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Infor CloudSuite vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Infor CloudSuite improved productivity and customer feedback, deferring a $7M expansion with an eight out of ten user rating.
Sentiment score
1.0
SAP HCM boosts efficiency and decision-making through automation and insights, offering a return in months to years.
 

Customer Service

Sentiment score
5.8
Infor CloudSuite support is rated 7-8/10, with strengths in assistance but challenges in customization and Asia-specific issues.
Sentiment score
6.3
SAP HCM customer support is praised for quality but needs faster response times and more personalized consultant engagement.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
I am totally satisfied with the response time and quality of support.
Not all requests are attended to promptly.
Technical support from SAP is very good, and I would rate it nine out of ten.
 

Scalability Issues

Sentiment score
7.5
Infor CloudSuite efficiently scales with businesses, supporting integration, productivity, and global operations with minimal user-reported issues.
Sentiment score
7.2
SAP HCM offers seamless scalability and flexibility, efficiently supporting diverse organizations and adapting to evolving demands across sectors.
Currently, we are upgrading from 4.12 to 4.18, and after migrating the DC, our applications run smoothly without any challenges or slowness.
SAP HCM is quite scalable.
 

Stability Issues

Sentiment score
7.1
Infor CloudSuite boasts 99.99% uptime with minimal issues, supported by frequent updates, customizations, and strong internet connectivity.
Sentiment score
7.0
SAP HCM is stable and reliable, with cloud versions showing improved stability despite isolated initial issues and configuration challenges.
Infor CloudSuite is very stable, provided there is a good internet connection.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, customization, regional pricing, and industry-specific functionalities to enhance user satisfaction.
SAP HCM faces usability, integration, and customization challenges, with high costs, complex payroll, and limited talent modules compared to competitors.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
SAP HCM needs to be more customizable to fit unique organizational processes.
We sometimes face issues in the minor version, requiring us to upgrade to the major version.
We are able to optimize a lot of processes but there is always room for improvement.
 

Setup Cost

Infor CloudSuite pricing is flexible and costly, offering value for high-revenue businesses with varied affordability perceptions.
SAP HCM's high, complex pricing often hinders small businesses, with hidden costs and compared unfavorably to cheaper alternatives.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
I would rate pricing for SAP as one because the price is high.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
 

Valuable Features

Infor CloudSuite offers advanced features for manufacturing, finance, analytics, integration, scalability, and customization, enhancing digital transformation for enterprises.
SAP HCM enhances productivity with integration, payroll management, scalability, user-friendly interfaces, and supports global operations efficiently.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
Capturing all the attendances and absences is a huge task that must be completed before running payroll.
 

Categories and Ranking

Infor CloudSuite
Ranking in Cloud HCM
6th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
CRM (17th), ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (6th), Warehouse Management (3rd), Financial Close Software (2nd)
SAP HCM
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
59
Ranking in other categories
Benefits Administration (4th), Talent Management (3rd)
 

Mindshare comparison

As of October 2025, in the Cloud HCM category, the mindshare of Infor CloudSuite is 0.7%, up from 0.3% compared to the previous year. The mindshare of SAP HCM is 9.6%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
SAP HCM9.6%
Infor CloudSuite0.7%
Other89.7%
Cloud HCM
 

Featured Reviews

Dietmar Müller - PeerSpot reviewer
Provides integrated solutions for international business operations
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.
Bijoykrishna Das - PeerSpot reviewer
Centralized system enhances resource and capital management efficiency
The functions in SAP HCM that I have found most valuable include a bundle of resource management as well as capital management, which is also integrated with payroll and other systems. I also use a payroll processing feature in SAP HCM. The talent management tool in SAP HCM is useful, though it does not provide everything; it is not at the level of some other third-party tools for talent management, but we can still use it. SAP HCM supports our organization's global operations with multi-currency capabilities. The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Healthcare Company
10%
Educational Organization
7%
Computer Software Company
6%
Computer Software Company
11%
Manufacturing Company
8%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise9
Large Enterprise4
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise6
Large Enterprise39
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

SyteLine
SAP Human Capital Management
 

Overview

 

Sample Customers

PRIDE Industries
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about Infor CloudSuite vs. SAP HCM and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.