InfoScale vs ServiceNow IT Operations Management comparison

Why PeerSpot?

InfoScale and ServiceNow are both solutions in the IT Infrastructure Monitoring category. InfoScale is ranked #25 with an average rating of 8.6, while ServiceNow is ranked #15 with an average rating of 8.1. InfoScale holds a 0.1% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 100% of InfoScale users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

InfoScale

Read 9 InfoScale reviews

2,409 Views
289 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,291 Views
4,367 Comparison Views

95% willing to recommend

InfoScale

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between InfoScale and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed InfoScale vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

InfoScale vs. ServiceNow IT Operations Management

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

InfoScale

Ranking in IT Infrastructure Monitoring

25th

Average Rating

8.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Data Loss Prevention (DLP) (19th), High Availability Clustering (1st), Disaster Recovery (DR) Software (13th), Data Storage for Kubernetes (2nd), Autonomous Operational Resilience (4th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of InfoScale is 0.1%. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
InfoScale	0.1%
Other	98.8%

IT Infrastructure Monitoring

Featured Reviews

TABISH JAVED

Site Reliability Engineer (Certified) at Kyndryl India

Automated recovery has minimized downtime and supports seamless multi‑datacenter failover

Beyond pricing, there are areas where I would like to see InfoScale improved or enhanced. Veritas offers three management approaches. The first, which Veritas currently recommends, is Veritas Operation Manager. The second is the Cluster Manager Java Console graphical interface. The Cluster Manager Java Console has not been revised since version 6.1 or 6.2. This tool was critical for me, particularly valuable when managing small cluster footprints of 20 to 30 server nodes. I relied heavily on this tool, but Veritas has moved away from it in favor of Operation Manager. I recommend Veritas continue evolving this tool rather than discarding it. The third approach is the command line, suitable for individuals with extensive Veritas expertise and experience, but command line use in live environments consumed excessive time, leading me to prefer the graphical interface. Apart from pricing, I have not discovered disadvantages. The product is excellent. My concern is Veritas discarding the Cluster Manager Java Console in favor of Veritas Operation Manager. Setting up Operation Manager requires time and a dedicated server that runs continuously. I had to create a single server just for Veritas Operation Manager. While this works well for larger environments with hundreds of clusters, it is less useful for smaller deployments. I still recommend Veritas reconsider this application and evolve it by incorporating new features from Veritas Operation Manager. Adding these new features to the Java console would be beneficial because that tool runs on my laptop without consuming environment resources, and I can connect directly to clusters from my laptop. I am not opposing Veritas Operation Manager, which is excellent and resembles hardware management consoles for power machines, but smaller tools that previously performed these tasks should remain as options to provide clients with greater ease. From a features and functionality perspective, I do not find missing features in InfoScale at this moment. However, I am not actively using Veritas, managing only legacy machines on older hardware. I am upgrading operating systems but not Veritas due to contract expiration and end-of-life status. The contract is not being renewed because the customer wants to move away. Since I have not logged into VCS since 2021 and transferred responsibilities to another team, I am unaware of features arriving in version 8 or beyond and cannot comment specifically on recent Veritas introductions.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In a live incident scenario, the data replication process occurs in real-time, and compared to other products, this data replication feature works effectively, ensuring data availability, and we can implement this scenario using Veritas Volume Replication (VVR), which is the most usable feature in InfoScale for data replication."

"It's a stable solution."

"It integrates well with other solutions."

"The best feature in InfoScale is the file system, which is the greatest feature as you can get any storage LUN from any hardware because it's software-defined and create a volume that can consist of storage from two or more different vendors, which avoids any vendor lock-in and makes it easier when you expand as time goes."

"The best feature is that it supports high availability and automatic failover, which minimizes downtime and helps the environment reduce downtime and improve high availability for critical applications."

"InfoScale does that all by itself without any dependency on different solutions."

"InfoScale's ability to maintain data integrity and availability during a cyber event such as a ransomware attack is excellent."

"From a recovery standpoint, InfoScale is excellent and easy to manage."

More InfoScale pros

"The solution allows you to subscribe to the all required ITSM modules, asset discovery and service mapping on a single platform, its guided setup provides easy implementation process and I found these features most valuable."

"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."

"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."

"It is easy to use and simple to learn."

"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

More ServiceNow IT Operations Management pros

Cons

"Based on my experience with support, I would rate them a nine, only because occasionally the first person I talk to does not know more than I do and it needs to be escalated to reach someone more knowledgeable."

"Many customers can see the benefits of InfoScale, but they are usually not able to buy the products and solutions because of the licensing costs."

"It could be more stable and more secure."

"My experience with pricing, setup cost, and licensing is that it is a bit expensive, but rather than that, because it is used in critical environments with no competitor, most of the customers go for it anyways."

"Many customers can see the benefit of InfoScale, but they are usually not able to purchase the product because the license cost is very high."

"It's very difficult to implement."

"While InfoScale is mainly used by enterprise-level customers, it does not inherently support many applications, which presents a scalability issue."

"My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it."

More InfoScale cons

"There is room for improvement in service mapping within ServiceNow ITOM."

"It should have better integrations with other solutions."

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

"At times, it got cumbersome from the project management perspective."

"The security policies could be increased."

"There is room for improvement in the stability of ServiceNow."

"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Our clients pay for licensing on a yearly basis."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"The solution offers yearly licenses and a subscription model for add-on features."

"The solution is costly compared to the products offered by its competitors."

"It has different subscription models."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is expensive. It is around 10 Euros per server per month."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

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915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

Outsourcing Company

Media Company

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What is your experience regarding pricing and costs for Veritas InfoScale Availability?

My experience with pricing, setup cost, and licensing is that it is a bit expensive, but rather than that, because it is used in critical environments with no competitor, most of the customers go f...

See all answers

What needs improvement with Veritas InfoScale Availability?

InfoScale can be improved if it added more robust reporting features; it has reporting, but it is very simple. If it created an integration with a reporting tool that makes it official, customers c...

See all answers

What is your primary use case for Veritas InfoScale Availability?

My main use case for InfoScale is that we use it in many scenarios. In some scenarios, we use it for clustering for a product like Enterprise Vault, using InfoScale Enterprise, where we handle the ...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

Comparisons

Windows Server Failover Clustering vs InfoScale

Compared 11% of the time

IBM PowerHA System Mirror vs InfoScale

Compared 9% of the time

IBM Platform Computing LSF vs InfoScale

Compared 9% of the time

HPE Serviceguard vs InfoScale

Compared 9% of the time

PagerDuty Operations Cloud vs InfoScale

Compared 8% of the time

More InfoScale Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 4% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 4% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

IBM Turbonomic vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

InfoScale

September 2026

Download InfoScale product report

Buyer's Guide

ServiceNow IT Operations Management

September 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Veritas InfoScale Availability, Arctera InfoScale for Kubernetes

ServiceNow ITOM

Overview

InfoScale delivers robust data availability and protection for enterprises by managing critical workloads across hybrid cloud environments, ensuring minimal downtime and seamless performance.

InfoScale is designed to enhance data resilience and operational efficiency. By enabling quick data access across hybrid infrastructures, it reduces potential downtime and enhances business continuity. Its scalable architecture adapts to dynamic workloads, providing reliable performance under pressure while maintaining seamless integration with cloud-based solutions.

What are the key features of InfoScale?

Data Resiliency: Ensures continuous data availability through advanced clustering and replication technologies.
Scalability: Supports dynamic scaling to meet changing demands without compromising performance.
Cloud Integration: Offers seamless transition and operation within cloud environments.
Automated Operations: Streamlines management processes with automation to reduce manual intervention.

What benefits and ROI should users consider?

Increased Uptime: Improved reliability translates to reduced business interruption.
Cost Efficiency: Potentially lowers operational costs through optimized resource allocation.
Enhanced Security: Provides robust protection measures for critical data assets.
Operational Agility: Facilitates swift adaptation to evolving business requirements.

InfoScale is particularly effective in sectors such as healthcare and finance where data integrity and uptime are crucial. Its implementation empowers industries to handle data-intensive operations efficiently, ensuring continuity and compliance with industry standards.

InfoScale

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Wayne State University, Zenith Mart

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

InfoScale vs. ServiceNow IT Operations Management

September 2026

Free Report: InfoScale vs. ServiceNow IT Operations Management

Find out what your peers are saying about InfoScale vs. ServiceNow IT Operations Management and other solutions. Updated: September 2026.

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.