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Infor CloudSuite vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infor CloudSuite
Ranking in Cloud HCM
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
CRM (19th), ERP (14th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Financial Close Software (3rd)
SAP HCM
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Benefits Administration (3rd), Talent Management (3rd)
 

Mindshare comparison

As of May 2025, in the Cloud HCM category, the mindshare of Infor CloudSuite is 0.5%, up from 0.2% compared to the previous year. The mindshare of SAP HCM is 12.0%, down from 17.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The customization capabilities of CloudSuite Industrial are also there."
"It is a scalable solution."
"The product's most valuable feature is production planning. It is one of the core features."
"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."
"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."
"It is a very scalable solution."
"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."
"It is a complete wave management system to increase processing efficiency."
"I think HCM was the most stable for me...It is a very scalable product."
"The tool's most valuable features for our HR operations include easy reporting capabilities, which allow us to generate reports for management meetings and auditing purposes. Additionally, it supports appointment preparation and processing benefits."
"SAP HCM has valuable features for analytics data management."
"The payroll operations I’ve managed within this and other organizations involve substantial numbers, demonstrating that SAP HCM stable product. As for talent management, we’ve utilized consulting services and supplemented them with various in-house developments. Moreover, we are exploring innovative AI, including chatbots and AI-driven use cases."
"The integration provided by SAP between different modules is very good."
"The user interface is the solution's most valuable feature. It makes it easy for us to use."
"Customers can create custom infotypes to store any custom data points."
"I feel SAP HCM is very competitive and worth the investment given its capability to integrate modules and provide comprehensive value."
 

Cons

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."
"The solution's support service could be better."
"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."
"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."
"It takes time to properly learn what the product can do."
"Pricing is always an area where there is room for improvement."
"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."
"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."
"This solution needs to be more configurable and user-friendly."
"The organizational management (OM) side needs improvement due to frequent reorganization which makes it tedious to make all the movement changes and combinations."
"It was difficult to deploy. There were challenges regarding configurations and implementation. So, we had a lot of issues."
"On the personnel administration side, it's very difficult to do custom development."
"There needs to be a renovation of the interface and functionalities of the talent management modules."
"SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions."
"In my experience, SAP HCM and similar products are very good, but the focus now should be on providing features to encourage employee adoption. For example, accessing pay slips is a task that naturally drives adoption. However, AI tools that can prompt employees at the right time through the right application are needed for actions such as conducting surveys or gathering performance feedback."
"The limitation of HCM compared to new-era human capital management solutions is the cost."
 

Pricing and Cost Advice

"The platform's pricing depends on the specific number of users."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"It is a cost-effective solution."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"For on-premise installations, the licensing is yearly."
"The pricing is not built on a standard model."
"I feel it is not very cheap, very economical but also not very expensive."
"The product is expensive. I rate the pricing a five out of ten."
"The pricing is really high."
"The cost of SAP HCM is high, the license should be reduced. SAP HCM has a lot of hidden costs."
"The pricing is around the middle, at a five out of ten. But it depends on the number of licenses. More licenses mean lower per-user costs. You need to understand how to play the volume game and the growth."
"Be careful and guard against future changes in licensing."
"The terms on which you buy licenses might change due to the way they license in a particular product."
"You pay per license. There not any costs in addition to the standard licensing fees."
"HCM is cheaper than SuccessFactors."
"We have an annual license for this solution, and the price depends on the number of users."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Healthcare Company
10%
Manufacturing Company
10%
Educational Organization
8%
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

SyteLine
SAP Human Capital Management
 

Overview

 

Sample Customers

PRIDE Industries
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about Infor CloudSuite vs. SAP HCM and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.