SAP HCM and Infor CloudSuite are major contenders in the enterprise resource planning market. SAP HCM seems to have the upper hand in automation and payroll features, but Infor CloudSuite leads in manufacturing capabilities.
Features: SAP HCM provides strong integration with enterprise solutions and top-notch payroll across over 50 countries. It offers robust automation for finance and supply chain management. Infor CloudSuite excels in manufacturing, with capabilities in production planning, finance, and analytics, supporting various manufacturing processes and integrating well with third-party tools.
Room for Improvement: SAP HCM faces challenges with its complex system and needs a more intuitive design. It also struggles with integration and processing speed. Infor CloudSuite needs better documentation and support for its IoT offerings, and additional improvement in integration with external systems.
Ease of Deployment and Customer Service: SAP HCM is flexible with on-premises and cloud options but has inconsistent support and variable response times. Infor CloudSuite is recognized for hybrid and cloud-based deployment with generally effective technical support, although response times can vary.
Pricing and ROI: SAP HCM is criticized for high costs and complex licensing, appealing mostly to large enterprises, but offers significant ROI with process automation. Infor CloudSuite is seen as expensive but provides comprehensive solutions that deliver potential long-term ROI for larger implementations.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
I am totally satisfied with the response time and quality of support.
Not all requests are attended to promptly.
Technical support from SAP is very good, and I would rate it nine out of ten.
Currently, we are upgrading from 4.12 to 4.18, and after migrating the DC, our applications run smoothly without any challenges or slowness.
SAP HCM is quite scalable.
Infor CloudSuite is very stable, provided there is a good internet connection.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
SAP HCM needs to be more customizable to fit unique organizational processes.
We sometimes face issues in the minor version, requiring us to upgrade to the major version.
We are able to optimize a lot of processes but there is always room for improvement.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
I would rate pricing for SAP as one because the price is high.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
Capturing all the attendances and absences is a huge task that must be completed before running payroll.
Product | Market Share (%) |
---|---|
SAP HCM | 9.6% |
Infor CloudSuite | 0.7% |
Other | 89.7% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 9 |
Large Enterprise | 4 |
Company Size | Count |
---|---|
Small Business | 19 |
Midsize Enterprise | 6 |
Large Enterprise | 39 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
SAP HCM is a benefits administration solution that has a comprehensive set of tools and features for managing and optimizing all aspects of human resources. SAP HCM covers various HR functions including payroll, time and attendance management, talent management, succession planning, and employee performance evaluation.
The goal of SAP HCM is to help organizations streamline HR processes, improve workforce productivity and efficiency, and support strategic HR decision-making. With SAP HCM, HR departments can manage employee data, track and analyze key HR metrics, and automate various HR processes to save time and resources. It is widely used by large organizations across various industries.
SAP HCM Features
SAP HCM has many valuable key features. Some of the most useful ones include:
SAP HCM Benefits
There are many benefits to implementing SAP HCM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
SAP HCM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has good payroll and personnel administration, it’s a powerful tool for maintaining company data, and has valuable SuccessFactors talent modules.
According to Dave D., Project Manager at Telecom Namibia, “[SAP HCM] allows us to do all of our HR management processes, including payroll and personnel administration.” He also adds, “Technical support is excellent."
“I think that it's a very powerful tool for maintaining your company data. When you maintain your data in SAP, you can generate any kind of HR report with one click,” says Sameer Y., Team Leader at Fauji Meat Limited.
Another PeerSpot reviewer, Arsala A., SAP HCM / SF Consultant at a computer software company, explains what she likes most about SAP HCM: "Payroll processing is my favorite HCM feature, and I like all the SuccessFactors talent modules also. SAP is making good progress on enhancements to the features in the SF modules."
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