Kaseya VSA and Ivanti Neurons Patch for Intune compete in the IT management solutions market. Based on user reviews, Ivanti Neurons Patch for Intune seems to have an edge in terms of features and user satisfaction, despite higher costs and a more complex setup.
Features: Kaseya VSA users highlight its comprehensive remote monitoring and management capabilities, automation, and patching features. Ivanti Neurons Patch for Intune is noted for its advanced patch management, integration with Microsoft Intune, and granular control. Users find Ivanti's features more robust, giving it an advantage.
Room for Improvement: Kaseya VSA users mention issues with stability and the need for a more intuitive design. Customer support could be more responsive. Ivanti Neurons Patch for Intune users point out challenges with complicated initial setup and navigation. The advanced functionality compensates for these drawbacks somewhat, but simplicity and support need enhancement in both products.
Ease of Deployment and Customer Service: Kaseya VSA is praised for its straightforward deployment but criticized for occasional support delays. Ivanti Neurons Patch for Intune, while offering a powerful deployment model, faces criticism for its complexity and slower support response. Both products have room for improvement in customer service, but Ivanti's complexity is a more significant hurdle.
Pricing and ROI: Users find Kaseya VSA to be competitively priced with a good return on investment, but some question the value due to stability issues. Ivanti Neurons Patch for Intune, while more expensive, is often seen as worth the cost due to its advanced features and comprehensive patching capabilities. Ivanti Neurons Patch for Intune may command a higher price, but users willing to invest find its ROI favorable.
| Product | Market Share (%) |
|---|---|
| Kaseya VSA | 5.8% |
| Ivanti Neurons Patch for Intune | 2.4% |
| Other | 91.8% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 4 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Better protect against threats that stem from vulnerabilities in third-party applications.
Improve protection against threats that stem from vulnerabilities in third-party applications by extending Intune with risk-based third-party patch publishing – without any additional infrastructure.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
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