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Jamf Pro vs Microsoft 365 Business vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Jamf Pro automates device management, improving efficiency, reducing costs, and enhancing security, ultimately yielding rapid investment returns and stability.
Sentiment score
8.2
Microsoft 365 Business enhances remote work with cost savings, security, and efficient tool access, boosting ROI and project delivery.
Sentiment score
7.0
Users generally experience returns from Workspace ONE UEM through security, cost savings, and compliance, despite increased costs for some.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
8.0
Jamf Pro's customer service is praised for responsiveness and knowledge, though some improvements in response time are suggested.
Sentiment score
4.5
Microsoft 365 Business customer support is generally helpful and responsive, though experiences vary with some inconsistencies and language barriers.
Sentiment score
6.0
Workspace ONE UEM support receives mixed reviews, highlighting quick responses but also delays and inconsistent initial resolutions.
The vendor support is excellent.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
It is not poor support, but it is not perfect support we're getting right now; it is not an immediate solution, and it may take two or three days.
 

Scalability Issues

Sentiment score
8.4
Jamf Pro offers scalable, flexible device management for organizations, accommodating diverse deployment sizes without infrastructure changes, ideal for various sectors.
Sentiment score
7.6
Microsoft 365 Business scales well for small to large enterprises, despite cost increases, offering strong cloud-based expansion capabilities.
Sentiment score
7.7
Workspace ONE UEM scales effectively, integrating smoothly with cloud environments, though complexities arise in larger on-premises setups.
Jamf Pro is a fully scalable solution.
 

Stability Issues

Sentiment score
8.8
Jamf Pro is stable and reliable, with cloud hosting enhancing performance and quick resolution of rare issues.
Sentiment score
7.9
Microsoft 365 Business is reliable and stable, with minimal issues, primarily related to Teams or large data handling.
Sentiment score
7.6
VMware Workspace ONE UEM is stable and reliable, with the cloud version outperforming competitors despite some setup challenges.
It works properly, and I have never needed to contact support.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
The stability of Microsoft 365 Business is rated nine out of ten.
 

Room For Improvement

Jamf Pro users seek better patch management, intuitive interface, improved support, lower costs, and broader integration beyond Apple devices.
Microsoft 365 Business struggles with UI, integration, pricing, security, and support, needing improvements for performance and cross-platform ease.
Workspace ONE UEM requires improvements in reporting, interface simplicity, support speed, pricing, platform consistency, integration, and security features.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Once you start using this product, it becomes difficult to switch to alternatives.
Providing Power BI for a lower package, such as e3, would be beneficial.
The comprehensive nature of the solution justifies the cost.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
 

Setup Cost

Jamf Pro offers premium Apple device management, justified pricing, cloud services, training, and discounts, benefiting businesses and schools.
Microsoft 365 Business provides flexible, tiered pricing starting at $12.50 monthly, offering scalable options tailored to business needs.
VMware Workspace ONE UEM is seen as premium with flexible pricing, competitive due to features, but costs can increase.
The pricing structure is one of the cons.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
It could be more affordable.
 

Valuable Features

Jamf Pro offers zero-touch deployment, remote management, automation, and easy integration with Apple's DEP, enhancing IT efficiency and user empowerment.
Microsoft 365 Business boosts productivity with cloud storage, collaboration tools, robust security, and flexible subscription, supporting efficient remote work.
Workspace ONE UEM provides efficient device management, security, and integration with user-friendly multi-platform support and centralized administration.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
When working with data, I am easily able to share among team members through Microsoft Teams.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
 

Mindshare comparison

Mobile Device Management (MDM)
Mobile Device Management (MDM)
Unified Endpoint Management (UEM)
 

Featured Reviews

Pete C - PeerSpot reviewer
Customizable with a self-service portal and a good security posture
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.
CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
Ajit Pratap Kundan - PeerSpot reviewer
A tool that needs to improve scalability but is useful to manage user
There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance, including the separation of duties of the users. In my company, we are not able to create a policy for the separation of duties of the users, so it is an area where improvement is required. The official authentication and fingerprint authentication should be part of VMware Identity Manager, and I feel these areas are currently missing. The scalability of the product needs to improve. The product should be tightly integrated with the third-party products because it's not like a customer is going to purchase all the VMware products, as they might have different solutions for different purposes.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
University
8%
Manufacturing Company
7%
Performing Arts
15%
Manufacturing Company
11%
Computer Software Company
9%
Educational Organization
7%
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability...
What is your experience regarding pricing and costs for Jamf Pro?
The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP persp...
What needs improvement with Jamf Pro?
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandator...
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It ...
What needs improvement with Microsoft 365 Business?
Every year, they are increasing their price significantly. The price has more than doubled now. Once you start using ...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...
 

Also Known As

JAMF Software Casper Suite
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about JAMF, Microsoft, Cisco and others in Mobile Device Management (MDM). Updated: August 2025.
865,484 professionals have used our research since 2012.