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JenniferSoft vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JenniferSoft
Ranking in Application Performance Monitoring (APM) and Observability
74th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of JenniferSoft is 0.2%, up from 0.1% compared to the previous year. The mindshare of New Relic is 5.1%, down from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
JenniferSoft0.2%
Other94.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

ML
Easy to deploy, stable, and scalable
I use JenniferSoft to monitor the performance and transaction traces of our applications The most valuable feature of the solution is the ability to divide the authorization of users because a lot of the people in our organization have different authorizations. The dashboard is a valuable…
Hari Rajendiran - PeerSpot reviewer
Has improved monitoring efficiency with robust alerting and automation features
The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer. It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard is a valuable feature."
"The most valuable features of New Relic are the reports and ease of use."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The most valuable feature is the ability to manage the application flow."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It does everything we wanted it to do."
 

Cons

"The solution is pricy and has room for improvement."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"There were some settings we had issues with."
"New Relic needs to improve is the user data schema."
"Email alert customization is limited."
"Compared to their competitors, they are missing some features at the moment."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"New Relic can be improved by incorporating an automated incident analysis solution."
 

Pricing and Cost Advice

Information not available
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"This is an expensive tool."
"Comparatively, the pricing is expensive."
"I think the pricing is reasonable."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The detection piece of it brings us a big return on investment."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise60
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Standard Charter, SAS, SK, Mini Stop, AIG, SMBC, Prudential, Samsung, 3M, Meritz, LG, CJ, Pasco, Metr Asia Capital
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2025.
867,676 professionals have used our research since 2012.