Ivanti ITSM vs Liquidware Labs ProfileUnity comparison

Why PeerSpot?

The compared Ivanti and Liquidware solutions aren't in the same category. Ivanti is ranked #10 in HDS , with an average rating of 8.2, and holds a 1.9% mindshare in the category. Liquidware is ranked #2 in UV , and holds a 32.0% mindshare. Additionally, 94% of Ivanti users are willing to recommend the solution.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ivanti ITSM and Liquidware Labs ProfileUnity based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, Zendesk and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2026).

Buyer's Guide

Help Desk Software

August 2026

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Helped 912,818 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Ivanti ITSM	1.9%
ServiceNow	10.1%
JIRA Service Management	5.7%
Other	82.3%

Help Desk Software

User Virtualization Mindshare Distribution
Product	Mindshare (%)
Liquidware Labs ProfileUnity	32.0%
Horizon 8	38.3%
Other	29.700000000000003%

User Virtualization

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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it_user638394

Datacenter Solutions Architect at a tech services company with 1,001-5,000 employees

Helps us be more flexible in how we deliver applications.

FlexApp and FlexIO Helps us be more flexible in how we deliver applications. The overall install process seems simple but many times just doesn't work. Support needs to be more readily available. More staff is needed. 3 years. Yes. Sometimes. Yes. Customer Service: Fair. Technical Support:…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the cash flow generated just on the one bot we had operating, it's paid for itself in the first month."

"Many of our tasks are automated using AA and due to ease in handling, it becomes the first choice in terms of RPA tool."

"Using Automation Anywhere saves us time, money, and eliminates errors."

"By using its AI & ML capabilities, we have solved many problems for our clients."

"Anywhere contributed to increased efficiency, reduced manual efforts, and notable time savings across various processes."

"We are getting massive efficiencies across our back office, internally."

"IQ Bot has been one of the top-notch solutions that I have seen in the OCR field, which covers a lot of the areas where we can transition unstructured data into structured data."

"Automation Anywhere is a decent competitor and gives a better solution."

More Automation Anywhere pros

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"There is a very good approval hierarchy in place."

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"My advice to others considering Ivanti Neurons for ITSM is that it is a good platform to obtain comprehensive help in one location, and users can utilize this platform comfortably."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

More Ivanti ITSM pros

"Liquidware Labs ProfileUnity with FlexApp is a valid third-party solution that seems to be primed to hit a sweet spot in the market."

"Helps us be more flexible in how we deliver applications."

Cons

"The initial setup was complex because we had to make sure all the security aspects were approved by our leadership."

"I just came to understand that there is a cloud attached to it. I would like to see how the cloud is going to work, because every application is coming out with a cloud version. If you are not on-premise, then you will need to have Citrix automation."

"Automation with bots runs fine only if it is an attended bot. With unattended bots, the bots run only 25 to 30 percent of the time."

"The optical character recognition of various documents and templates, particularly when using the Arabic language, has room for improvement."

"Automation Anywhere can improve process mining."

"The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently."

"We would like to see more capability for integration and more customization available with some features."

"We have trouble with large volumes of data in Excel and are not getting good results."

More Automation Anywhere cons

"Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones."

"Currently, the solution only supports SOAP web services, but a REST interface is on the roadmap and has been confirmed for mid-next year."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"Support needs improvement in terms of responsiveness and timeliness."

"Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices."

"There's a lack of integration with other products. This needs to be improved."

"The user interface must be made simpler and more effective."

"We'd like more integration with solutions like SolarWinds."

More Ivanti ITSM cons

"I tried to install all components on one server with limited resources and that kinda failed."

"The overall install process seems simple but many times just doesn't work."

Pricing and Cost Advice

"The cost is at the highest end of the spectrum."

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"Pricing is affordable and I would recommend beginning with the Starter Package."

"IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that."

"Time-wise: We have saved hundreds of thousands of hours."

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

"The product’s pricing is reasonable."

"They have a ridiculously expensive bot licensing structure, especially for the Asian region."

More Automation Anywhere pricing and cost advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

10%

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	158
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	8

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devi...

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

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Comparisons

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Compared 12% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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ServiceNow vs Ivanti ITSM

Compared 9% of the time

JIRA Service Management vs Ivanti ITSM

Compared 6% of the time

BMC Helix ITSM vs Ivanti ITSM

Compared 4% of the time

Zenphi vs Ivanti ITSM

Compared 3% of the time

Zoho Desk vs Ivanti ITSM

Compared 2% of the time

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Horizon 8 vs Liquidware Labs ProfileUnity

Compared 47% of the time

More Liquidware Labs ProfileUnity Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Ivanti ITSM

September 2026

Download Ivanti ITSM product report

Buyer's Guide

Liquidware Labs ProfileUnity

September 2026

Download Liquidware Labs ProfileUnity product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

HEAT Service Management, Ivanti Automation

ProfileUnity

Interactive Demo

Automation Anywhere

Demo not available

Ivanti

Demo not available

Liquidware

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.

Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.

What are the standout features of Ivanti ITSM?

Self-Service Portal: Empowers users to resolve common issues independently.
Automation and AI: Drives efficiency with automated workflows and AI integration.
Service Catalog: Provides a structured offering of service requests and solutions.
Ticketing System: Streamlines incident tracking and resolution processes.
Patch Management: Ensures up-to-date and secure IT environments.

What benefits and ROI should users look for?

Customizability: Enables adaptation to specific IT needs.
Cost Efficiency: Offers scalable solutions without excessive costs.
Third-Party Integration: Facilitates seamless interaction with existing tools.
User-Friendly Interface: Simplifies adoption and day-to-day use.
Scalability: Supports growing and diverse IT requirements.

Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.

Ivanti

Liquidware Labs ProfileUnity enhances digital workspace management, offering user environment management and application deployment solutions tailored for enterprises seeking flexibility and efficiency.

ProfileUnity provides comprehensive user profile and policy management, delivering seamless workspace transitions across devices and reducing time and costs. Its software ensures user settings and data continuity, easing the migration to modern desktop environments. Enterprises benefit from effective user experience personalization and robust security features.

What are the key features?

Profile Management: Ensures consistency in user settings across different devices and platforms.
Application Rights Management: Controls user access to applications, enhancing security.
Context-Aware Policies: Adjusts user environments based on location, device, or network.
FlexApp Technology: Simplifies the deployment of applications, reducing operational strain.

What benefits and ROI can companies expect?

Cost Reduction: Lowers administrative overhead by streamlining profile management tasks.
Increased Productivity: Enhances user satisfaction with personalized desktop experiences.
Security Improvements: Protects sensitive data through precise access controls.

ProfileUnity is implemented across industries like healthcare, finance, and education, streamlining processes and ensuring compliance by providing adaptable and secure user environments. Its deployment in these fields highlights its ability to enhance operational efficiency while maintaining a high level of data security.

Liquidware

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

The Royal College of Physicians, Trinity College, University of California at Santa Barbara, University of Maryland, University of Pennsylvania, University of Western Ontario, Vanderbilt University, Wellesley College, United States Air Force, US Coast Guard, US Department of Transportation, US Dept Of Energy, US Marine Corps Quantico, US Navy, Limited Brands Inc., Macys, McDonald's Corporation, OfficeMax, PetSmart Inc., Arden Jewelry Mfg. Co, Decarie Motors, Harley-Davidson Inc., Heritage Tractor, Hyundai Heavy Industries, Iceland Food Ltd, Kraft Foods

Find out what your peers are saying about ServiceNow, Atlassian, Zendesk and others in Help Desk Software. Updated: August 2026.

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