JumpCloud vs Symantec Zero Trust Network Access (ZTNA) comparison

Why PeerSpot?

JumpCloud and Broadcom are both solutions in the ZTNA as a Service category. JumpCloud is ranked #13 with an average rating of 8.6, while Broadcom is ranked #22. JumpCloud holds a 2.3% mindshare in ZaaS, compared to Broadcom’s 2.1% mindshare. Additionally, 100% of JumpCloud users are willing to recommend the solution.

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Executive SummaryUpdated on Jan 18, 2026

Symantec Zero Trust Network Access and JumpCloud are secure network access solutions that compete in identity management. JumpCloud outperforms with flexibility and integration, while Symantec ZTNA is recognized for its robust security protocols.

Features: Symantec ZTNA includes granular access control, strong data encryption, and comprehensive security policies. JumpCloud offers versatile directory integration, supports multiple operating systems, and enables Single Sign-On capabilities.

Ease of Deployment and Customer Service: JumpCloud provides a straightforward setup and comprehensive support resources for quick deployment. Symantec ZTNA, with advanced configuration options, may require more expertise and time to implement, potentially delaying deployment. JumpCloud's setup is enhanced by responsive service, whereas Symantec may rely more on expert assistance.

Pricing and ROI: JumpCloud has cost-effective pricing with scalable solutions, appealing to growing businesses with faster ROI. Symantec ZTNA incurs higher initial costs, aligning with enterprises prioritizing advanced security, potentially resulting in slower ROI for smaller entities.

To learn more, read our detailed ZTNA as a Service Report (Updated: October 2026).

Buyer's Guide

ZTNA as a Service

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

As of November 2026, in the ZTNA as a Service category, the mindshare of iboss is 3.4%, up from 2.3% compared to the previous year. The mindshare of JumpCloud is 2.3%, up from 1.3% compared to the previous year. The mindshare of Symantec Zero Trust Network Access (ZTNA) is 2.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

ZTNA as a Service Mindshare Distribution
Product	Mindshare (%)
iboss	3.4%
JumpCloud	2.3%
Symantec Zero Trust Network Access (ZTNA)	2.1%
Other	92.2%

ZTNA as a Service

Featured Reviews

Ashok Ananthula

Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees

Cloud gateway has strengthened remote web security and now needs better Mac and ISP support

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.

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Arun Jose

System Administrator at Mensa Brands

Unified directory and device management has streamlined remote workforce security and onboarding

JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.

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cto543714

CTO at a tech services company with 11-50 employees

Restricts access to applications but improvement is needed in integrations

Over the last year, I have been working with customers because it's changing and maturing. These things are rolled out in segments and chunks, not all at once. Additional internal work is often required to make it functional, such as properly configuring the active directory. This internal work can take up to three months. The process varies, and implementing Symantec ZTNA quickly is not realistic. I wouldn't recommend the tool to non-core customers because you won't get the support you need. I'd rate Symantec ZTNA a seven on a scale of one to ten. They're still integrating different pieces into their solution. The challenge with ZTNA is that different companies implement it slightly differently, with some features present in one product but missing in another. ZTNA is a tricky acronym that companies use, but when you look closely, you find that each vendor might only have some of the expected features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our primary use case for this product is DLP,"

"Its initial setup was straightforward."

"The students were always protected, and the content filtering worked very well, seeming to work better than other products we had tried previously."

"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."

"Deploying iboss leads to good return on investment, estimated around 70% to 80%."

"The main advantage of iboss is its cloud-based security centralized policy management, which helps organizations protect users working from different locations, secure access to cloud applications, and reduce security risks."

"iboss is easy to use despite its complexity. Multiple engineers manage it, but it's significantly more straightforward to administer than traditional VPNs and web proxies."

"The security aspect of the solution, particularly the malware behind it, is excellent."

More iboss pros

"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."

"The most valuable feature is the ability of the product to integrate all applications."

"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."

"I rate the stability of JumpCloud ten out of ten."

"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."

"The solution is stable."

"Scalability-wise, I rate the solution a ten out of ten."

"JumpCloud has positively impacted my organization because we can work more efficiently by focusing on the one user portal to use the applications."

More JumpCloud pros

"The most valuable feature of this product is restricting and controlling what people have access to. If I want a contractor to connect to my network, I can give them access to only the specific things they need without giving them full VPN access to my entire network. That's the main benefit everyone gets from it. The value depends on how many users and applications you have and what you want to share."

Cons

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"Our iboss subscription access should be more secure with an OTP or VPN etc. It is easy to gain access if, for example, hackers obtain my username and password."

"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."

"File integrity monitoring would be very advantageous as an additional feature."

"To scale up, a new iboss Node Blade Chassis must be purchased."

"It is stable, but due to growth, it can sometimes be less stable than wanted."

"If they could implement an extra security layer preventing access to iboss from the open internet, it would be great."

"I'd like to see them accelerate development on the security side, particularly around data loss prevention."

More iboss cons

"I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle."

"We started using JumpCloud Password Manager more than a year ago, and I feel some improvements are needed on this password management solution compared to other solutions, as we previously used LastPass."

"I chose to give it a nine out of ten because I see the need for improved security levels in JumpCloud, including more security features."

"Support is not good enough."

"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."

"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."

"I would like to see some support for printers, especially network printers, through the application."

"It could dip into CI/CD tooling as well. That would be a very interesting part to see."

More JumpCloud cons

"For areas of improvement, the main issue is with integrations. The Symantec ZTNA comprises many products cobbled together on the back end. Sometimes, the integrations work well; sometimes, they don't. For example, if you want to use two-factor authentication, you need to integrate that into the solution. Or if you want to accept protocols other than web coming to your secure gateway, that's another integration. Supporting different devices like Macs, Samsung phones, or iPhones also requires more integrations. Ensuring all these integrations work properly is an ongoing process and a moving target."

Pricing and Cost Advice

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"The overall pricing for iboss is very competitive and transparent."

"It is expensive compared to one of its competitors."

"It is probably in line with other solutions, but I do not deal with the financial side."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"The cost was around $5 per user per month."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."

"I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."

"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."

More JumpCloud pricing and cost advice

"Pricing varies depending on the situation. In competitive situations, it's usually priced competitively. Nobody pays the full MSRP. Typically, you negotiate and work with them on the pricing."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Comms Service Provider

Construction Company

Comms Service Provider

18%

Construction Company

10%

Computer Software Company

Financial Services Firm

Construction Company

14%

Outsourcing Company

13%

Financial Services Firm

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	8
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	4

No data available

Questions from the Community

What needs improvement with iboss?

iboss could be improved by making the dashboard more user-friendly, providing more detailed real-time alerts, and imp...

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What is your primary use case for iboss?

iboss is primarily used for cloud security, helping to protect users when they access websites and cloud applications...

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What is your experience regarding pricing and costs for iboss?

The pricing and licensing for iboss were reasonable for the security features. The setup costs were manageable, thoug...

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What is your experience regarding pricing and costs for JumpCloud?

My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the set...

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What needs improvement with JumpCloud?

The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing ad...

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What is your primary use case for JumpCloud?

JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everythin...

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Product Reports

Buyer's Guide

iboss

October 2026

Download iboss product report

Buyer's Guide

JumpCloud

October 2026

Download JumpCloud product report

Buyer's Guide

Access Management

October 2026

Symantec Zero Trust Network Access (ZTNA) report

Download Symantec Zero Trust Network Access (ZTNA) product report

Also Known As

iBoss Cloud Platform

Resmo

Symantec Secure Access Cloud, Luminate.io, Luminate

Overview

iboss is the Zero Trust SASE platform that gives organizations complete visibility and governance over their AI, data, and applications through one unified platform, one console, one policy engine, and one data lake.

Your endpoints may already stop malware. Your data and application activity can still be invisible. iboss decrypts and understands every connection, then turns that signal into answers security leaders can act on.

The platform leads with three capabilities in this order: AI Security and Visibility, Data Security and Visibility, and App Visibility and Control. Zero Trust Network Access, VPN replacement, and SD-WAN sit underneath as the access fabric that carries those three. Trusted by global enterprises and government agencies.

What are the most important features of Iboss?

- AI Security and Visibility: conversation capture, shadow-AI discovery, AI DLP, and agent governance across Claude, Co-Work, ChatGPT, Gemini, and Grok, and emerging services.

- Data Security and Visibility: full SSL/TLS decryption, deep content inspection, MIP label compliance, and one-click compliance reporting.

- App Visibility and Control: signatureless CASB, dual risk scoring, in-app controls, and SSPM for major SaaS.

- Containerized Zero Trust SASE: dedicated containers, isolated SSL keys, one console, one policy engine, one data lake.

- Access fabric: ZTNA, VPN replacement, and SD-WAN under the same platform.

What benefits should users consider in reviews?

- Complete visibility over AI, data, and applications from one platform instead of separate point tools.

- Encrypted traffic is inspected by default so data decisions use content and context together.

- Shadow SaaS and new web tools appear as they are used, with enforceable controls in one console.

- Native data sovereignty through dedicated containers, in-region inspection, and per-customer SSL key custody.

- Scale proven in published materials: 10M+ users, 100+ countries, 150B+ transactions, 2.5B+ threats blocked.

Economic buyers are CISOs, CIOs, and VPs of Security. Champions include security architects, network and infrastructure leaders, SecOps, and GRC. Primary segments: enterprise and business, financial services, government (including FedRAMP Gov Cloud), healthcare, manufacturing, legal and professional services, retail and hospitality, and MSP/MSSP partners. Education, including K-12, is one vertical among these.

iboss

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?

Device Management: Manage Windows, Mac, and Linux devices efficiently.
Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
Centralized Directory: Simplifies administration by consolidating user credentials.
Policy Management: Enforce policies and provide VPN access.
Remote Management: Provides flexible access control.

Why should users consider JumpCloud?

Streamlined Onboarding/Offboarding: Efficient user management saves time.
Robust Authentication: Enhances security through strong credential management.
Scalability: Adapts well to growing business needs.
Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud

Symantec Zero Trust Network Access (ZTNA) enhances security by restricting network access based on identity verification and continuous assessment. It ensures that users connect to applications or resources only when authenticated and authorized, offering continuous protection against threats.

This robust approach caters to dynamic modern environments, providing granular access controls that adapt to real-time security conditions. By leveraging contextual analysis and policy enforcement, it ensures secure, seamless access tailored to user roles. It's fine-tuned to combat sophisticated cyber threats and limits exposure by connecting users directly to the applications they need, bypassing traditional network-based threats.

What are the critical features of Symantec Zero Trust Network Access (ZTNA)?

Adaptive Access Control: Dynamically adjusts access based on user and device trust levels.
Granular Policy Application: Enables fine-tuned access policies for different users and devices.
Identity-Centric Security: Verifies identities before granting access to resources.
Continuous Monitoring: Keeps an eye on user activities to minimize risks.

What benefits and ROI should users look for when evaluating Symantec Zero Trust Network Access (ZTNA)?

Enhanced Security: Reduces risk by limiting access and constantly verifying trust.
Improved Compliance: Assists in maintaining regulatory requirements with detailed access control.
Scalability: Easily expands to support growing access needs without compromising security.
Cost Efficiency: Potentially lowers costs by streamlining security operations and reducing breach incidents.

Symantec Zero Trust Network Access (ZTNA) is especially beneficial for industries like finance and healthcare, where secure data access is crucial. In finance, it provides secure remote banking services, while in healthcare, it ensures protected access to sensitive patient data, maintaining privacy and compliance.

Broadcom

Sample Customers

Trusted by global enterprises and government agencies.

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

NEX, AIG, Fiverr, Upwork

Find out what your peers are saying about Zscaler, Cisco, Okta and others in ZTNA as a Service. Updated: October 2026.

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