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JD Edwards EnterpriseOne vs Microsoft Dynamics AX vs SAP ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Users report financial benefits from JD Edwards EnterpriseOne, citing stability, cost savings, and minimal resources needed for support.
Sentiment score
7.3
Microsoft Dynamics AX enhances efficiency, reduces costs, and offers rapid ROI, benefiting organizations of all sizes with centralized management.
Sentiment score
7.9
SAP ERP enhances efficiency and saves costs, though ROI varies and full benefits may need extra BI tool analysis.
Previously, there was significant development for customizations, but with JD Edwards EnterpriseOne, the necessary reports are readily available, reducing maintenance costs.
SAP ERP did provide value for money.
 

Customer Service

Sentiment score
4.6
JD Edwards EnterpriseOne's technical support is responsive and competent, but complex issues may require preparation and persistence for resolution.
Sentiment score
4.2
Dynamics AX support is praised for responsiveness and resources, though customization challenges and partner reliance pose issues.
Sentiment score
7.2
SAP ERP customer service is generally positive, with prompt issue resolution but varying response times and support quality.
They act quickly, and the partners stay up-to-date with the latest innovations.
The technical support is a strong point, and I would rate it an eight on a scale of one to ten.
I would rate the customer service and support of JD Edwards EnterpriseOne a seven out of ten.
Microsoft has really good documentation, and they are known for that.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
SAP technical support is very good.
 

Scalability Issues

Sentiment score
7.4
JD Edwards EnterpriseOne efficiently scales across businesses, ensuring reliable integration despite challenges, making it suitable for diverse industries.
Sentiment score
7.1
Microsoft Dynamics AX excels in scalability and adaptability for varied industries, though larger deployments may face hardware and compatibility challenges.
Sentiment score
7.9
SAP ERP is praised for scalability and flexibility, despite integration challenges, catering well to large enterprises with diverse needs.
It is suitable for any business size, from retail to manufacturing, and can grow with any business.
It struggles with scalability when you need to manage financial reporting or setup for multiple companies.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
It is scalable when moving from one version to another or adding additional components like warehouse management.
 

Stability Issues

Sentiment score
7.6
JD Edwards EnterpriseOne is generally reliable with most users reporting high stability, especially with proper maintenance and updates.
Sentiment score
7.2
Microsoft Dynamics AX's stability varies, influenced by hardware, customization, maintenance, VPN issues, and user-specific setups.
Sentiment score
8.2
SAP ERP is praised for its reliability, stability, and scalability, with minor issues typically linked to specific configurations.
JD Edwards EnterpriseOne is very stable.
I rate the stability of JD Edwards EnterpriseOne as a seven out of ten.
If you do the maintenance and have your own people, it could be stable, but it means a lot of work.
I have not had any major issues with stability.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
 

Room For Improvement

JD Edwards EnterpriseOne needs improvements in UI, reporting tools, cloud features, customization, and industry-specific functionalities for better usability.
Microsoft Dynamics AX faces performance issues and lacks support; users are encouraged to transition to Dynamics 365 for improvements.
SAP ERP users seek improved usability, integration, lower costs, better support, and smoother upgrades to enhance overall system performance.
JD Edwards should consider implementing more user-friendly interfaces and downloads to aid end users.
There is room for improvement on the payroll side, as the solution is not very strong in this area.
I would like to see improvements in the analytical part of JD Edwards EnterpriseOne, specifically in the business intelligence aspect, to enhance its capabilities compared to bespoke solutions.
Another drawback is the absence of features like purchase order accruals, critical accounting concepts, and a robust fixed assets module.
It is no longer supported from a security perspective, so it is not getting updated.
Features that allow transactions based on barcoding should be part of the ERP component.
We are using version 6.0 and it meets our needs.
 

Setup Cost

JD Edwards EnterpriseOne offers competitive pricing with a perpetual license, ideal for medium to large enterprises, but can incur extra costs.
Microsoft Dynamics AX is pricey, with costs adding up from licenses and implementation, making thorough enterprise assessment essential.
SAP ERP is costly, with high licensing and implementation fees, yet competitive for large enterprises but challenging for small businesses.
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
 

Valuable Features

JD Edwards EnterpriseOne provides user-friendly, scalable ERP solutions with extensive integration, customization, and advanced data management for improved business processes.
Microsoft Dynamics AX offers flexible, user-friendly integration with strong modules, customization, and cloud-based accessibility for diverse business operations.
SAP ERP integrates departmental functions, offers industry-specific customizations, ensures security, and enhances efficiency for large enterprises.
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information.
JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively.
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
Once I have tuned it, it is like a nice running engine. It just continues to run smoothly.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
We have the capabilities to build every process we have in our company and construct or customize it in the software.
 

Mindshare comparison

As of August 2025, in the ERP category, the mindshare of JD Edwards EnterpriseOne is 3.0%, down from 3.6% compared to the previous year. The mindshare of Microsoft Dynamics AX is 5.8%, down from 6.5% compared to the previous year. The mindshare of SAP ERP is 18.5%, down from 22.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Eric Oboh - PeerSpot reviewer
Enables efficient finance and maintenance management with real-time data and strong integration
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information. Additionally, the mobile features are beneficial as they allow managers to approve or reject orders on the go. JD Edwards EnterpriseOne provides real-time data, which is very timely for decision-making. Managers have dashboards created for them that are readily updated for insightful information. This reflects the improved business intelligence features of the solution.
SherifAnter - PeerSpot reviewer
The sales and distribution modules are robust, and reliable, and seldom encounter issues
In GP, there are certain features like financial reporting that aren't part of the core GP package. Users might need to install additional components for these features. For example, there's a reseller product called Management Reporter, but many users would prefer to have the reporting capabilities integrated within GP itself, rather than relying on external tools. The manufacturing module in GP is quite basic, and those who require more advanced manufacturing capabilities often turn to third-party modules or tools. Additionally, you might be aware that in 2028, GP is expected to reach its end of life. Microsoft has already ceased selling GP to new customers. It's essentially the same product, but this marks the final year for GP's availability.
Srinivasan Kuppuswamy - PeerSpot reviewer
The amazing, robust framework with unlimited scalability earns its #1 status
The solution is not ready for the current e-commerce environment. Its was built for large enterprises who need to predictably optimize their human, material, and financial resources. ERP has evolved and businesses are changing. There are not many large corporations. Most are small enterprises with the capabilities of large enterprises through networking and platform integration. Some companies promote products but get things done with other enterprises as a network. Companies do not want to create new capacity but want to leverage existing capacity with innovative products. They do not want to spend resources on duplicating capacity or facilities. I do not think any ERP product is ready to support this environment so ERPs as a whole might end up being used for back-office functions only. It is not easy to evolve an ERP product because its intent is to integrate functions and processes within an organization. Whereas, in the new business model, processes are not limited to one's own enterprise but cut across different enterprises. There is no enterprise solution as this point in time for the current e-commerce environment so companies must integrate with many solutions.
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Comparison Review

it_user110085 - PeerSpot reviewer
Feb 1, 2015
SAP All in One vs. Oracle E-Business Suite vs. Microsoft Axapta
We put together an ERP evaluation for 3 proposed solutions. The top 3 packages considered for detailed evaluation – SAP All in One, Oracle E-Business Suite, Microsoft Axapta. The Key Criteria used for Evaluation are as follows: A. Functional Fit to meet current Business Requirements B…
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
10%
Financial Services Firm
7%
Healthcare Company
7%
Computer Software Company
12%
Manufacturing Company
12%
Comms Service Provider
6%
Retailer
6%
Manufacturing Company
14%
Computer Software Company
11%
Retailer
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JD Edwards EnterpriseOne?
The tool is valuable for its rich set of functionalities and stability. The solution is stable. The customer servic...
What is your experience regarding pricing and costs for JD Edwards EnterpriseOne?
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications, and consultancy costs are on the h...
What advice do you have for others considering JD Edwards EnterpriseOne?
I perform complex setups and use flex accounting in different ways. We have both simple projects with basic configura...
What needs improvement with Microsoft Dynamics AX?
I have faced challenges with Microsoft Dynamics AX, specifically localization; it's very challenging because we are f...
What is your primary use case for Microsoft Dynamics AX?
We are a customer of Microsoft Dynamics AX. The ERP system is used to keep tracking our processes. I am using Microso...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy a...
What do you like most about SAP ERP?
The solution has made the most significant impact on our human resources function, specifically in HR operations and ...
What needs improvement with SAP ERP?
SAP ERP could improve by integrating additional components such as digital signatures and barcoding. Having such feat...
 

Also Known As

No data available
Dynamics AX, Axapta, MS Dynamics AX
No data available
 

Overview

 

Sample Customers

TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: July 2025.
865,140 professionals have used our research since 2012.