We performed a comparison between IQVIA Orchestrated Customer Engagement and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found the customer 360 degree view to be valuable."
"It integrates well with other Microsoft products."
"It is good for sales and service maintenance. It has various integration tools."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"The solution is versatile and customizable."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The solution's return on investment is worth it."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The solution is stable."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"The price of Microsoft Dynamics CRM could improve."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
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IQVIA Orchestrated Customer Engagement is ranked 26th in CRM with 1 review while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM, SAP CRM and Zoho CRM, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.