solutions. Updated: June 2026.

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