We performed a comparison between ITRS Geneos and Splunk based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The VPN is one of the solution's most valuable features for us."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"Working with the solution is very easy. It's user-friendly."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The stability of New Relic APM is very good."
"It does everything we wanted it to do."
"The simplicity of the dashboard is very good."
"The most valuable feature is application monitoring."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"The SIEM is the most valuable feature of the product."
"The ability to analyze huge amounts of sales data and accurate prediction of sales forecasting is the most valuable feature."
"The scalability of the solution is amazing because it can collect a lot of data and you can have your own structure to monitor this data."
"The log aggregation is great."
"With good domain knowledge, one can build almost anything. If you throw in Alert Manager or an integration with ServiceNow. Then, you have your own SIEM"
"It allows us to digest the information, the data, the different data streams, so we can make decisions based upon information that we receive, and it is pretty robust."
"One of the most valuable features is threat hunting. We can do threat hunting and identify if there is any malicious activity happening within our environment, which is a key feature for us."
"Splunk is a user-friendly solution."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"I haven't come across any features that are lacking."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"They should bring the pricing down to be more competitive."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"It would be nice if there were pre-made dashboards."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"Mobile phone integration is probably not as rich as it could be."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"Splunk can be an expensive solution. Technical support could be improved as well."
"Its pricing model and integration with third-party services can be improved. We had faced an issue with integration. The alerting feature is currently not available with Splunk, but it is definitely available with Datadog and PagerDuty. They should include this feature. A few dashboards in Splunk look quite old and are not that modern. They aren't bad, but improving these dashboards will definitely make Splunk more attractive and usable. I read in a few blog posts that there were a few security incidents related to Splunk agents. So, it can be made more secure."
"The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues."
"Could be more user friendly."
"Its setup is a little bit complex for a distributed environment. Their support can also be better. If we miss the response for more than a week, they usually close the case. Sometimes, it can take us more than a week to reply."
"Its user interface for everything other than the charts can be improved. Some parts of it can be simplified a bit, such as when importing documents that have the network traffic. When you're going through the information about the network traffic, you have to have the expertise, but even if a program is supposed to be for IT support, it is good to make it user-friendly because it gets easier to train people. When something goes wrong, the more difficult a program is in terms of UI, the harder it is to fix the issue."
". Having a trial version or more training on Splunk would be helpful."
"You do need a lot of training and certification with this product."
ITRS Geneos is ranked 7th in Application Performance Management (APM) with 5 reviews while Splunk is ranked 1st in Security Information and Event Management (SIEM) with 63 reviews. ITRS Geneos is rated 8.6, while Splunk is rated 8.2. The top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". On the other hand, the top reviewer of Splunk writes "Very versatile for many use cases". ITRS Geneos is most compared with Dynatrace, AppDynamics, Datadog, Grafana and AppDynamics Server Monitoring, whereas Splunk is most compared with Microsoft Sentinel, Elastic Security, Wazuh, Azure Monitor and Fortinet FortiAnalyzer. See our ITRS Geneos vs. Splunk report.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
