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Infrascale Backup & Disaster Recovery vs Veritas Backup Exec comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
<p>Infrascale Backup &amp; Disaster Recovery provides cost-effective, efficient protection with faster restoration, minimizing downtime and enhancing profitability for businesses.</p>
Sentiment score
4.7
Veritas Backup Exec is valued for rapid system restoration, with mixed opinions on ROI and licensing preferences.
 

Customer Service

Sentiment score
7.1
<p>Infrascale Backup &amp; Disaster Recovery excels in customer service with responsive support, technical expertise, and proactive communication improvements.</p>
Sentiment score
7.5
Veritas Backup Exec customer service is well-rated for responsiveness, though some seek improvements for quicker, more efficient support.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Their average mean time to resolve open tickets is an hour.
They don't ask us to wait for a callback or create a ticket.
I see good technical engineer support resolving issues.
 

Scalability Issues

Sentiment score
5.8
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions from small to large enterprises, with occasional upgrade needs for optimal performance.</p>
Sentiment score
7.9
Veritas Backup Exec suits small to mid-sized organizations but larger enterprises should consider NetBackup for extensive data management.
One person can manage hundreds and hundreds of endpoints without any issues.
It is easy to scale Veritas Backup Exec.
Now in the current version, I can run more than one process for backup in one job for more virtual machines.
 

Stability Issues

Sentiment score
7.4
Users find Infrascale Backup reliable, with resolved performance issues and minor challenges in software backup and local caching.
Sentiment score
7.6
Veritas Backup Exec is favored for its stability and reliability, with users mostly rating it highly for consistent performance.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
 

Room For Improvement

<p>Infrascale Backup &amp; Disaster Recovery needs enhanced performance, flexibility, and support while addressing import delays and improving tech support.</p>
Complex installation, high costs, confusing interface, and need for better integration and scalability highlight the issues needing resolution.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
Some technology improvement is needed to manage my basic business continuity plan.
We need to have a proper image backup with a documented restore procedure, as some users were unable to do the image backup restoration due to driver issues or similar challenges.
I aim to monitor the functionality and probably find something this year to monitor logs from our backup system and storage and notify us about any unusual activities.
 

Setup Cost

Infrascale offers a dynamic pricing model based on data volume, with fair licensing but room for improved list prices.
Veritas Backup Exec offers competitive and flexible pricing, ideal for SMEs, despite varying opinions on affordability and setup costs.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
When I compare it with others, it is twice or three times cheaper.
The setup is a bit expensive at a corporate price
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery offers user-friendly management, rapid recovery, versatile infrastructure support, and excellent backup speeds with responsive support.</p>
Veritas Backup Exec provides easy-to-use, efficient data protection with diverse compatibility, robust security, and flexible, reliable backup options.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
Veritas has technical compatibility with my hardware and other systems.
It is very easy to add agents, add storage to take backups, and manage schedules.
My customers find the normal file system backup features of Veritas Backup Exec effective and valuable.
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Backup and Recovery
23rd
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Cloud Backup (21st), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (14th), SaaS Backup (13th)
Veritas Backup Exec
Ranking in Backup and Recovery
17th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
77
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Backup and Recovery category, the mindshare of Infrascale Backup & Disaster Recovery is 0.5%, up from 0.2% compared to the previous year. The mindshare of Veritas Backup Exec is 1.6%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
Veritas Backup Exec1.6%
Infrascale Backup & Disaster Recovery0.5%
Other97.9%
Backup and Recovery
 

Featured Reviews

Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
Pawel Augustyn - PeerSpot reviewer
Simplified interface with good performance but needs monitoring
I need to use PowerStore and Veritas Backup Exec. It is a direct backup to types, and it is supported by my backup. It offers good performance and stability, and it works properly. I am happy with this program. It is still working on aligning with security requirements and data encryption for Amazon or ATAC. It has a lot of functions and security measures, which ensure our backups are secure.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Healthcare Company
14%
Performing Arts
13%
Financial Services Firm
7%
Computer Software Company
16%
Manufacturing Company
15%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Large Enterprise1
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise15
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed ...
What needs improvement with Infrascale Platform?
Infrascale Backup &amp; Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup &amp; Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
How do the backup solutions of Veeam and Veritas compare?
Technically, Veeam is best for hyper-v &amp; VMWare replications, snapshots, HA failover, also support for file system backups inside VMs., support for tape library &amp; FC too. But Veritas Netbac...
What do you like most about Veritas Backup Exec?
The most important feature is the variety of backup applications it supports, including ERP systems and most other programs, such as Microsoft.
 

Also Known As

Infrascale Platform
Backup Exec, Symantec Backup Exec
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Beta Offshore
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. Veritas Backup Exec and other solutions. Updated: September 2025.
867,445 professionals have used our research since 2012.