SAP Signavio Process Manager and KiSSFLOW compete in the process management tools category. SAP Signavio holds the upper hand with its comprehensive feature set suitable for enterprise needs and its robust collaboration capabilities.
Features: SAP Signavio is known for its robust collaboration features, user-friendly process modeling, and detailed process analysis. It offers strong data management and process insight capabilities, making it ideal for enterprise-level process optimization. KiSSFLOW stands out with its user-friendly design, no-code environment, and flexible API support, allowing quick workflow design and seamless integration with various external systems.
Room for Improvement:SAP Signavio could benefit from improvements in interface design and better integration with non-SAP systems. Additionally, aligning process management improvements with user KPIs could enhance its utility. KiSSFLOW can improve customization options, providing more flexibility in input field and design configurations. Both solutions need to enhance integration and documentation capabilities to streamline user experience and operations.
Ease of Deployment and Customer Service: SAP Signavio is praised for its responsive technical support and ability to handle complex issues, with a shift towards cloud-based support. KiSSFLOW offers strong local technical support and straightforward ticket resolution, but faces some challenges with integration aspects, despite its proactive support approach.
Pricing and ROI: SAP Signavio tends to be expensive, with prices reflective of its extensive features, offering good value for large organizations. KiSSFLOW presents a more affordable per-user pricing model, though slightly higher than some market leaders. Both platforms promise ROI through time savings and streamlined operations, though measurable financial benefits are still emerging in user cases.
We can draw and document our processes, then analyze data within SAP Signavio Process Manager.
I would rate their technical support a ten.
I have not encountered issues myself, but one of my colleagues found that support was provided quite late, resolving the problem in one or two days rather than instantly.
It should also integrate with non-SAP systems for better functionality.
After SAP acquired Signavio, the prices increased significantly, making it too expensive for our small company to afford.
The ability to perform queries is a feature unique to SAP Signavio Process Manager, and it proves to be very useful for our needs.
| Product | Market Share (%) |
|---|---|
| SAP Signavio Process Manager | 6.7% |
| KiSSFLOW | 0.6% |
| Other | 92.7% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 6 |
| Large Enterprise | 43 |
The Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. Signavio’s intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.
Over 1 million users in more than 1,500 organizations worldwide rely on Signavio products to make processes part of their company’s DNA. Headquartered in Berlin, Germany, Signavio was founded in 2009 to address the need for a collaborative approach to process management.
Signavio was acquired by SAP in the first quarter of 2021. For more information, visit www.signavio.com
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