ITRS Geneos vs Splunk comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ITRS Geneos and Splunk based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ITRS Geneos vs. Splunk Report (Updated: November 2022).
655,711 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The VPN is one of the solution's most valuable features for us.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""Working with the solution is very easy. It's user-friendly.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The stability of New Relic APM is very good.""It does everything we wanted it to do.""The simplicity of the dashboard is very good.""The most valuable feature is application monitoring."

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"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable.""The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.""One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

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"The SIEM is the most valuable feature of the product.""The ability to analyze huge amounts of sales data and accurate prediction of sales forecasting is the most valuable feature.""The scalability of the solution is amazing because it can collect a lot of data and you can have your own structure to monitor this data.""The log aggregation is great.""With good domain knowledge, one can build almost anything. If you throw in Alert Manager or an integration with ServiceNow. Then, you have your own SIEM""It allows us to digest the information, the data, the different data streams, so we can make decisions based upon information that we receive, and it is pretty robust.""One of the most valuable features is threat hunting. We can do threat hunting and identify if there is any malicious activity happening within our environment, which is a key feature for us.""Splunk is a user-friendly solution."

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Cons
"How granular I could go down at looking at certain data, especially related to the operations, is limited.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""I haven't come across any features that are lacking.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""They should bring the pricing down to be more competitive.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""It would be nice if there were pre-made dashboards."

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"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production.""Mobile phone integration is probably not as rich as it could be.""The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

More ITRS Geneos Cons →

"Splunk can be an expensive solution. Technical support could be improved as well.""Its pricing model and integration with third-party services can be improved. We had faced an issue with integration. The alerting feature is currently not available with Splunk, but it is definitely available with Datadog and PagerDuty. They should include this feature. A few dashboards in Splunk look quite old and are not that modern. They aren't bad, but improving these dashboards will definitely make Splunk more attractive and usable. I read in a few blog posts that there were a few security incidents related to Splunk agents. So, it can be made more secure.""The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues.""Could be more user friendly.""Its setup is a little bit complex for a distributed environment. Their support can also be better. If we miss the response for more than a week, they usually close the case. Sometimes, it can take us more than a week to reply.""Its user interface for everything other than the charts can be improved. Some parts of it can be simplified a bit, such as when importing documents that have the network traffic. When you're going through the information about the network traffic, you have to have the expertise, but even if a program is supposed to be for IT support, it is good to make it user-friendly because it gets easier to train people. When something goes wrong, the more difficult a program is in terms of UI, the harder it is to fix the issue."". Having a trial version or more training on Splunk would be helpful.""You do need a lot of training and certification with this product."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."
  • "The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
  • More ITRS Geneos Pricing and Cost Advice →

  • "Our customers often complain that the price of Splunk is too high."
  • "Licensing is a yearly, one-time cost."
  • "The price is comparable."
  • "The pricing model is expensive and a nightmare based on the amount of data."
  • "The solution is a little expensive."
  • "It is economical than other solutions."
  • "Price-wise, if you compare QRadar to Splunk for SIEM functionality then they are in the same range but when you integrate SOAR with these solutions, Splunk takes the lead and is more competitive."
  • "Its pricing model can be improved."
  • More Splunk Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you… more »
    Top Answer:Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New… more »
    Top Answer:The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from… more »
    Top Answer:It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing… more »
    Top Answer:One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files… more »
    Top Answer:For tools I’d recommend:  -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR)… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring… more »
    Comparisons
    Also Known As
    New Relic Mobile
    Geneos
    Splunk Enterprise Security
    Learn More
    Overview

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Splunk is a tool that provides log management, security information, and event management solutions that help organizations easily make their machine data accessible, usable, and valuable for everybody. Splunk utilizes operational intelligence to turn machine data into valuable information by monitoring and to analyze all activities. 

    Splunk is ideal for data monitoring and searching, since it correlates and indexes large volumes of data into a searchable container. This enables users to create alerts, reports, and visualizations in real time. Splunk provides an in-depth, real-time view of the health and performance of all layers of your tech stack so you can optimize your system’s performance by proactively detecting errors and quickly fixing them.

    These days, it is becoming more and more difficult to maintain a strong security posture. Cyber attacks are becoming more and more sophisticated, and attackers have access to more entrance points. By implementing Splunk’s threat intelligence tools, you can modernize your security operations in any setting or framework, making your corporate growth more effective and flexible. The advanced visibility that Splunk provides, allows security teams to quickly detect and remove malicious threats in their environment. 

    Some of the benefits of using Splunk include:

    • Complete visibility into your environment: With Splunk, you can break down data silos and get actionable insights from data sent from multi-cloud and on-premises deployments.
       
    • Multi-environment troubleshooting: Detect and remedy problems fast with real-time, complete visibility and insight into the performance of your entire IT environment.

    • Advanced threat detection: Protect your organization from threats with Splunk’s advanced machine learning, security analytics, and threat intelligence tools that provide a sophisticated alert system to help shorten triage times and raise true positive rates.

    • Access to updated security information: Stay on top of new and emerging threats from automatic security content updates delivered directly from the Splunk Threat Research Team.

    • Multiple deployment options: Splunk has flexible deployment options. It can be deployed on the cloud, on-premises, or hybrid - depending on your organization’s needs.

    • Automated insights: Splunk’s AI-driven insights can help you predict problems by applying multiple conditions, thresholds, and complex rules. The solution’s built-in data science capabilities automatically reduce background noise and speed up error resolution times.

    • Multiple integration options: Splunk seamlessly integrates with many devices and operating systems, including:

      • Amazon Web Services (AWS)
      • Google Cloud Platform (GCP)
      • Microsoft Azure
      • NewRelic

    Reviews from Real Users

    Splunk stands out among its competitors for a number of reasons. Two major ones are its flexible search query tools and its strong AI capabilities.

    A Solutions Consultant at a tech services company notes, “It provides a lot of analytics with the underlying AI engine, and it is a lot easier than other solutions. There are some products that do automated AI-based detection and drawing up charts, but for network monitoring and all of the monitoring aspects, it is quite a nice tool. It is very convenient for business users because they get more or less a lot of data readily available. If you're familiar with the Splunk query language, you can pretty much do whatever you want.”

    Offer
    Learn more about New Relic APM
    Learn more about ITRS Geneos
    Learn more about Splunk
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company14%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company17%
    Comms Service Provider7%
    Government6%
    REVIEWERS
    Financial Services Firm97%
    Computer Software Company3%
    VISITORS READING REVIEWS
    Financial Services Firm67%
    Computer Software Company10%
    Comms Service Provider4%
    Insurance Company2%
    REVIEWERS
    Financial Services Firm19%
    Energy/Utilities Company10%
    Computer Software Company10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm14%
    Comms Service Provider11%
    Government9%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business10%
    Midsize Enterprise20%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise5%
    Large Enterprise83%
    REVIEWERS
    Small Business32%
    Midsize Enterprise14%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    ITRS Geneos vs. Splunk
    November 2022
    Find out what your peers are saying about ITRS Geneos vs. Splunk and other solutions. Updated: November 2022.
    655,711 professionals have used our research since 2012.

    ITRS Geneos is ranked 7th in Application Performance Management (APM) with 5 reviews while Splunk is ranked 1st in Security Information and Event Management (SIEM) with 63 reviews. ITRS Geneos is rated 8.6, while Splunk is rated 8.2. The top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". On the other hand, the top reviewer of Splunk writes "Very versatile for many use cases". ITRS Geneos is most compared with Dynatrace, AppDynamics, Datadog, Grafana and AppDynamics Server Monitoring, whereas Splunk is most compared with Microsoft Sentinel, Elastic Security, Wazuh, Azure Monitor and Fortinet FortiAnalyzer. See our ITRS Geneos vs. Splunk report.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.