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ITRS Geneos vs Opsview comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
64th
Ranking in IT Infrastructure Monitoring
45th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (34th)
Opsview
Ranking in Network Monitoring Software
48th
Ranking in IT Infrastructure Monitoring
37th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
25
Ranking in other categories
Server Monitoring (20th), Cloud Monitoring Software (26th)
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.6% compared to the previous year. The mindshare of Opsview is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Opsview0.9%
ITRS Geneos0.6%
Other98.5%
Network Monitoring Software
 

Featured Reviews

DeepakR - PeerSpot reviewer
Site Reliability Engineer(Observability) at Sapiens
If one server fails, the agent will automatically be reinstalled
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if there's a 90% error. You need to check which process is consuming more CPU and determine the root cause for yourself. You need to troubleshoot it manually. This legacy system could introduce predictive analysis and root cause identification. They are reluctant to switch to newer solutions, which may require writing queries to fetch data. Manually logging into servers, checking CPU usage, identifying processes, and determining root causes is time-consuming. Once the root cause is identified, the issue can be resolved efficiently. The manual troubleshooting process is time-consuming. The content is not openly available in the market. If you search for it somewhere, it is not readily accessible. If you want to try it out, no trial version is available. Therefore, it will be challenging to learn. Loading ITRS is difficult, as you need to purchase it first. Secondly, only a few people are knowledgeable about ITRS in the market, making it challenging to find resources. Thirdly, the documentation must be well-documented, making finding content or training material hard. The UI also needs to be updated, which adds to the difficulty.
reviewer1898607 - PeerSpot reviewer
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
Real-time dashboards have improved our deployment monitoring and incident response
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we use to assess the effectiveness of Opsview's hybrid IT monitoring. Overall, I am pretty satisfied with Opsview as it is good for what it does. I do not know if Grafana has any other advantages besides better stats, as I am not involved in that side. Based on my experience, I would still recommend Opsview to others as it is good for what it does. I gave this review a rating of 8.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is the most adaptable product so you should go-ahead and use it."
"Tons of default modules which are available out of the box"
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"Their customer support is first rate."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"Customer service delivered by ITRS is to the highest standards from all points of view."
"We use Geneos to monitor our own development and production environments, and due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring."
"The dashboards are the real value add for this product in my opinion and enhance customer experience if done properly."
"The fully-extensible event handling has enabled us to reduce on-call incidents by more than 90%."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"Overall, I am pretty satisfied with Opsview as it is good for what it does."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"Over the past three years, we've grown by about 200%, and the system has been able to manage that growth."
"Afterwards, they were impressed by how easy monitoring could be, and they no longer had to edit large text files in order to configure hosts and service checks."
"The multi-tenancy that's available through this is one of the most valuable things."
 

Cons

"I think there's a very steep learning curve with the product."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
"Data visualization – real time and historical – is a weakness."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"I had issues scaling it and ended up having to distribute the load over seven gateways."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"Its web monitoring capability is very hard to use especially if there is authentication involved."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"Sometimes Opsview has crashed, but the multiple master/slave solution provides consistent uptime for monitoring."
"Pricing and a few certain aspects in the solution needs to be improved."
"In Opsview 4.6.3, there is no provision for making bulk changes to monitored servers via the GUI, though it is possible to custom-script bulk changes via the API."
"There is always room for improvement, and part of the reason we're looking at Grafana is because there are things it can do that Opsview cannot do as well."
"I wish they'd update the iOS app, which, I think, is the same version I used back in 2012 or so."
"Reload time: Although there have been major gains in the time to process reloads, I think that there is still room for improvement in this area."
"Hard to say, some minor changes could help improve ease of configuring (which have already been requested and are now on the roadmap)."
"There is one feature that I've been requesting for a while now. Going back to this multi-tenancy thing, right now the tenants can't create their own service checks, so that's still a process they have to get with us."
 

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The pricing seems reasonable. We're happy enough with it."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"The solution is not cheap. I think that the pricing is a little bit on the high side."
"I would rate pricing a seven out of ten, where ten is the highest price."
"The solution is priced similarly to other tools offering similar features."
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Top Industries

By visitors reading reviews
Financial Services Firm
67%
Computer Software Company
6%
Construction Company
3%
Outsourcing Company
3%
Computer Software Company
14%
Construction Company
11%
Manufacturing Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
What needs improvement with Opsview Monitor?
There is always room for improvement, and part of the reason we're looking at Grafana is because there are things it can do that Opsview cannot do as well. Grafana does have features that I think m...
What is your primary use case for Opsview Monitor?
Our primary use case is monitoring our deployments.
What advice do you have for others considering Opsview Monitor?
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we ...
 

Comparisons

 

Also Known As

Geneos
Opsview Monitor, Opsview Enterprise
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
Find out what your peers are saying about ITRS Geneos vs. Opsview and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.