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ITRS Geneos vs Opsview comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
ITRS Geneos boosts system stability, reduces downtime, and enhances decision-making with real-time dashboards and proactive alerts.
Sentiment score
5.5
Opsview improves SLA performance, reduces network disruptions, and optimizes resources with minimal operational effort, enhancing overall efficiency.
With respect to post-mortems during incidents, it really helps during root cause analysis.
Senior Enterprise Cloud Architect at Blue Yonder
 

Customer Service

Sentiment score
7.9
ITRS Geneos's customer service is praised for prompt and expert issue resolution, knowledgeable staff, and proactive technical support.
Sentiment score
7.8
Opsview's support is praised for responsiveness, knowledge, proactive staff, effective communication, and clear implementation assistance, despite occasional concerns.
I would rate 9 out of 10 with respect to ITRS Geneos's support, support metrics, and their support delivery.
Senior Enterprise Cloud Architect at Blue Yonder
 

Scalability Issues

Sentiment score
4.8
ITRS Geneos excels in scalability but may require manual efforts and faces challenges with vertical scaling and large estates.
Sentiment score
7.1
Opsview scales well, with most users easily managing growth and minimal resource-related challenges during expansion.
 

Stability Issues

Sentiment score
7.9
ITRS Geneos is stable and reliable with resolved issues, ensuring effective performance and resilience even with increasing demands.
Sentiment score
7.6
Opsview is generally stable and low maintenance, with rare upgrade issues and slowdowns due to MySQL dependence.
The product is really capable of handling large volume data.
Senior Enterprise Cloud Architect at Blue Yonder
 

Room For Improvement

ITRS Geneos users seek improved features, including visualization, documentation, integration, scalability, mobile access, AI, and enhanced UI.
Opsview requires API upgrades, better graphing, enhanced usability, improved scalability, and refined integrations, while addressing pricing and processing issues.
Modern cloud platforms and data cloud platforms require more attention from the product.
Senior Enterprise Cloud Architect at Blue Yonder
Grafana does have features that I think my current solution lacks, such as better performance reporting.
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
 

Setup Cost

ITRS Geneos pricing is high, but customizable features and negotiations can justify costs, especially in banking.
Opsview offers competitive pricing with negotiable discounts, comprehensive licensing, and valuable features, recommended for enterprise use.
 

Valuable Features

Geneos provides real-time monitoring and adaptability with customizable dashboards, enhancing enterprise efficiency in trading and system management.
Opsview offers easy configuration, user-friendly GUI, robust alerting, scalability, automation, and integration, enhancing monitoring and incident response.
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems.
Senior Enterprise Cloud Architect at Blue Yonder
Opsview's alerting capabilities are very helpful, and they positively impact our incident response times.
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
41st
Ranking in IT Infrastructure Monitoring
29th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (29th)
Opsview
Ranking in Network Monitoring Software
44th
Ranking in IT Infrastructure Monitoring
33rd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
25
Ranking in other categories
Server Monitoring (20th), Cloud Monitoring Software (25th)
 

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of Opsview is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.6%
Opsview1.0%
Other98.4%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
reviewer1898607 - PeerSpot reviewer
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
Real-time dashboards have improved our deployment monitoring and incident response
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we use to assess the effectiveness of Opsview's hybrid IT monitoring. Overall, I am pretty satisfied with Opsview as it is good for what it does. I do not know if Grafana has any other advantages besides better stats, as I am not involved in that side. Based on my experience, I would still recommend Opsview to others as it is good for what it does. I gave this review a rating of 8.
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Top Industries

By visitors reading reviews
Financial Services Firm
57%
Construction Company
7%
Computer Software Company
6%
Outsourcing Company
5%
Construction Company
15%
Computer Software Company
12%
Manufacturing Company
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What needs improvement with Opsview Monitor?
There is always room for improvement, and part of the reason we're looking at Grafana is because there are things it can do that Opsview cannot do as well. Grafana does have features that I think m...
What is your primary use case for Opsview Monitor?
Our primary use case is monitoring our deployments.
What advice do you have for others considering Opsview Monitor?
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we ...
 

Comparisons

 

Also Known As

Geneos
Opsview Monitor, Opsview Enterprise
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
Find out what your peers are saying about ITRS Geneos vs. Opsview and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.